Question 1

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

Accepted Answer

A) Stimulating foreign based suppliers of American companies to improve quality 
B) Reporting quality levels among American firms 
C) Identifying American firms with the most difficult quality problems 
D) Providing feedback to applicants by the examiners 
E) Helping Baldrige award winners increase their sales 
A) Stimulating foreign based suppliers of American companies to improve quality 
B) Reporting quality levels among American firms 
C) Identifying American firms with the most difficult quality problems 
D) Providing feedback to applicants by the examiners 
E) Helping Baldrige award winners increase their sales

Question 2

Which of the following is an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

A) Leadership 
B) Pareto Charts 
C) Management by fact 
D) Continuous improvement 
E) Kaizen 
A) Leadership 
B) Pareto Charts 
C) Management by fact 
D) Continuous improvement 
E) Kaizen

Question 3

A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 4

Which of the following is a dimension of design quality?

Accepted Answer

A) Aesthetics 
B) Price 
C) Quality at the source 
D) Distribution 
E) Leadership 
A) Aesthetics 
B) Price 
C) Quality at the source 
D) Distribution 
E) Leadership

Question 5

An operational goal of total quality management is the careful design of the product or service.

Accepted Answer

A) True 
 B)False

Question 6

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Accepted Answer

A) Closely examining each rejected part to determine the cause 
B) A careful sampling plan 
C) Calculating a risk priority number for each possible failure 
D) Reporting the effect each failure has had on a customer 
E) Multivariate testing 
A) Closely examining each rejected part to determine the cause 
B) A careful sampling plan 
C) Calculating a risk priority number for each possible failure 
D) Reporting the effect each failure has had on a customer 
E) Multivariate testing

Question 7

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Accepted Answer

A) Instituted a six-sigma approach to total quality control 
B) Demonstrated a high level of product quality 
C) Demonstrated outstanding quality in their products and processes 
D) Have a world-class quality control function 
E) Most significantly improved their product quality levels 
A) Instituted a six-sigma approach to total quality control 
B) Demonstrated a high level of product quality 
C) Demonstrated outstanding quality in their products and processes 
D) Have a world-class quality control function 
E) Most significantly improved their product quality levels

Question 8

The National Quality Award in the United States is named what?

Accepted Answer

The Malcol

Question 9

A typical manufacturing QC department has a variety of functions to perform including preparing the firm's annual application for the Malcolm Baldrige National Quality Award.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following are eligible companies to be considered for the Baldrige award?

Accepted Answer

A) Auditing firms 
B) Offshore suppliers to U.S.companies 
C) Firms operating only outside the U.S. 
D) State Government agencies 
E) None of the above 
A) Auditing firms 
B) Offshore suppliers to U.S.companies 
C) Firms operating only outside the U.S. 
D) State Government agencies 
E) None of the above

Question 11

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Accepted Answer

A) Features 
B) Serviceability 
C) Perceived quality 
D) Reputation 
E) Aesthetics 
A) Features 
B) Serviceability 
C) Perceived quality 
D) Reputation 
E) Aesthetics

Question 12

An analytical tool used in six-sigma quality improvement programs is which of the following?

Accepted Answer

A) Leadership 
B) Continuous improvement 
C) Quick response 
D) Partnership diagrams 
E) Checksheets 
A) Leadership 
B) Continuous improvement 
C) Quick response 
D) Partnership diagrams 
E) Checksheets

Question 13

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

A) Run charts 
B) Pass charts 
C) Cause-and-effect diagrams 
D) Flowcharts 
E) Pareto charts 
A) Run charts 
B) Pass charts 
C) Cause-and-effect diagrams 
D) Flowcharts 
E) Pareto charts

Question 14

Why were ISO-9000 standards developed?

Accepted Answer

To prevent defects through the

Question 15

A cost of quality classification is which of the following?

Accepted Answer

A) Material costs 
B) Prevention costs 
C) Variable overhead 
D) Direct labor 
E) Inventory costs 
A) Material costs 
B) Prevention costs 
C) Variable overhead 
D) Direct labor 
E) Inventory costs

Question 16

Which of the following is not a category reported in applying for the Baldrige Award?

Accepted Answer

A) Corporate leadership 
B) Use of statistical quality control tools 
C) Business results 
D) Consumer and market focus 
E) Strategic planning 
A) Corporate leadership 
B) Use of statistical quality control tools 
C) Business results 
D) Consumer and market focus 
E) Strategic planning

Question 17

A quality guru named Joseph M.Juran is well known for his "14 points" of quality.

Accepted Answer

A) True 
 B)False

Question 18

A quality guru named Philip Crosby defined quality as fitness for use.

Accepted Answer

A) True 
 B)False

Question 19

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Accepted Answer

A) True 
 B)False

Question 20

Conformance quality is a strategic decision for a firm.

Accepted Answer

A) True 
 B)False

Exam 9: Six Sigma Quality

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

Which of the following is an analytical tool used in six-sigma quality improvement programs?

A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Which of the following is a dimension of design quality?

An operational goal of total quality management is the careful design of the product or service.

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

The National Quality Award in the United States is named what?

A typical manufacturing QC department has a variety of functions to perform including preparing the firm's annual application for the Malcolm Baldrige National Quality Award.

Which of the following are eligible companies to be considered for the Baldrige award?

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

An analytical tool used in six-sigma quality improvement programs is which of the following?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Why were ISO-9000 standards developed?

A cost of quality classification is which of the following?

Which of the following is not a category reported in applying for the Baldrige Award?

A quality guru named Joseph M.Juran is well known for his "14 points" of quality.

A quality guru named Philip Crosby defined quality as fitness for use.

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Conformance quality is a strategic decision for a firm.

Introduction to the Field

Operations and Supply Strategy

Project Management

Product and Service Design

Strategic Capacity Management

Process Analysis

Manufacturing Processes

Service Processes

Supply-Chain Strategy

Logistics and Facility Location

Lean Manufacturing

Operations Consulting Reengineering

Enterprise Resource Planning Systems

Demand Management and Forecasting

Aggregate Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Linear Programming Using the Excel Solver

Learning Curves

Job Design Work Measurement

Waiting Line Analysis

Process Capability and Spc

Simulation

Filters