Question 1

_____ refers to using the Internet to facilitate every aspect of running a business.

Accepted Answer

A) Virtual organization 
B) E-business 
C) E-mail 
D) Virtual team 
E) E-commerce 
A) Virtual organization 
B) E-business 
C) E-mail 
D) Virtual team 
E) E-commerce B

Question 2

In a _____, variables are manipulated and measured in controlled situations.

Accepted Answer

A) case study 
B) meta-analysis 
C) sample survey 
D) field study 
E) laboratory study 
A) case study 
B) meta-analysis 
C) sample survey 
D) field study 
E) laboratory study E

Question 3

_____ capital represents the productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.

Accepted Answer

A) Organizational 
B) Relationship 
C) Human 
D) Structural 
E) Social 
A) Organizational 
B) Relationship 
C) Human 
D) Structural 
E) Social E

Question 4

Which of the following calls for using management techniques in a situationally appropriate manner instead of relying on "one best way"?

Accepted Answer

A) Theory Y 
B) Six Sigma approach 
C) Human relations movement 
D) Contingency approach 
E) Total quality management 
A) Theory Y 
B) Six Sigma approach 
C) Human relations movement 
D) Contingency approach 
E) Total quality management

Question 5

An organization's ethical climate can be improved by developing a meaningful code of ethics.

Accepted Answer

A) True 
 B)False

Question 6

_____ occurs when an employee reports a perceived unethical and/or illegal activity to a third party such as government agencies, news media, or public-interest groups.

Accepted Answer

A) Blind trust 
B) Collusion 
C) Embezzlement 
D) Whistle-blowing 
E) Lapping 
A) Blind trust 
B) Collusion 
C) Embezzlement 
D) Whistle-blowing 
E) Lapping

Question 7

Human capital is the productive potential of an individual's knowledge and actions.

Accepted Answer

A) True 
 B)False

Question 8

A successful 21st century manager seeks to facilitate change.

Accepted Answer

A) True 
 B)False

Question 9

According to Clark Wilson, an effective manager:

Accepted Answer

A) does not rely on schedules and deadlines to keep things moving. 
B) makes unilateral decisions to ensure objectives are met. 
C) controls details by being overbearing. 
D) assigns duties to others while maintaining goal clarity and commitment. 
E) applies intense pressure for goal accomplishment. 
A) does not rely on schedules and deadlines to keep things moving. 
B) makes unilateral decisions to ensure objectives are met. 
C) controls details by being overbearing. 
D) assigns duties to others while maintaining goal clarity and commitment. 
E) applies intense pressure for goal accomplishment.

Question 10

Mention the four common TQM principles.

Accepted Answer

The four common TQM principles are:
(1)

Question 11

Organizational behavior is a specific job category in most organizations.

Accepted Answer

A) True 
 B)False

Question 12

People-centered practices are associated with higher profits and lower employee turnover.

Accepted Answer

A) True 
 B)False

Question 13

Managers with high levels of skill mastery tend to have better subunit performance and employee morale than managers with lower levels of skill mastery.

Accepted Answer

A) True 
 B)False

Question 14

Corporate officers in the U.S. became subject to high accountability standards and harsh criminal penalties under the Sarbanes-Oxley Act of 2002.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a characteristic of a 21st-century manager?

Accepted Answer

A) Compensation based on time, effort, and rank 
B) Viewing people as a primary resource 
C) A monocultural, monolingual orientation 
D) Afterthought ethical consideration 
E) Hoarding power and key information 
A) Compensation based on time, effort, and rank 
B) Viewing people as a primary resource 
C) A monocultural, monolingual orientation 
D) Afterthought ethical consideration 
E) Hoarding power and key information

Question 16

Which of the following did W. Edwards Deming call for, regarding the human side of development?

Accepted Answer

A) Emphasis on individual responsibility 
B) Elimination of freedom to ask questions 
C) Elimination of barriers to good workmanship 
D) Emphasis on numerical quotas 
E) Order giving and punishment 
A) Emphasis on individual responsibility 
B) Elimination of freedom to ask questions 
C) Elimination of barriers to good workmanship 
D) Emphasis on numerical quotas 
E) Order giving and punishment

Question 17

According to W. Edwards Deming, when things go wrong, there is roughly a 40% chance that the system is at fault and about a 60% chance that the individual employee is at fault.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following people-centered practices is achieved through the sharing of critical information?

Accepted Answer

A) Job security 
B) Trust building 
C) Less emphasis on status 
D) Lots of training 
E) Generous pay for performance 
A) Job security 
B) Trust building 
C) Less emphasis on status 
D) Lots of training 
E) Generous pay for performance

Question 19

Compare and contrast the characteristics of past managers and 21st century managers.

Accepted Answer

Past managers saw themselves as order-gi

Question 20

Trust can be built in organizations through the sharing of critical information.

Accepted Answer

A) True 
 B)False

_____ refers to using the Internet to facilitate every aspect of running a business.

In a _____, variables are manipulated and measured in controlled situations.

_____ capital represents the productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.

Which of the following calls for using management techniques in a situationally appropriate manner instead of relying on "one best way"?

An organization's ethical climate can be improved by developing a meaningful code of ethics.

_____ occurs when an employee reports a perceived unethical and/or illegal activity to a third party such as government agencies, news media, or public-interest groups.

Human capital is the productive potential of an individual's knowledge and actions.

A successful 21^st century manager seeks to facilitate change.

According to Clark Wilson, an effective manager:

Mention the four common TQM principles.

Organizational behavior is a specific job category in most organizations.

People-centered practices are associated with higher profits and lower employee turnover.

Managers with high levels of skill mastery tend to have better subunit performance and employee morale than managers with lower levels of skill mastery.

Corporate officers in the U.S. became subject to high accountability standards and harsh criminal penalties under the Sarbanes-Oxley Act of 2002.

Which of the following is a characteristic of a 21^st-century manager?

Which of the following did W. Edwards Deming call for, regarding the human side of development?

According to W. Edwards Deming, when things go wrong, there is roughly a 40% chance that the system is at fault and about a 60% chance that the individual employee is at fault.

Which of the following people-centered practices is achieved through the sharing of critical information?

Compare and contrast the characteristics of past managers and 21^st century managers.

Trust can be built in organizations through the sharing of critical information.

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 1: Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

_____ refers to using the Internet to facilitate every aspect of running a business.

In a _____, variables are manipulated and measured in controlled situations.

_____ capital represents the productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.

Which of the following calls for using management techniques in a situationally appropriate manner instead of relying on "one best way"?

An organization's ethical climate can be improved by developing a meaningful code of ethics.

_____ occurs when an employee reports a perceived unethical and/or illegal activity to a third party such as government agencies, news media, or public-interest groups.

Human capital is the productive potential of an individual's knowledge and actions.

A successful 21st century manager seeks to facilitate change.

According to Clark Wilson, an effective manager:

Mention the four common TQM principles.

Organizational behavior is a specific job category in most organizations.

People-centered practices are associated with higher profits and lower employee turnover.

Managers with high levels of skill mastery tend to have better subunit performance and employee morale than managers with lower levels of skill mastery.

Corporate officers in the U.S. became subject to high accountability standards and harsh criminal penalties under the Sarbanes-Oxley Act of 2002.

Which of the following is a characteristic of a 21st-century manager?

Which of the following did W. Edwards Deming call for, regarding the human side of development?

According to W. Edwards Deming, when things go wrong, there is roughly a 40% chance that the system is at fault and about a 60% chance that the individual employee is at fault.

Which of the following people-centered practices is achieved through the sharing of critical information?

Compare and contrast the characteristics of past managers and 21st century managers.

Trust can be built in organizations through the sharing of critical information.

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Managing Conflict and Negotiating

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

A successful 21^st century manager seeks to facilitate change.

Which of the following is a characteristic of a 21^st-century manager?

Compare and contrast the characteristics of past managers and 21^st century managers.