Exam 1: Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct

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Total quality management is in the corporate DNA today thanks in large part to the pioneering work of Douglas McGregor.

(True/False)
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Mary Parker Follett urged managers to demand job performance from employees instead of merely attempting to motivate them.

(True/False)
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The highest level of Carroll's global social responsibility pyramid is occupied by ethical responsibility.

(True/False)
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_____ is based on pessimistic and negative assumptions about human nature.

(Multiple Choice)
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OB is an interdisciplinary field dedicated to better understanding and managing people at work.

(True/False)
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Organizational behavior is a vertical discipline functioning in the human resource realm.

(True/False)
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In Carroll's global corporate social responsibility pyramid, legal responsibility states that one should do what is expected by global stakeholders.

(True/False)
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W. Edwards Deming believed that statistical analysis is required to uncover system failures.

(True/False)
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Positive social interactions can have favorable impacts on cardiovascular health and the immune system.

(True/False)
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Deming called for emphasis on numerical quotas rather than on continuous process improvements.

(True/False)
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Describe McGregor's Theory X and Theory Y assumptions about people at work.

(Essay)
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Which of the following is an assumption of McGregor's Theory Y?

(Multiple Choice)
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According to W. Edwards Deming, when things go wrong, there is roughly a(n) ______ % chance the system (e.g., management, machinery, or rules) is at fault and about a(n) _____ % chance the individual employee is at fault.

(Multiple Choice)
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The book, The Human Problems of an Industrial Civilization, that advised managers to attend to employees' emotional needs, was written by _____.

(Multiple Choice)
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The three levels of OB analysis are individual, business, and strategic.

(True/False)
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A _____ is an in-depth analysis of a single individual, group, or organization.

(Multiple Choice)
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Total quality management need not be necessarily employee driven.

(True/False)
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The Wilson managerial skills research yields the lesson that dealing effectively with people is what management is all about.

(True/False)
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Trust, mutual respect, teamwork, and cooperative effort are dimensions of human capital.

(True/False)
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The three basic levels of analysis in organizational behavior are:

(Multiple Choice)
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