Question 1

Which of the following is true about influence tactics?

Accepted Answer

A) Dominating behavior is an effective influence tactic for women but not for men. 
B) Consultation increased helping behavior only if the quality of relationship was good. 
C) Influence tactics that are viewed as unfair were associated with greater compliance among employees. 
D) Commitment is more likely when people rely on consultation, strong rational persuasion, and inspirational appeals. 
E) Commitment is more likely when people rely on pressure and coalition tactics. 
A) Dominating behavior is an effective influence tactic for women but not for men. 
B) Consultation increased helping behavior only if the quality of relationship was good. 
C) Influence tactics that are viewed as unfair were associated with greater compliance among employees. 
D) Commitment is more likely when people rely on consultation, strong rational persuasion, and inspirational appeals. 
E) Commitment is more likely when people rely on pressure and coalition tactics.

Question 2

Social power is defined as the ability to marshal the human, informational, and material resources to get something done.

Accepted Answer

A) True 
 B)False

Question 3

The ingratiating influence tactic involves trying to getting others to participate in planning, making decisions, and changes.

Accepted Answer

A) True 
 B)False

Question 4

_____ involves win-win situations in which one's self-interest is served by cooperating actively and creatively with potential adversaries.

Accepted Answer

A) Mutuality of interest 
B) Authoritarian management 
C) Personalized power 
D) Compliance 
E) Delegation 
A) Mutuality of interest 
B) Authoritarian management 
C) Personalized power 
D) Compliance 
E) Delegation

Question 5

You are late in the preparation of the computer graphics for your final report and presentation. You run into a friend who is great at computer graphics as he heads out of the office at the end of the day and say, "I need your help for my project. If you could come back for two or three hours tonight and help me with these graphics, I will complete those spreadsheets you have been complaining about." Which influence tactic are you using with your friend?

Accepted Answer

A) Rational persuasion 
B) Legitimating tactic 
C) Personal appeal 
D) Exchange 
E) Consultation 
A) Rational persuasion 
B) Legitimating tactic 
C) Personal appeal 
D) Exchange 
E) Consultation

Question 6

Low self-monitoring employees are likely to be more inclined to engage in impression management than would high self-monitors.

Accepted Answer

A) True 
 B)False

Question 7

Rational power has been found to be a highly acceptable managerial influence tactic.

Accepted Answer

A) True 
 B)False

Question 8

Personal initiative is a behavior syndrome resulting in an individual's taking an active and self-starting approach to work and going beyond what is formally required in a given job.

Accepted Answer

A) True 
 B)False

Question 9

Managers are more likely to delegate if the lower-level employee has no supervisory experience.

Accepted Answer

A) True 
 B)False

Question 10

Empowerment is both easy to understand and implement.

Accepted Answer

A) True 
 B)False

Question 11

The best possible influence outcome is _____ because the target person's intrinsic motivation energizes good performance.

Accepted Answer

A) commitment 
B) defiance 
C) compliance 
D) resistance 
E) hindrance 
A) commitment 
B) defiance 
C) compliance 
D) resistance 
E) hindrance

Question 12

Delegation is highly successful when:

Accepted Answer

A) lower-level persons are not supervisors. 
B) there is fear of competition from those below. 
C) employees are competent. 
D) employees and managers share different task objectives. 
E) employees and managers share a negative relationship. 
A) lower-level persons are not supervisors. 
B) there is fear of competition from those below. 
C) employees are competent. 
D) employees and managers share different task objectives. 
E) employees and managers share a negative relationship.

Question 13

Josh has a history of not staying for long in any job, and he's having difficulties at his current job as well. He routinely comes to work 10-20 minutes late and his breaks last for at least 30 minutes, while everyone else takes a 15-minute break. Also, he called in sick four times this month, not because he is ill, but just because he does not feel like coming to work. Which unfavorable upward impression management tactic is Josh using?

Accepted Answer

A) Decreasing performance 
B) Not working up to potential 
C) Withdrawing 
D) Exiting 
E) Broadcasting limitations 
A) Decreasing performance 
B) Not working up to potential 
C) Withdrawing 
D) Exiting 
E) Broadcasting limitations

Question 14

The inspirational appeal influence tactic involves trying to build enthusiasm by appealing to others' emotions, ideals, or values.

Accepted Answer

A) True 
 B)False

Question 15

You are a management consultant. An executive from Swell Systems asks you to present a lecture on empowerment to her managers. Which of the following ideas should you include?

Accepted Answer

A) Power can be handed to employees who are not prepared without any ill effects. 
B) Power is a zero-sum situation where one person's gain is another's loss. 
C) Social power is limited and requires a win-win thinking. 
D) Authoritarian managers have win-win thinking about employee empowerment. 
E) Empowerment is a matter of degree, not an either-or proportion. 
A) Power can be handed to employees who are not prepared without any ill effects. 
B) Power is a zero-sum situation where one person's gain is another's loss. 
C) Social power is limited and requires a win-win thinking. 
D) Authoritarian managers have win-win thinking about employee empowerment. 
E) Empowerment is a matter of degree, not an either-or proportion.

Question 16

The _____ influence tactic involves making express or implied promises and trading favors.

Accepted Answer

A) exchange 
B) pressure 
C) personal appeals 
D) consultation 
E) ingratiation 
A) exchange 
B) pressure 
C) personal appeals 
D) consultation 
E) ingratiation

Question 17

Socialized power is directed at helping others.

Accepted Answer

A) True 
 B)False

Question 18

Authoritarian power has a high degree of empowerment and is exhibited when a manager consults his followers when making decisions.

Accepted Answer

A) True 
 B)False

Question 19

Avoiding additional work and trying to get laid off are motives for _____.

Accepted Answer

A) power sharing 
B) becoming a political shark 
C) making a poor impression 
D) empowering employees 
E) delegating responsibilities 
A) power sharing 
B) becoming a political shark 
C) making a poor impression 
D) empowering employees 
E) delegating responsibilities

Question 20

Legitimate power may express itself in either a positive or negative manner in managing people.

Accepted Answer

A) True 
 B)False

Which of the following is true about influence tactics?

Social power is defined as the ability to marshal the human, informational, and material resources to get something done.

The ingratiating influence tactic involves trying to getting others to participate in planning, making decisions, and changes.

_____ involves win-win situations in which one's self-interest is served by cooperating actively and creatively with potential adversaries.

Low self-monitoring employees are likely to be more inclined to engage in impression management than would high self-monitors.

Rational power has been found to be a highly acceptable managerial influence tactic.

Personal initiative is a behavior syndrome resulting in an individual's taking an active and self-starting approach to work and going beyond what is formally required in a given job.

Managers are more likely to delegate if the lower-level employee has no supervisory experience.

Empowerment is both easy to understand and implement.

The best possible influence outcome is _____ because the target person's intrinsic motivation energizes good performance.

Delegation is highly successful when:

The inspirational appeal influence tactic involves trying to build enthusiasm by appealing to others' emotions, ideals, or values.

You are a management consultant. An executive from Swell Systems asks you to present a lecture on empowerment to her managers. Which of the following ideas should you include?

The _____ influence tactic involves making express or implied promises and trading favors.

Socialized power is directed at helping others.

Authoritarian power has a high degree of empowerment and is exhibited when a manager consults his followers when making decisions.

Avoiding additional work and trying to get laid off are motives for _____.

Legitimate power may express itself in either a positive or negative manner in managing people.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 15: Influence, Empowerment, and Politics

Which of the following is true about influence tactics?

Social power is defined as the ability to marshal the human, informational, and material resources to get something done.

The ingratiating influence tactic involves trying to getting others to participate in planning, making decisions, and changes.

_____ involves win-win situations in which one's self-interest is served by cooperating actively and creatively with potential adversaries.

Low self-monitoring employees are likely to be more inclined to engage in impression management than would high self-monitors.

Rational power has been found to be a highly acceptable managerial influence tactic.

Personal initiative is a behavior syndrome resulting in an individual's taking an active and self-starting approach to work and going beyond what is formally required in a given job.

Managers are more likely to delegate if the lower-level employee has no supervisory experience.

Empowerment is both easy to understand and implement.

The best possible influence outcome is _____ because the target person's intrinsic motivation energizes good performance.

Delegation is highly successful when:

The inspirational appeal influence tactic involves trying to build enthusiasm by appealing to others' emotions, ideals, or values.

You are a management consultant. An executive from Swell Systems asks you to present a lecture on empowerment to her managers. Which of the following ideas should you include?

The _____ influence tactic involves making express or implied promises and trading favors.

Socialized power is directed at helping others.

Authoritarian power has a high degree of empowerment and is exhibited when a manager consults his followers when making decisions.

Avoiding additional work and trying to get laid off are motives for _____.

Legitimate power may express itself in either a positive or negative manner in managing people.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters