Exam 1: Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

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According to academics and managers, which of the following had a powerful effect on job performance that helped the human relations movement gather momentum through the 1950s?

(Multiple Choice)
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Which of the following is defined as, "continuous, customer-centered, employee-driven improvement?"

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Employers are generally lax when it comes to checking references, credentials, transcripts, and other information on applicant résumés.

(True/False)
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Which of the following theories was formulated to help managers break with the negative tradition of how they perceived employees?

(Multiple Choice)
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Which of the following is true about organizational ethics?

(Multiple Choice)
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Intel spends millions of dollars each year to encourage education in math and science by holding tough contests with scholarships. This policy:

(Multiple Choice)
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Legalization of union-management collective bargaining helped foster the human relations movement.

(True/False)
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According to McGregor's Theory Y, the typical employee can learn to accept and seek responsibility.

(True/False)
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The ultimate goal of Six Sigma is to come within six standard deviations of perfection.

(True/False)
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Which of the following people-centered practices is carried out to build a "we" feeling?

(Multiple Choice)
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Good management requires a clear purpose and a bias toward action.

(True/False)
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According to W. Edwards Deming, _____ is required to uncover system failures.

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In successful improvement programs, total quality management principles are embedded in the organization's culture.

(True/False)
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In Carroll's global corporate social responsibility pyramid, _____ responsibility states that one should do what is required by stakeholders.

(Multiple Choice)
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Power can be provided to employees via centralization.

(True/False)
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Social capital is productive potential resulting from strong relationships, goodwill, trust, and cooperative effort.

(True/False)
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The base of Carroll's global corporate social responsibility pyramid is _____ responsibility.

(Multiple Choice)
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Which of the following is true about a field study?

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Define human capital. Describe the qualities and characteristics of individual human capital.

(Essay)
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According to McGregor's Theory Y, managers could accomplish more by believing that employees require close direction when they are working.

(True/False)
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