Question 1

How can managers reduce intergroup conflict?

Accepted Answer

Experts recommend the contact hypothesis for reducing intergroup conflict. According to this hypothesis, the more the members of different groups interact, the less intergroup conflict they will experience. However, more recent research suggests that intergroup friendships must be formed without negative relationships. The number of negative relationships is significantly related to higher perceptions of intergroup conflict. Thus, managers faced with intergroup conflict should identify and root out specific negative linkages among groups.

Question 2

A conflict triangle occurs when two people are having a problem and instead of addressing the problem directly with each other, one of them gets a third person involved.

Accepted Answer

A) True 
 B)False  True

Question 3

The strength of the _____ conflict-handling style is its longer lasting impact because it deals with the underlying problem rather than merely with symptoms.

Accepted Answer

A) integrating 
B) obliging 
C) dominating 
D) avoiding 
E) compromising 
A) integrating 
B) obliging 
C) dominating 
D) avoiding 
E) compromising A

Question 4

_____ is an alternative dispute resolution technique where a panel of trustworthy co-workers, selected for their ability to remain objective, hears both sides of a dispute in an informal and confidential meeting. Any decision may or may not be binding.

Accepted Answer

A) Ombudsman 
B) Peer review 
C) Conciliation 
D) Mediation 
E) Arbitration 
A) Ombudsman 
B) Peer review 
C) Conciliation 
D) Mediation 
E) Arbitration

Question 5

An individual's moods can influence the outcome of the negotiation process.

Accepted Answer

A) True 
 B)False

Question 6

The two basic types of negotiation are:

Accepted Answer

A) integrating and avoiding. 
B) dominating and obliging. 
C) distributive and integrative. 
D) devil's advocacy and dialectic method. 
E) intrapersonal and interpersonal. 
A) integrating and avoiding. 
B) dominating and obliging. 
C) distributive and integrative. 
D) devil's advocacy and dialectic method. 
E) intrapersonal and interpersonal.

Question 7

The contact hypothesis states that the more the members of different groups interact, the more intergroup conflict they will experience.

Accepted Answer

A) True 
 B)False

Question 8

A(n) _____ occurs when two people are having a problem and, instead of addressing the problem directly with each other, one of them gets a third person involved.

Accepted Answer

A) conflict triangle 
B) devil's advocacy 
C) dialectic method 
D) dialogic process 
E) integrative negotiation 
A) conflict triangle 
B) devil's advocacy 
C) dialectic method 
D) dialogic process 
E) integrative negotiation

Question 9

Stereotyping helps in minimizing cross-cultural conflict.

Accepted Answer

A) True 
 B)False

Question 10

Laura is head of Ryan Systems. She needs to allocate a fixed amount of funds into various projects. There are two top projects that Laura believes hold the most promise. She decides to arrange a structured debate for the two top proposals. Importantly, the assumptions of each proposal are identified, and a conflicting counterproposal is generated based on a different set of assumptions. Advocates of each position present and debate the merits of their proposal before Laura makes her decision. Which technique is Laura using to help her make a better decision?

Accepted Answer

A) Dialectic method 
B) Devil's advocacy 
C) Dialogic process 
D) Mediation 
E) Negotiation 
A) Dialectic method 
B) Devil's advocacy 
C) Dialogic process 
D) Mediation 
E) Negotiation

Question 11

Arbitration does not permit voluntary participation.

Accepted Answer

A) True 
 B)False

Question 12

The dialectic method requires less skill training than does devil's advocacy.

Accepted Answer

A) True 
 B)False

Question 13

Managers can keep from getting too deeply embroiled in conflict by refusing to get caught up in aggression-breeds-aggression spiral.

Accepted Answer

A) True 
 B)False

Question 14

Larry and Roger wanted to buy office furniture for the new venue of their advertising firm. Both of them discussed their needs. Larry said that he needed plastic furniture and Roger stated that he needed wooden shelves. They also discussed how many chairs, tables, shelves, and other kinds of furniture would be required. Which of the following steps of added-value negotiation is described in this situation?

Accepted Answer

A) Clarify interests 
B) Identify options 
C) Design alternative deal packages 
D) Select a deal 
E) Perfect the deal 
A) Clarify interests 
B) Identify options 
C) Design alternative deal packages 
D) Select a deal 
E) Perfect the deal

Question 15

_____ involves staging a structured debate of opposing viewpoints prior to making a decision.

Accepted Answer

A) Mediation 
B) Devil's advocacy 
C) Dialogic process 
D) Dialectic method 
E) Negotiation 
A) Mediation 
B) Devil's advocacy 
C) Dialogic process 
D) Dialectic method 
E) Negotiation

Question 16

Conflict is dysfunctional when:

Accepted Answer

A) it serves organizational interests. 
B) it hinders organizational performance. 
C) people concentrate on the issue rather than the people involved in the issue. 
D) conflict episodes are viewed as personal attacks rather than attempts to resolve the problem. 
E) it can be handled with techniques such as devil's advocacy. 
A) it serves organizational interests. 
B) it hinders organizational performance. 
C) people concentrate on the issue rather than the people involved in the issue. 
D) conflict episodes are viewed as personal attacks rather than attempts to resolve the problem. 
E) it can be handled with techniques such as devil's advocacy.

Question 17

The potential for cross-cultural conflict is low in organizations.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following tips should be used by managers to reduce personality conflict?

Accepted Answer

A) Take sides in someone else's personality conflict. 
B) Do not let parties work things themselves out. 
C) Do not attempt informal dispute resolution. 
D) Avoid communicating directly with the other person to resolve the perceived conflict. 
E) Investigate and document conflict. 
A) Take sides in someone else's personality conflict. 
B) Do not let parties work things themselves out. 
C) Do not attempt informal dispute resolution. 
D) Avoid communicating directly with the other person to resolve the perceived conflict. 
E) Investigate and document conflict.

Question 19

Competition for limited resources reduces organizational conflict.

Accepted Answer

A) True 
 B)False

Question 20

_____ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Accepted Answer

A) Personality 
B) Distributive 
C) Programmed 
D) Integrative 
E) Intergroup 
A) Personality 
B) Distributive 
C) Programmed 
D) Integrative 
E) Intergroup

How can managers reduce intergroup conflict?

A conflict triangle occurs when two people are having a problem and instead of addressing the problem directly with each other, one of them gets a third person involved.

The strength of the _____ conflict-handling style is its longer lasting impact because it deals with the underlying problem rather than merely with symptoms.

_____ is an alternative dispute resolution technique where a panel of trustworthy co-workers, selected for their ability to remain objective, hears both sides of a dispute in an informal and confidential meeting. Any decision may or may not be binding.

An individual's moods can influence the outcome of the negotiation process.

The two basic types of negotiation are:

The contact hypothesis states that the more the members of different groups interact, the more intergroup conflict they will experience.

A(n) _____ occurs when two people are having a problem and, instead of addressing the problem directly with each other, one of them gets a third person involved.

Stereotyping helps in minimizing cross-cultural conflict.

Arbitration does not permit voluntary participation.

The dialectic method requires less skill training than does devil's advocacy.

Managers can keep from getting too deeply embroiled in conflict by refusing to get caught up in aggression-breeds-aggression spiral.

_____ involves staging a structured debate of opposing viewpoints prior to making a decision.

Conflict is dysfunctional when:

The potential for cross-cultural conflict is low in organizations.

Which of the following tips should be used by managers to reduce personality conflict?

Competition for limited resources reduces organizational conflict.

_____ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 13: Managing Conflict and Negotiating

How can managers reduce intergroup conflict?

A conflict triangle occurs when two people are having a problem and instead of addressing the problem directly with each other, one of them gets a third person involved.

The strength of the _____ conflict-handling style is its longer lasting impact because it deals with the underlying problem rather than merely with symptoms.

_____ is an alternative dispute resolution technique where a panel of trustworthy co-workers, selected for their ability to remain objective, hears both sides of a dispute in an informal and confidential meeting. Any decision may or may not be binding.

An individual's moods can influence the outcome of the negotiation process.

The two basic types of negotiation are:

The contact hypothesis states that the more the members of different groups interact, the more intergroup conflict they will experience.

A(n) _____ occurs when two people are having a problem and, instead of addressing the problem directly with each other, one of them gets a third person involved.

Stereotyping helps in minimizing cross-cultural conflict.

Arbitration does not permit voluntary participation.

The dialectic method requires less skill training than does devil's advocacy.

Managers can keep from getting too deeply embroiled in conflict by refusing to get caught up in aggression-breeds-aggression spiral.

_____ involves staging a structured debate of opposing viewpoints prior to making a decision.

Conflict is dysfunctional when:

The potential for cross-cultural conflict is low in organizations.

Which of the following tips should be used by managers to reduce personality conflict?

Competition for limited resources reduces organizational conflict.

_____ conflict is defined as interpersonal opposition based on individual dislike or disagreement.

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters