Question 1

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Accepted Answer

A) True 
 B)False  False

Question 2

Elements of the service process in which there is little to no contact with the customer are referred to as:

Accepted Answer

A)  robust. 
B)  delayed differentiators. 
C)  back-of-the-house. 
D)  user-friendly. 
E)  mission-consistent. 
A)  robust. 
B)  delayed differentiators. 
C)  back-of-the-house. 
D)  user-friendly. 
E)  mission-consistent. C

Question 3

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

Accepted Answer

A) True 
 B)False  False

Question 4

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Accepted Answer

A)  basic research. 
B)  applied research. 
C)  development. 
D)  redesign. 
E)  commercial research. 
A)  basic research. 
B)  applied research. 
C)  development. 
D)  redesign. 
E)  commercial research.

Question 5

Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.

Accepted Answer

A) True 
 B)False

Question 6

The demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.

Accepted Answer

A) True 
 B)False

Question 7

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.

Accepted Answer

A) True 
 B)False

Question 8

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Accepted Answer

A) True 
 B)False

Question 9

Design for production takes into account the capabilities of the organization to produce or deliver a given product or service.

Accepted Answer

A) True 
 B)False

Question 10

Designing for recycling helps facilitate:

Accepted Answer

A)  reduced legal liability. 
B)  compliance with regulatory environments. 
C)  increased product reliability. 
D)  reduced standardization costs. 
E)  better customer service. 
A)  reduced legal liability. 
B)  compliance with regulatory environments. 
C)  increased product reliability. 
D)  reduced standardization costs. 
E)  better customer service.

Question 11

A formal way to document customer requirements is:

Accepted Answer

A)  consumer surveys. 
B)  quality function deployment. 
C)  focus groups. 
D)  the Delphi technique. 
E)  a sales/marketing matrix. 
A)  consumer surveys. 
B)  quality function deployment. 
C)  focus groups. 
D)  the Delphi technique. 
E)  a sales/marketing matrix.

Question 12

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Accepted Answer

A) True 
 B)False

Question 13

Reliability can be improved by the use of backup components.

Accepted Answer

A) True 
 B)False

Question 14

Product failures can be easier to remedy with modular design.

Accepted Answer

A) True 
 B)False

Question 15

One of the main advantages of standardization is that it increases the potential variety of products.

Accepted Answer

A) True 
 B)False

Question 16

Basic research is done with the expectation that discoveries will have near-term commercial application.

Accepted Answer

A) True 
 B)False

Question 17

One approach to extending a product's life cycle is to promote alternate uses of the product.

Accepted Answer

A) True 
 B)False

Question 18

Consumers tend to resist purchasing products that contain recycled materials.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following questions is least appropriate during value analysis?

Accepted Answer

A)  How can we reduce the cost of parts? 
B)  How can we improve the performance of the product? 
C)  How can we incorporate more cultural values in the design of our global system? 
D)  Can we find a way to use less energy in the production of our product? 
E)  Could a given component in our product be simplified or combined with another? 
A)  How can we reduce the cost of parts? 
B)  How can we improve the performance of the product? 
C)  How can we incorporate more cultural values in the design of our global system? 
D)  Can we find a way to use less energy in the production of our product? 
E)  Could a given component in our product be simplified or combined with another?

Question 20

Remanufacturing refers to removing some of the components of old products and reusing them in new products.

Accepted Answer

A) True 
 B)False

Exam 4: Product and Service Design

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Elements of the service process in which there is little to no contact with the customer are referred to as:

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation.

The demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.

Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Design for production takes into account the capabilities of the organization to produce or deliver a given product or service.

Designing for recycling helps facilitate:

A formal way to document customer requirements is:

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Reliability can be improved by the use of backup components.

Product failures can be easier to remedy with modular design.

One of the main advantages of standardization is that it increases the potential variety of products.

Basic research is done with the expectation that discoveries will have near-term commercial application.

One approach to extending a product's life cycle is to promote alternate uses of the product.

Consumers tend to resist purchasing products that contain recycled materials.

Which of the following questions is least appropriate during value analysis?

Remanufacturing refers to removing some of the components of old products and reusing them in new products.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Work Design and Measurement

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters