Exam 11: Effective Team Management

Explain the reasons why group members need to conform to norms.

Another name for a task force is a(n) ________.

When Mark recently left town on personal work, members of his team at The Beat did not have issues getting in touch with him because he had left a number they could call in case of an emergency. This arrangement is known as ________.

Active Appliances, an electrical appliance firm, forms a group to design a new software application. This group consists of a systems designer, a programmer, and a user representative. This is an example of a(n) ________.

When a member's deviant behavior leads to a positive change in the group norm, it suggests that some deviant behavior can be functional for groups.

Which of the following is the correct order of the stages of group development?

During the first stage of group development, managers should ________.

Daniel is the vice president of an insurance company that sells workers' compensation insurance. Recently, the company has identified problems of cost control in all of its offices. Daniel formed a team composed of the sales managers of all the four regions, along with some staff members from the company's informational technology and administration departments, to study the problem and make recommendations. This team is an example of a ________.

When group cohesiveness is high, individuals strongly value their group membership, whereas when group cohesiveness is low, group members do not find their group particularly appealing.

A group of college professors from the Jackson Business School meets once a week for lunch to discuss the college's accreditation efforts. This is an example of a(n) ________.

Close ties between the members of the group typically are formed during which stage of group development?

Bryan took over as manager of a group of medical transcribers about a month ago. While the employees' performance is satisfactory, he has noticed that the group seems to squash any new ideas about how they might do their work more effectively. What should Bryan do to increase tolerance for deviance?

What type of group helps satisfy employees' needs for interpersonal interaction and can provide needed social support in times of stress?

The tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone is known as ________.

Discuss how teams and groups contribute to increasing innovation.

Tom, the marketing manager, who is a member of a task force for new product development, is expected to represent the marketing department's concerns to the task force. Tom and his involvement with the task force describe ________.

Informal groups of workers who enjoy one another's company and meet socially either on or off the job are referred to as ________ groups.

A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting ________.

In an attempt to promote innovation in a work group, the supervisor should ________.

To ensure that the group can control their members' behavior and channel them in the direction of high performance and group goal accomplishment, the group should require ________.