Question 1

Design of experiments is a statistical methodology often used in six-sigma projects.It aims to accomplish which of the following?

Accepted Answer

A) Keep careful track of the occurrences of each possible defect 
B) Determine the cause and effect relationships between process variables and output 
C) Report defects to management on a Pareto chart 
D) Carefully change each individual process variable until the cause of a defect is found 
E) Eliminate defects by finding out who or what is causing them 
A) Keep careful track of the occurrences of each possible defect 
B) Determine the cause and effect relationships between process variables and output 
C) Report defects to management on a Pareto chart 
D) Carefully change each individual process variable until the cause of a defect is found 
E) Eliminate defects by finding out who or what is causing them B

Question 2

A typical manufacturing QC department has a variety of functions to perform including testing designs for their reliability in the lab and the field.

Accepted Answer

A) True 
 B)False  True

Question 3

"Quality at the source" refers to the degree to which a product or service design specifications are met.

Accepted Answer

A) True 
 B)False  False

Question 4

The Shingo system of quality control relies heavily on fail-safe procedures or devices called what?

Accepted Answer

The answer of The Shingo system of quality control relies...

Question 5

Which of the following are basic assumptions that justify an analysis of the costs of quality?

Accepted Answer

A) Failures are caused 
B) Prevention is more expensive 
C) Performance can be learned 
D) Rules of thumb don't always work 
E) Appraisal costs are less than prevention costs 
A) Failures are caused 
B) Prevention is more expensive 
C) Performance can be learned 
D) Rules of thumb don't always work 
E) Appraisal costs are less than prevention costs

Question 6

What is benchmarking and why do companies do it?

Accepted Answer

Firms pursue benchmarking opportunities

Question 7

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

Accepted Answer

A) Quality is free 
B) Leadership from senior management 
C) Customer focus 
D) Total involvement of the workforce 
E) Continuous improvement 
A) Quality is free 
B) Leadership from senior management 
C) Customer focus 
D) Total involvement of the workforce 
E) Continuous improvement

Question 8

Which of the following is a dimension of design quality?

Accepted Answer

A) Price 
B) Features 
C) Color 
D) Weight 
E) Quality at the source 
A) Price 
B) Features 
C) Color 
D) Weight 
E) Quality at the source

Question 9

One SPC tool used in total quality management is the run chart.

Accepted Answer

A) True 
 B)False

Question 10

In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S.'s annual award for total quality management.

Accepted Answer

A) True 
 B)False

Question 11

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 12

TQM is an acronym meaning "total quality measurement".

Accepted Answer

A) True 
 B)False

Question 13

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Accepted Answer

A) Response 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality 
A) Response 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality

Question 14

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

A) True 
 B)False

Question 15

Continuous improvement is a management philosophy that seeks continual improvement of machinery,materials,labor utilization and production methods through applications of suggestions and ideas of company teams.

Accepted Answer

A) True 
 B)False

Question 16

While business organizations can seek to achieve the Baldrige National Quality Award educational institutions,like universities,can't.

Accepted Answer

A) True 
 B)False

Question 17

Executive leaders and champions of six-sigma projects must be black-belt qualified.

Accepted Answer

A) True 
 B)False

Question 18

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving)those specifications.

Accepted Answer

A) True 
 B)False

Question 19

A quality guru named Philip Crosby defined quality as conformance to requirements.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

A) Flowcharts 
B) Run charts 
C) Control charts 
D) Pareto diagrams 
E) Shengo diagrams 
A) Flowcharts 
B) Run charts 
C) Control charts 
D) Pareto diagrams 
E) Shengo diagrams

Exam 9: Six Sigma Quality

Design of experiments is a statistical methodology often used in six-sigma projects.It aims to accomplish which of the following?

A typical manufacturing QC department has a variety of functions to perform including testing designs for their reliability in the lab and the field.

"Quality at the source" refers to the degree to which a product or service design specifications are met.

The Shingo system of quality control relies heavily on fail-safe procedures or devices called what?

Which of the following are basic assumptions that justify an analysis of the costs of quality?

What is benchmarking and why do companies do it?

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

Which of the following is a dimension of design quality?

One SPC tool used in total quality management is the run chart.

In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S.'s annual award for total quality management.

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

TQM is an acronym meaning "total quality measurement".

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Continuous improvement is a management philosophy that seeks continual improvement of machinery,materials,labor utilization and production methods through applications of suggestions and ideas of company teams.

While business organizations can seek to achieve the Baldrige National Quality Award educational institutions,like universities,can't.

Executive leaders and champions of six-sigma projects must be black-belt qualified.

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving)those specifications.

A quality guru named Philip Crosby defined quality as conformance to requirements.

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Introduction to the Field

Operations and Supply Strategy

Project Management

Product and Service Design

Strategic Capacity Management

Process Analysis

Manufacturing Processes

Service Processes

Supply-Chain Strategy

Logistics and Facility Location

Lean Manufacturing

Operations Consulting Reengineering

Enterprise Resource Planning Systems

Demand Management and Forecasting

Aggregate Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Linear Programming Using the Excel Solver

Learning Curves

Job Design Work Measurement

Waiting Line Analysis

Process Capability and Spc

Simulation

Filters