Question 1

Financial rewards should not be used to motivate members of teams.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following aspects of a group includes the characteristics and processes from which the group derives its function and effectiveness?

Accepted Answer

A)  Dynamics 
B)  Size 
C)  Role 
D)  Visions 
A)  Dynamics 
B)  Size 
C)  Role 
D)  Visions

Question 3

When a member of a group fails to act consistently with a group norm, this is known as ________.

Accepted Answer

A)  synergy 
B)  deviance 
C)  groupthink 
D)  group polarization 
A)  synergy 
B)  deviance 
C)  groupthink 
D)  group polarization

Question 4

A major problem that self-managed work teams can encounter is ________.

Accepted Answer

A)  selection of members with the right skills and ability to work with others 
B)  disciplining team members 
C)  being given work that is sufficiently complex 
D)  managers who are too "hands off" 
A)  selection of members with the right skills and ability to work with others 
B)  disciplining team members 
C)  being given work that is sufficiently complex 
D)  managers who are too "hands off"

Question 5

A group of managers spend a great deal of time ensuring that they agree on important issues instead of working toward an accurate assessment of the situation. This scenario describes ________.

Accepted Answer

A)  a fundamental attribution error 
B)  self-serving bias 
C)  lack of synergy 
D)  groupthink 
A)  a fundamental attribution error 
B)  self-serving bias 
C)  lack of synergy 
D)  groupthink

Question 6

The degree to which the members of a group are attracted to membership in the group is known as ________.

Accepted Answer

A)  group design 
B)  group cohesiveness 
C)  group polarization 
D)  groupthink 
A)  group design 
B)  group cohesiveness 
C)  group polarization 
D)  groupthink

Question 7

Self-managed work teams can improve the effectiveness and the efficiency of the organization. Discuss the positive outcomes that can occur with these types of teams.

Accepted Answer

Self-managed teams can improve the quali

Question 8

Who determines the extent of conformity and reactions to deviance within groups?

Accepted Answer

A)  Board of directors 
B)  Managers 
C)  Group members 
D)  Task force 
A)  Board of directors 
B)  Managers 
C)  Group members 
D)  Task force

Question 9

The use of teams generally leads to higher turnover.

Accepted Answer

A) True 
 B)False

Question 10

Deviance is functional for a group when ________.

Accepted Answer

A)  a group member gets punished for not acting consistently with the group norm 
B)  a group member gets away with not acting consistently with the group norm on more than one occasion 
C)  it causes group members to evaluate norms that may be ineffective but are taken for granted by the group 
D)  it causes a group member to get expelled from the group 
A)  a group member gets punished for not acting consistently with the group norm 
B)  a group member gets away with not acting consistently with the group norm on more than one occasion 
C)  it causes group members to evaluate norms that may be ineffective but are taken for granted by the group 
D)  it causes a group member to get expelled from the group

Question 11

When group cohesiveness increases, ________.

Accepted Answer

A)  communication effectiveness declines 
B)  conformity to norms increases 
C)  emphasis on goal accomplishment declines 
D)  members become more motivated to accomplish personal goals 
A)  communication effectiveness declines 
B)  conformity to norms increases 
C)  emphasis on goal accomplishment declines 
D)  members become more motivated to accomplish personal goals

Question 12

Virtual teams are teams that rarely or never meet face-to-face.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following refers to two or more people who interact with each other to accomplish certain goals or meet certain needs?

Accepted Answer

A)  Management 
B)  Group 
C)  Members 
D)  Stakeholders 
A)  Management 
B)  Group 
C)  Members 
D)  Stakeholders

Question 14

A task force submits its report supporting its recommendation(s) on the project that the group has been working on. At which stage is this group operating?

Accepted Answer

A)  Forming 
B)  Storming 
C)  Adjourning 
D)  Norming 
A)  Forming 
B)  Storming 
C)  Adjourning 
D)  Norming

Question 15

The extent of conformity and reactions to deviance within groups are determined by managers.

Accepted Answer

A) True 
 B)False

Question 16

What can a manager do to discourage social loafing in a group?

