Question 1

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Accepted Answer

A)  legal 
B)  social 
C)  reuse 
D)  reverse engineering 
E)  reengineering 
A)  legal 
B)  social 
C)  reuse 
D)  reverse engineering 
E)  reengineering

Question 2

Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Accepted Answer

A)  cradle-to-grave assessment. 
B)  end-of-life programs. 
C)  life-cycle analysis. 
D)  three R's programs. 
E)  process mapping. 
A)  cradle-to-grave assessment. 
B)  end-of-life programs. 
C)  life-cycle analysis. 
D)  three R's programs. 
E)  process mapping.

Question 3

Global teams provide diversity while eliminating conflicts and miscommunication.

Accepted Answer

A) True 
 B)False

Question 4

The assessment of the environmental impact of a product or service throughout its useful life is called:

Accepted Answer

A)  flow diagramming. 
B)  service blueprinting. 
C)  quality function deployment. 
D)  process mapping. 
E)  life cycle analysis. 
A)  flow diagramming. 
B)  service blueprinting. 
C)  quality function deployment. 
D)  process mapping. 
E)  life cycle analysis.

Question 5

Commonality of components is beneficial for manufacturing but not for services.

Accepted Answer

A) True 
 B)False

Question 6

In the area of product and service design, the acronym CAD refers to:

Accepted Answer

A)  conceptually appropriate design. 
B)  computer-aided design. 
C)  commercial applications design. 
D)  competitive advantage design. 
E)  completely automated design. 
A)  conceptually appropriate design. 
B)  computer-aided design. 
C)  commercial applications design. 
D)  competitive advantage design. 
E)  completely automated design.

Question 7

Which one of the following is not a factor of successful product and service design?

Accepted Answer

A)  Be aware of what the competitors are doing. 
B)  Be aware of what customers want. 
C)  Know what government regulations are. 
D)  Use computerized design techniques. 
E)  Know what new technologies are available. 
A)  Be aware of what the competitors are doing. 
B)  Be aware of what customers want. 
C)  Know what government regulations are. 
D)  Use computerized design techniques. 
E)  Know what new technologies are available.

Question 8

Service design generally differs from product design in which of the following ways?

Accepted Answer

A)  Service design tends to focus on tangible factors. 
B)  There is less latitude in detecting and correcting errors prior to delivery. 
C)  There is a lesser requirement to be aware of competitors' offerings. 
D)  There is less visibility to customers. 
E)  There is no difference. 
A)  Service design tends to focus on tangible factors. 
B)  There is less latitude in detecting and correcting errors prior to delivery. 
C)  There is a lesser requirement to be aware of competitors' offerings. 
D)  There is less visibility to customers. 
E)  There is no difference.

Question 9

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

Accepted Answer

A) True 
 B)False

Question 10

A major benefit of computer-aided design (CAD) is the increased productivity of designers.

Accepted Answer

A) True 
 B)False

Question 11

Concurrent engineering is another term for sequential development.

Accepted Answer

A) True 
 B)False

Question 12

One possible disadvantage of modular design is that:

Accepted Answer

A)  replacement and repair are more difficult. 
B)  failure diagnosis is more complex. 
C)  the number of configurations of modules decreases. 
D)  individual parts lose their identities. 
E)  inventory problems arise. 
A)  replacement and repair are more difficult. 
B)  failure diagnosis is more complex. 
C)  the number of configurations of modules decreases. 
D)  individual parts lose their identities. 
E)  inventory problems arise.

Question 13

A service blueprint is quite similar to an architectural drawing.

Accepted Answer

A) True 
 B)False

Question 14

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

Accepted Answer

A)  Operations and Accounting 
B)  Marketing and Operations 
C)  Finance and Human Resources 
D)  Engineering and Accounting 
E)  Finance and Engineering 
A)  Operations and Accounting 
B)  Marketing and Operations 
C)  Finance and Human Resources 
D)  Engineering and Accounting 
E)  Finance and Engineering

Question 15

The term "degrees of newness" is associated with:

Accepted Answer

A)  average age of employees. 
B)  average length of time on the job. 
C)  total years of business experience. 
D)  degree of design change. 
E)  average age of the capital equipment. 
A)  average age of employees. 
B)  average length of time on the job. 
C)  total years of business experience. 
D)  degree of design change. 
E)  average age of the capital equipment.

Question 16

Service design often must take into account the degree of customer contact required.

Accepted Answer

A) True 
 B)False

Exam 4: Product and Service Design

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Making plans for how products that have reached the end of their useful lives will be dealt with is the primary subject of:

Global teams provide diversity while eliminating conflicts and miscommunication.

The assessment of the environmental impact of a product or service throughout its useful life is called:

Commonality of components is beneficial for manufacturing but not for services.

In the area of product and service design, the acronym CAD refers to:

Which one of the following is not a factor of successful product and service design?

Service design generally differs from product design in which of the following ways?

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

A major benefit of computer-aided design (CAD) is the increased productivity of designers.

Concurrent engineering is another term for sequential development.

One possible disadvantage of modular design is that:

A service blueprint is quite similar to an architectural drawing.

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

The term "degrees of newness" is associated with:

Service design often must take into account the degree of customer contact required.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Work Design and Measurement

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters