Question 1

Devil's advocacy in today's organizations involves assigning someone the role of critic.

Accepted Answer

A) True 
 B)False

Question 2

What are the core emotional elements of negotiation that need to be addressed in the process of conflict management?

Accepted Answer

The following core emotional elements of

Question 3

_____ is an alternative dispute resolution technique where a third party urges disputing parties to deal directly with each other in a positive and constructive manner.

Accepted Answer

A) Ombudsman 
B) Peer review 
C) Conciliation 
D) Mediation 
E) Facilitation 
A) Ombudsman 
B) Peer review 
C) Conciliation 
D) Mediation 
E) Facilitation

Question 4

Organizations can suffer from too little conflict.

Accepted Answer

A) True 
 B)False

Question 5

The primary strength of the integrating style is speed.

Accepted Answer

A) True 
 B)False

Question 6

According to the _____ the more members of different groups interact, the less intergroup conflict they will experience.

Accepted Answer

A) contact hypothesis 
B) ethnocentric theory 
C) transfer theory 
D) transmission hypothesis 
E) diffusion theory 
A) contact hypothesis 
B) ethnocentric theory 
C) transfer theory 
D) transmission hypothesis 
E) diffusion theory

Question 7

A(n) _____ is defined as a paid day off where an employee showing lack of dedication to the job is granted the opportunity to rethink his commitment to working at your company.

Accepted Answer

A) escalation of commitment day 
B) day of contemplation 
C) compensatory-off 
D) day of formal disciplinary process 
E) customary-off 
A) escalation of commitment day 
B) day of contemplation 
C) compensatory-off 
D) day of formal disciplinary process 
E) customary-off

Question 8

A person using the _____ conflict-handling style tries to play down differences while emphasizing commonalities, even to the point of neglecting his or her own concerns to satisfy the concern of the other party.

Accepted Answer

A) integrating 
B) obliging 
C) dominating 
D) avoiding 
E) compromising 
A) integrating 
B) obliging 
C) dominating 
D) avoiding 
E) compromising

Question 9

Which of the following is true about in-group thinking?

Accepted Answer

A) Less cohesiveness leads to groupthink. 
B) Members of in-groups view themselves as being all alike. 
C) In-group members view themselves and members of other groups positively. 
D) In-group members view themselves and members of other groups as morally correct. 
E) In-group members exaggerate the differences between their group and other groups. 
A) Less cohesiveness leads to groupthink. 
B) Members of in-groups view themselves as being all alike. 
C) In-group members view themselves and members of other groups positively. 
D) In-group members view themselves and members of other groups as morally correct. 
E) In-group members exaggerate the differences between their group and other groups.

Question 10

Members of in-groups see themselves and members of other groups positively.

Accepted Answer

A) True 
 B)False

Question 11

Describe the devil's advocacy technique and the dialectic method of stimulating conflict.

Accepted Answer

Devil's advocacy and the dialectic metho

Question 12

Third-parties involved in conflicts can detriangle by doing nothing as the participants will triangle in someone else.

Accepted Answer

A) True 
 B)False

Question 13

Integrative negotiation calls for a progressive win-win strategy.

Accepted Answer

A) True 
 B)False

Question 14

_____ is appropriate for trivial issues or when the costs of confrontation outweigh the benefits of resolving the conflict.

Accepted Answer

A) Integrating 
B) Obliging 
C) Dominating 
D) Avoiding 
E) Compromising 
A) Integrating 
B) Obliging 
C) Dominating 
D) Avoiding 
E) Compromising

Question 15

The _____ conflict-handling style is appropriate when parties have opposite goals or possess equal power. It is inappropriate when overuse would lead to inconclusive action.

Accepted Answer

A) integrating 
B) obliging 
C) dominating 
D) avoiding 
E) compromising 
A) integrating 
B) obliging 
C) dominating 
D) avoiding 
E) compromising

Question 16

Personality conflict occurs when the values held by an individual and those held by the organization are in disagreement.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true about conflict?

Accepted Answer

A) Conflict cannot be weakened. 
B) Conflicts consist of only participants. 
C) Sources of conflict are always real. 
D) Conflicts have both participants and observers. 
E) Conflict reduces an individual's capacity for empathy and intimacy with his or her opponent. 
A) Conflict cannot be weakened. 
B) Conflicts consist of only participants. 
C) Sources of conflict are always real. 
D) Conflicts have both participants and observers. 
E) Conflict reduces an individual's capacity for empathy and intimacy with his or her opponent.

Question 18

Integrating is the best style of handling conflicts.

Accepted Answer

A) True 
 B)False

Question 19

_____ usually involves a single issue in which one person gains at the expense of the other.

Accepted Answer

A) The integrative approach 
B) Distributive negotiation 
C) Problem solving 
D) The dialectic method 
E) Facilitation 
A) The integrative approach 
B) Distributive negotiation 
C) Problem solving 
D) The dialectic method 
E) Facilitation

Question 20

Which of the following tips should be used by employees having personality conflict?

Accepted Answer

A) Take sides in someone else's personality conflict. 
B) Do not let parties work things themselves out. 
C) Avoid dragging co-workers into the conflict. 
D) Do not attempt informal dispute resolution. 
E) Avoid communicating directly with the other person to resolve the perceived conflict. 
A) Take sides in someone else's personality conflict. 
B) Do not let parties work things themselves out. 
C) Avoid dragging co-workers into the conflict. 
D) Do not attempt informal dispute resolution. 
E) Avoid communicating directly with the other person to resolve the perceived conflict.

Devil's advocacy in today's organizations involves assigning someone the role of critic.

What are the core emotional elements of negotiation that need to be addressed in the process of conflict management?

_____ is an alternative dispute resolution technique where a third party urges disputing parties to deal directly with each other in a positive and constructive manner.

Organizations can suffer from too little conflict.

The primary strength of the integrating style is speed.

According to the _____ the more members of different groups interact, the less intergroup conflict they will experience.

A(n) _____ is defined as a paid day off where an employee showing lack of dedication to the job is granted the opportunity to rethink his commitment to working at your company.

A person using the _____ conflict-handling style tries to play down differences while emphasizing commonalities, even to the point of neglecting his or her own concerns to satisfy the concern of the other party.

Which of the following is true about in-group thinking?

Members of in-groups see themselves and members of other groups positively.

Describe the devil's advocacy technique and the dialectic method of stimulating conflict.

Third-parties involved in conflicts can detriangle by doing nothing as the participants will triangle in someone else.

Integrative negotiation calls for a progressive win-win strategy.

_____ is appropriate for trivial issues or when the costs of confrontation outweigh the benefits of resolving the conflict.

The _____ conflict-handling style is appropriate when parties have opposite goals or possess equal power. It is inappropriate when overuse would lead to inconclusive action.

Personality conflict occurs when the values held by an individual and those held by the organization are in disagreement.

Which of the following is true about conflict?

Integrating is the best style of handling conflicts.

_____ usually involves a single issue in which one person gains at the expense of the other.

Which of the following tips should be used by employees having personality conflict?

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters

Exam 13: Managing Conflict and Negotiating

Devil's advocacy in today's organizations involves assigning someone the role of critic.

What are the core emotional elements of negotiation that need to be addressed in the process of conflict management?

_____ is an alternative dispute resolution technique where a third party urges disputing parties to deal directly with each other in a positive and constructive manner.

Organizations can suffer from too little conflict.

The primary strength of the integrating style is speed.

According to the _____ the more members of different groups interact, the less intergroup conflict they will experience.

A(n) _____ is defined as a paid day off where an employee showing lack of dedication to the job is granted the opportunity to rethink his commitment to working at your company.

A person using the _____ conflict-handling style tries to play down differences while emphasizing commonalities, even to the point of neglecting his or her own concerns to satisfy the concern of the other party.

Which of the following is true about in-group thinking?

Members of in-groups see themselves and members of other groups positively.

Describe the devil's advocacy technique and the dialectic method of stimulating conflict.

Third-parties involved in conflicts can detriangle by doing nothing as the participants will triangle in someone else.

Integrative negotiation calls for a progressive win-win strategy.

_____ is appropriate for trivial issues or when the costs of confrontation outweigh the benefits of resolving the conflict.

The _____ conflict-handling style is appropriate when parties have opposite goals or possess equal power. It is inappropriate when overuse would lead to inconclusive action.

Personality conflict occurs when the values held by an individual and those held by the organization are in disagreement.

Which of the following is true about conflict?

Integrating is the best style of handling conflicts.

_____ usually involves a single issue in which one person gains at the expense of the other.

Which of the following tips should be used by employees having personality conflict?

Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

Managing Diversity: Releasing Every Employees Potential

Organizational Culture, Socialization, and Mentoring

International OB: Managing Across Cultures

Key Individual Differences and the Road to Success

Values, Attitudes, Job Satisfaction, and Counter-Productive Work Behaviors

Social Perception and Attributions

Foundations of Motivation

Improving Job Performance With Goals, Feedback, Rewards, and Positive Reinforcement

Group Dynamics

Developing and Leading Effective Teams

Individual and Group Decision Making

Communicating in the Digital Age

Influence, Empowerment, and Politics

Leadership

Organizational Design, Effectiveness, and Innovation

Managing Change and Stress

Filters