Question 1

What must one do to perform the essential managerial task of controlling in achieving organizational goals?

Accepted Answer

A)  Motivate, coordinate, and energize individuals and groups to work together to achieve organizational goals 
B)  Choose appropriate organizational goals and courses of action to best achieve those goals 
C)  Establish task and authority relationships that allow people to work together to achieve organizational goals 
D)  Establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals 
A)  Motivate, coordinate, and energize individuals and groups to work together to achieve organizational goals 
B)  Choose appropriate organizational goals and courses of action to best achieve those goals 
C)  Establish task and authority relationships that allow people to work together to achieve organizational goals 
D)  Establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals D

Question 2

The goals chosen by the management of Dino's Cafe seemed inappropriate for the store, but the management did make good use of the various resources in pursuing these goals. Dino's Cafe is said to have ________.

Accepted Answer

A)  low efficiency and high effectiveness 
B)  high efficiency and high effectiveness 
C)  low efficiency and low effectiveness 
D)  high efficiency and low effectiveness 
A)  low efficiency and high effectiveness 
B)  high efficiency and high effectiveness 
C)  low efficiency and low effectiveness 
D)  high efficiency and low effectiveness D

Question 3

Mark, a manager at Matt's Shack, monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company. Mark is engaging in which of the following managerial functions?

Accepted Answer

A)  Planning 
B)  Organizing 
C)  Leading 
D)  Controlling 
A)  Planning 
B)  Organizing 
C)  Leading 
D)  Controlling D

Question 4

Define planning. What are the three steps in the planning process?

Accepted Answer

Planning is the process of identifying a

Question 5

The general abilities to understand, alter, lead, and control the behavior of individuals and groups are ________ skills.

Accepted Answer

A)  analytic 
B)  cognitive 
C)  human 
D)  conceptual 
A)  analytic 
B)  cognitive 
C)  human 
D)  conceptual

Question 6

Identify the three levels of management and explain the basic responsibilities of each.

Accepted Answer

The three levels are first-line managers

Question 7

Organizational structure is the formal system of ________.

Accepted Answer

A)  financial management 
B)  reporting relationships 
C)  vision articulation 
D)  goal selection 
A)  financial management 
B)  reporting relationships 
C)  vision articulation 
D)  goal selection

Question 8

Organizations appoint turnaround CEOs when the organizations become more efficient and effective.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following describes organizational performance that results in a high-quality product that customers do not want?

Accepted Answer

A)  Low efficiency and low effectiveness 
B)  High efficiency and low effectiveness 
C)  Low efficiency and high effectiveness 
D)  High efficiency and high effectiveness 
A)  Low efficiency and low effectiveness 
B)  High efficiency and low effectiveness 
C)  Low efficiency and high effectiveness 
D)  High efficiency and high effectiveness

Question 10

What does the managerial function of organizing involve? What is its outcome?

Accepted Answer

Organizing is structuring working relati

Question 11

The essential managerial task of planning involves ________.

Accepted Answer

A)  establishing task and authority relationships such that people work together 
B)  motivating individuals and groups to work together 
C)  choosing appropriate goals and courses of action 
D)  evaluating how well the organization has achieved its goals 
A)  establishing task and authority relationships such that people work together 
B)  motivating individuals and groups to work together 
C)  choosing appropriate goals and courses of action 
D)  evaluating how well the organization has achieved its goals

Question 12

Which of the following describes first-line managers?

Accepted Answer

A)  They are also known as supervisors. 
B)  They are at the top of the managerial hierarchy. 
C)  They work in one single department of an organization. 
D)  They look out for the best way to organize resources. 
A)  They are also known as supervisors. 
B)  They are at the top of the managerial hierarchy. 
C)  They work in one single department of an organization. 
D)  They look out for the best way to organize resources.

Question 13

What are the reasons behind studying management?

Accepted Answer

Some of the reasons for studying managem

Question 14

A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of ________.

Accepted Answer

A)  innovation 
B)  restructuring 
C)  total quality management 
D)  empowerment 
A)  innovation 
B)  restructuring 
C)  total quality management 
D)  empowerment

Question 15

The strategy of delivering new, exciting, and unique products to the customers is known as a ________ strategy.

Accepted Answer

A)  low-cost 
B)  differentiation 
C)  centralization 
D)  penetration 
A)  low-cost 
B)  differentiation 
C)  centralization 
D)  penetration

Question 16

Management includes ________.

Accepted Answer

A)  planning and organizing of resources other than human resources 
B)  planning, organizing, and leading of resources and controlling them 
C)  planning and organizing but not leading and controlling 
D)  leading and controlling but not planning and organizing 
A)  planning and organizing of resources other than human resources 
B)  planning, organizing, and leading of resources and controlling them 
C)  planning and organizing but not leading and controlling 
D)  leading and controlling but not planning and organizing

Question 17

Managers identify and select appropriate organizational goals and courses of action to perform the ________ task.

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling

Question 18

Conceptual skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups.

Accepted Answer

A) True 
 B)False

Question 19

The job-specific skills required to perform a particular type of work at a high level are a part of a manager's ________ skills.

Accepted Answer

A)  technical 
B)  communication 
C)  interpersonal 
D)  conceptual 
A)  technical 
B)  communication 
C)  interpersonal 
D)  conceptual

Question 20

Not-for-profit sectors are not affected by global competition.

Accepted Answer

A) True 
 B)False

What must one do to perform the essential managerial task of controlling in achieving organizational goals?

The goals chosen by the management of Dino's Cafe seemed inappropriate for the store, but the management did make good use of the various resources in pursuing these goals. Dino's Cafe is said to have ________.

Mark, a manager at Matt's Shack, monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company. Mark is engaging in which of the following managerial functions?

Define planning. What are the three steps in the planning process?

The general abilities to understand, alter, lead, and control the behavior of individuals and groups are ________ skills.

Identify the three levels of management and explain the basic responsibilities of each.

Organizational structure is the formal system of ________.

Organizations appoint turnaround CEOs when the organizations become more efficient and effective.

Which of the following describes organizational performance that results in a high-quality product that customers do not want?

What does the managerial function of organizing involve? What is its outcome?

The essential managerial task of planning involves ________.

Which of the following describes first-line managers?

What are the reasons behind studying management?

A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of ________.

The strategy of delivering new, exciting, and unique products to the customers is known as a ________ strategy.

Management includes ________.

Managers identify and select appropriate organizational goals and courses of action to perform the ________ task.

Conceptual skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups.

The job-specific skills required to perform a particular type of work at a high level are a part of a manager's ________ skills.

Not-for-profit sectors are not affected by global competition.

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and

Filters

Exam 1: The Management Process Today

What must one do to perform the essential managerial task of controlling in achieving organizational goals?

The goals chosen by the management of Dino's Cafe seemed inappropriate for the store, but the management did make good use of the various resources in pursuing these goals. Dino's Cafe is said to have ________.

Mark, a manager at Matt's Shack, monitors the work performance of workers in his department to determine if the quality of their work is meeting the standards of the company. Mark is engaging in which of the following managerial functions?

Define planning. What are the three steps in the planning process?

The general abilities to understand, alter, lead, and control the behavior of individuals and groups are ________ skills.

Identify the three levels of management and explain the basic responsibilities of each.

Organizational structure is the formal system of ________.

Organizations appoint turnaround CEOs when the organizations become more efficient and effective.

Which of the following describes organizational performance that results in a high-quality product that customers do not want?

What does the managerial function of organizing involve? What is its outcome?

The essential managerial task of planning involves ________.

Which of the following describes first-line managers?

What are the reasons behind studying management?

A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of ________.

The strategy of delivering new, exciting, and unique products to the customers is known as a ________ strategy.

Management includes ________.

Managers identify and select appropriate organizational goals and courses of action to perform the ________ task.

Conceptual skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups.

The job-specific skills required to perform a particular type of work at a high level are a part of a manager's ________ skills.

Not-for-profit sectors are not affected by global competition.

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and

Filters