Exam 9: Six Sigma Quality

Kaizen is a term used when perfect quality levels have been attained.

One of the tools of a quality control department that is used in a TQM program is leadership.

What is the difference between the concepts of design quality and conformance quality?

Design quality refers to the inherent value of the product in the marketplace.

What are expenditures related to achieving product or service quality including the costs of appraisal and prevention of defects called?

The Shingo approach to quality control depends on a sophisticated method of acceptance sampling.

A quality guru named Joseph M.Juran defined quality as fitness for use.

Which of the following is the cost of quality classification for costs such as inspection,testing and other tasks to ensure that the product or process is acceptable?

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

When a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO-9000 compliant,the form of certification is called what?

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

While benchmarking is an inward looking process of quality improvement,continuous improvement is an outward looking process that extends outside the organization.

A quality guru named Philip Crosby suggested a general approach to quality management should involve prevention,not inspection.

Six-sigma programs believe that each step in a process is an opportunity to produce defects.These programs seek to reduce defects by working on processes to reduce what measure of output?

One of the most important aspects of any quality improvement program is clearly signaling to everyone in the organization that quality is important.How was that emphasized in the text?

The Shingo system approach to quality is totally compatible with statistically based approaches to quality control.

A process that is in six-sigma control will produce no more than two defects out of every million units.

Design quality in products refers to the degree to which a product or service design specifications are met.

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance,certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.