Question 1

What is organizational performance and what is its relationship with efficiency and effectiveness?

Accepted Answer

Organizational performance is a measure

Question 2

What does the managerial function of controlling involve?

Accepted Answer

In controlling, the task of managers is

Question 3

Organizations that operate and compete in more than one country are known as ________ organizations.

Accepted Answer

A)  domestic 
B)  central 
C)  holding 
D)  global 
A)  domestic 
B)  central 
C)  holding 
D)  global

Question 4

Which of the following describes organizational performance that results in a product that customers want, but that is too expensive for them to buy?

Accepted Answer

A)  Low efficiency and low effectiveness 
B)  High efficiency and low effectiveness 
C)  Low efficiency and high effectiveness 
D)  High efficiency and high effectiveness 
A)  Low efficiency and low effectiveness 
B)  High efficiency and low effectiveness 
C)  Low efficiency and high effectiveness 
D)  High efficiency and high effectiveness

Question 5

Managers at all levels and in all departments are responsible for planning, organizing, leading, and controlling.

Accepted Answer

A) True 
 B)False

Question 6

George works as the human resource manager at Maddy's Confectionaries. It was mandatory for his subordinates to obtain his signature on every document related to the hiring of a new employee. When he realized that this was increasing the duration of the hiring process, he told his subordinates that they no longer needed his signature unless the hire involved extraordinary circumstances. This is an example of ________.

Accepted Answer

A)  outsourcing 
B)  total quality management 
C)  empowerment 
D)  innovation 
A)  outsourcing 
B)  total quality management 
C)  empowerment 
D)  innovation

Question 7

In what order do managers typically perform the managerial functions?

Accepted Answer

A)  Organizing, planning, controlling, leading 
B)  Organizing, leading, planning, controlling 
C)  Planning, organizing, leading, controlling 
D)  Planning, organizing, controlling, leading 
A)  Organizing, planning, controlling, leading 
B)  Organizing, leading, planning, controlling 
C)  Planning, organizing, leading, controlling 
D)  Planning, organizing, controlling, leading

Question 8

Explain the following terms: strategy, low-cost strategy, and differentiation strategy.

Accepted Answer

To perform the planning task, managers i

Question 9

Which of the following defines efficiency of a manager?

Accepted Answer

A)  Choosing appropriate goals and achieving them 
B)  Justifying time needed to produce a given output of goods 
C)  Increasing production through greater investment of resources 
D)  Minimizing the amount of input resources 
A)  Choosing appropriate goals and achieving them 
B)  Justifying time needed to produce a given output of goods 
C)  Increasing production through greater investment of resources 
D)  Minimizing the amount of input resources

Question 10

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its rivals is known as the organization's ________.

Accepted Answer

A)  strategy 
B)  vision 
C)  mission 
D)  core competency 
A)  strategy 
B)  vision 
C)  mission 
D)  core competency

Question 11

Fresh Farms, Inc., is facing financial problems. In order to tackle the situation, the management has decided to reduce the number of middle managers by 20 percent to help them cut costs. This is an example of ________.

Accepted Answer

A)  telecommuting 
B)  restructuring 
C)  outsourcing 
D)  empowering 
A)  telecommuting 
B)  restructuring 
C)  outsourcing 
D)  empowering

Question 12

Restructuring results in the loss of jobs.

Accepted Answer

A) True 
 B)False

Question 13

The formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals is called organizational ________.

Accepted Answer

A)  structure 
B)  performance 
C)  goals 
D)  resources 
A)  structure 
B)  performance 
C)  goals 
D)  resources

Question 14

Organizations are efficient when managers maximize the amount of input resources.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following describes the essential managerial task of leading in achieving organizational goals?

Accepted Answer

A)  Motivate, coordinate, and energize individuals and groups 
B)  Evaluate how well the organization has achieved its goals 
C)  Choose appropriate goals and courses of action 
D)  Establish task and authority relationships allowing people to work together 
A)  Motivate, coordinate, and energize individuals and groups 
B)  Evaluate how well the organization has achieved its goals 
C)  Choose appropriate goals and courses of action 
D)  Establish task and authority relationships allowing people to work together

Question 16

Who among the following is most likely to be a part of the top management team?

Accepted Answer

A)  Supervisor 
B)  Head nurse 
C)  Chief executive officer 
D)  Divisional manager 
A)  Supervisor 
B)  Head nurse 
C)  Chief executive officer 
D)  Divisional manager

Question 17

Being a part of top management at a large fast food chain, Donald is most likely to spend more of his time in ________.

Accepted Answer

A)  planning and organizing resources 
B)  planning and controlling nonmanagerial employees 
C)  organizing and leading first-line managers 
D)  organizing resources and leading first-line managers 
A)  planning and organizing resources 
B)  planning and controlling nonmanagerial employees 
C)  organizing and leading first-line managers 
D)  organizing resources and leading first-line managers

Question 18

Which of the following is an appropriate definition of organizational performance?

Accepted Answer

A)  It is the process of obtaining, analyzing, and recording information about the relative worth of an employee to the organization. 
B)  It is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. 
C)  It is an approach to modeling organizations using one-on-one interactions between members of the organization as a proxy for all value-adding activities in the organization. 
D)  It is a measure of the interaction among the managerial culture, the workplace culture, and the surrounding culture. 
A)  It is the process of obtaining, analyzing, and recording information about the relative worth of an employee to the organization. 
B)  It is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. 
C)  It is an approach to modeling organizations using one-on-one interactions between members of the organization as a proxy for all value-adding activities in the organization. 
D)  It is a measure of the interaction among the managerial culture, the workplace culture, and the surrounding culture.

Question 19

Low efficiency/low effectiveness situations include ________.

Accepted Answer

A)  the production of a product that customers want, but that is too expensive for them to buy 
B)  the production of a product that customers want at a quality and price that they can afford 
C)  managers choosing the wrong goals to pursue and making poor use of resources 
D)  managers choosing wrong goals but making good use of resources to pursue these goals 
A)  the production of a product that customers want, but that is too expensive for them to buy 
B)  the production of a product that customers want at a quality and price that they can afford 
C)  managers choosing the wrong goals to pursue and making poor use of resources 
D)  managers choosing wrong goals but making good use of resources to pursue these goals

Question 20

Innovation takes place when management centralizes control of work activities and creates an organizational culture that precludes risk taking.

Accepted Answer

A) True 
 B)False

What is organizational performance and what is its relationship with efficiency and effectiveness?

What does the managerial function of controlling involve?

Organizations that operate and compete in more than one country are known as ________ organizations.

Which of the following describes organizational performance that results in a product that customers want, but that is too expensive for them to buy?

Managers at all levels and in all departments are responsible for planning, organizing, leading, and controlling.

In what order do managers typically perform the managerial functions?

Explain the following terms: strategy, low-cost strategy, and differentiation strategy.

Which of the following defines efficiency of a manager?

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its rivals is known as the organization's ________.

Fresh Farms, Inc., is facing financial problems. In order to tackle the situation, the management has decided to reduce the number of middle managers by 20 percent to help them cut costs. This is an example of ________.

Restructuring results in the loss of jobs.

The formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals is called organizational ________.

Organizations are efficient when managers maximize the amount of input resources.

Which of the following describes the essential managerial task of leading in achieving organizational goals?

Who among the following is most likely to be a part of the top management team?

Being a part of top management at a large fast food chain, Donald is most likely to spend more of his time in ________.

Which of the following is an appropriate definition of organizational performance?

Low efficiency/low effectiveness situations include ________.

Innovation takes place when management centralizes control of work activities and creates an organizational culture that precludes risk taking.

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and

Filters

Exam 1: The Management Process Today

What is organizational performance and what is its relationship with efficiency and effectiveness?

What does the managerial function of controlling involve?

Organizations that operate and compete in more than one country are known as ________ organizations.

Which of the following describes organizational performance that results in a product that customers want, but that is too expensive for them to buy?

Managers at all levels and in all departments are responsible for planning, organizing, leading, and controlling.

In what order do managers typically perform the managerial functions?

Explain the following terms: strategy, low-cost strategy, and differentiation strategy.

Which of the following defines efficiency of a manager?

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its rivals is known as the organization's ________.

Fresh Farms, Inc., is facing financial problems. In order to tackle the situation, the management has decided to reduce the number of middle managers by 20 percent to help them cut costs. This is an example of ________.

Restructuring results in the loss of jobs.

The formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals is called organizational ________.

Organizations are efficient when managers maximize the amount of input resources.

Which of the following describes the essential managerial task of leading in achieving organizational goals?

Who among the following is most likely to be a part of the top management team?

Being a part of top management at a large fast food chain, Donald is most likely to spend more of his time in ________.

Which of the following is an appropriate definition of organizational performance?

Low efficiency/low effectiveness situations include ________.

Innovation takes place when management centralizes control of work activities and creates an organizational culture that precludes risk taking.

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Motivation

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Communication and Information Technology Management

Operations Management: Managing Vital Operations and

Filters