Accepted Answer

A)  Create large groups 
B)  Focus on recognizing the group's performance as a whole 
C)  Downplay individual contributions 
D)  Assign specific tasks to group members and hold them accountable for their performance 
A)  Create large groups 
B)  Focus on recognizing the group's performance as a whole 
C)  Downplay individual contributions 
D)  Assign specific tasks to group members and hold them accountable for their performance

Question 17

As group cohesiveness increases, ________.

Accepted Answer

A)  participation of members decreases 
B)  members share more information 
C)  members are less open with each other 
D)  communication effectiveness declines 
A)  participation of members decreases 
B)  members share more information 
C)  members are less open with each other 
D)  communication effectiveness declines

Question 18

All teams are groups, but not all groups are teams. Discuss the two characteristics that distinguish "teams" from "groups."

Accepted Answer

A group may be defined as two or more pe

Question 19

Discuss how groups and teams can be utilized as performer enhancers.

Accepted Answer

One of the main advantages of using grou

Question 20

When team leaders of various cross-functional groups report to the same manager, the team leaders form a(n) ________.

Accepted Answer

A)  cross-cultural group 
B)  command group 
C)  informal group 
D)  task force 
A)  cross-cultural group 
B)  command group 
C)  informal group 
D)  task force

Financial rewards should not be used to motivate members of teams.

Which of the following aspects of a group includes the characteristics and processes from which the group derives its function and effectiveness?

When a member of a group fails to act consistently with a group norm, this is known as ________.

A major problem that self-managed work teams can encounter is ________.

A group of managers spend a great deal of time ensuring that they agree on important issues instead of working toward an accurate assessment of the situation. This scenario describes ________.

The degree to which the members of a group are attracted to membership in the group is known as ________.

Self-managed work teams can improve the effectiveness and the efficiency of the organization. Discuss the positive outcomes that can occur with these types of teams.

Who determines the extent of conformity and reactions to deviance within groups?

The use of teams generally leads to higher turnover.

Deviance is functional for a group when ________.

When group cohesiveness increases, ________.

Virtual teams are teams that rarely or never meet face-to-face.

Which of the following refers to two or more people who interact with each other to accomplish certain goals or meet certain needs?

A task force submits its report supporting its recommendation(s) on the project that the group has been working on. At which stage is this group operating?

The extent of conformity and reactions to deviance within groups are determined by managers.

What can a manager do to discourage social loafing in a group?

As group cohesiveness increases, ________.

All teams are groups, but not all groups are teams. Discuss the two characteristics that distinguish "teams" from "groups."

Discuss how groups and teams can be utilized as performer enhancers.

When team leaders of various cross-functional groups report to the same manager, the team leaders form a(n) ________.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and

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Exam 11: Effective Team Management

Financial rewards should not be used to motivate members of teams.

Which of the following aspects of a group includes the characteristics and processes from which the group derives its function and effectiveness?

When a member of a group fails to act consistently with a group norm, this is known as ________.

A major problem that self-managed work teams can encounter is ________.

A group of managers spend a great deal of time ensuring that they agree on important issues instead of working toward an accurate assessment of the situation. This scenario describes ________.

The degree to which the members of a group are attracted to membership in the group is known as ________.

Self-managed work teams can improve the effectiveness and the efficiency of the organization. Discuss the positive outcomes that can occur with these types of teams.

Who determines the extent of conformity and reactions to deviance within groups?

The use of teams generally leads to higher turnover.

Deviance is functional for a group when ________.

When group cohesiveness increases, ________.

Virtual teams are teams that rarely or never meet face-to-face.

Which of the following refers to two or more people who interact with each other to accomplish certain goals or meet certain needs?

A task force submits its report supporting its recommendation(s) on the project that the group has been working on. At which stage is this group operating?

The extent of conformity and reactions to deviance within groups are determined by managers.

What can a manager do to discourage social loafing in a group?

As group cohesiveness increases, ________.

All teams are groups, but not all groups are teams. Discuss the two characteristics that distinguish "teams" from "groups."

Discuss how groups and teams can be utilized as performer enhancers.

When team leaders of various cross-functional groups report to the same manager, the team leaders form a(n) ________.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and

Filters