Question 1

The dimension of design quality that concerns secondary characteristics is which of the following?

Accepted Answer

A) Features 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality 
A) Features 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality

Question 2

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

A) True 
 B)False

Question 3

Kaizen is a technique that emerged as a refinement of the philosophy of continuous improvement.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is the cost of quality classification for costs such as scrap,rework or repair?

Accepted Answer

A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Internal failure costs 
E) Rework and wastage 
A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Internal failure costs 
E) Rework and wastage

Question 5

While small business organizations can seek to achieve the Baldrige National Quality Award health care organizations,like hospitals,can't.

Accepted Answer

A) True 
 B)False

Question 6

The Grading Criteria of the Baldrige Award for total quality management includes which of the following?

Accepted Answer

A) Future plans 
B) Information and analysis 
C) Standardization 
D) Control 
E) None of the above 
A) Future plans 
B) Information and analysis 
C) Standardization 
D) Control 
E) None of the above

Question 7

One of the tools of a quality control department that is used in a TQM program is acceptance sampling.

Accepted Answer

A) True 
 B)False

Question 8

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following tools uses a graphical representation of the production process to suggest potential sources of process variation?

Accepted Answer

A) Process flow diagram 
B) Check sheet 
C) Pareto chart 
D) Histogram 
E) Run chart 
A) Process flow diagram 
B) Check sheet 
C) Pareto chart 
D) Histogram 
E) Run chart

Question 10

A DMPO is essentially the same thing as a DMAIC.

Accepted Answer

A) True 
 B)False

Question 11

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Accepted Answer

A) Fourteen steps for quality management 
B) Quality is free 
C) Customer focus 
D) Zero defects 
E) Six-sigma 
A) Fourteen steps for quality management 
B) Quality is free 
C) Customer focus 
D) Zero defects 
E) Six-sigma

Question 12

Which of the following is the cost of quality classification for costs such as defects that pass through the system,such as customer warranty replacements,loss of customer or goodwill,handling complaints and product repair?

Accepted Answer

A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Customer return cost 
E) Workmanship costs 
A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Customer return cost 
E) Workmanship costs

Question 13

The idea that statistical methods of quality control,including six-sigma,only reduce the likelihood of defects not prevent them is central to what alternative quality system?

Accepted Answer

The answer of The idea that statistical methods of quality...

Question 14

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Accepted Answer

A) To encourage the spread of statistical quality control 
B) To improve human resource development and management in manufacturing 
C) To improve competitiveness of American firms 
D) To prove that American firms were competitive in quality 
E) To emphasize the use of quantitative methods in process management 
A) To encourage the spread of statistical quality control 
B) To improve human resource development and management in manufacturing 
C) To improve competitiveness of American firms 
D) To prove that American firms were competitive in quality 
E) To emphasize the use of quantitative methods in process management

Question 15

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

Accepted Answer

A) True 
 B)False

Question 16

One of the tools of a quality control department that is used in a TQM program is process sampling.

Accepted Answer

A) True 
 B)False

Question 17

A typical manufacturing QC department has a variety of functions to perform including planning and budgeting for the QC program in a plant.

Accepted Answer

A) True 
 B)False

Question 18

Kaizen is another term for what activity?

Accepted Answer

Continuous

Question 19

One SPC tool used in total quality management is the Pareto chart.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following are not eligible to be considered for the Baldrige Award?

Accepted Answer

A) Small businesses 
B) Health care organizations 
C) Educational institutions 
D) State highway patrol organizations 
E) Nuclear power plants 
A) Small businesses 
B) Health care organizations 
C) Educational institutions 
D) State highway patrol organizations 
E) Nuclear power plants

Exam 9: Six Sigma Quality

The dimension of design quality that concerns secondary characteristics is which of the following?

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Kaizen is a technique that emerged as a refinement of the philosophy of continuous improvement.

Which of the following is the cost of quality classification for costs such as scrap,rework or repair?

While small business organizations can seek to achieve the Baldrige National Quality Award health care organizations,like hospitals,can't.

The Grading Criteria of the Baldrige Award for total quality management includes which of the following?

One of the tools of a quality control department that is used in a TQM program is acceptance sampling.

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Which of the following tools uses a graphical representation of the production process to suggest potential sources of process variation?

A DMPO is essentially the same thing as a DMAIC.

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Which of the following is the cost of quality classification for costs such as defects that pass through the system,such as customer warranty replacements,loss of customer or goodwill,handling complaints and product repair?

The idea that statistical methods of quality control,including six-sigma,only reduce the likelihood of defects not prevent them is central to what alternative quality system?

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

One of the tools of a quality control department that is used in a TQM program is process sampling.

A typical manufacturing QC department has a variety of functions to perform including planning and budgeting for the QC program in a plant.

Kaizen is another term for what activity?

One SPC tool used in total quality management is the Pareto chart.

Which of the following are not eligible to be considered for the Baldrige Award?

Introduction to the Field

Operations and Supply Strategy

Project Management

Product and Service Design

Strategic Capacity Management

Process Analysis

Manufacturing Processes

Service Processes

Supply-Chain Strategy

Logistics and Facility Location

Lean Manufacturing

Operations Consulting Reengineering

Enterprise Resource Planning Systems

Demand Management and Forecasting

Aggregate Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Linear Programming Using the Excel Solver

Learning Curves

Job Design Work Measurement

Waiting Line Analysis

Process Capability and Spc

Simulation

Filters