Question 1

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

Accepted Answer

A) True 
 B)False

Question 2

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Accepted Answer

A) True 
 B)False

Question 3

One of these is not a characteristic of a well-designed service system:

Accepted Answer

A)  user friendly 
B)  robust 
C)  distributed computer networks 
D)  cost effective 
E)  easy to sustain 
A)  user friendly 
B)  robust 
C)  distributed computer networks 
D)  cost effective 
E)  easy to sustain

Question 4

Product liability means that a manufacturer is liable for any injuries or damages caused by a faulty product because of poor workmanship or design.

Accepted Answer

A) True 
 B)False

Question 5

Reliability can be defined in terms of a particular point in time or in terms of length of service.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not true about remanufacturing?

Accepted Answer

A)  Remanufactured products can be sold at lower cost. 
B)  The process requires mostly unskilled and semiskilled workers. 
C)  There is less depletion of natural resources. 
D)  It produces high-quality products easily. 
E)  Remanufacturing is mainly carried out by small and mid-sized companies. 
A)  Remanufactured products can be sold at lower cost. 
B)  The process requires mostly unskilled and semiskilled workers. 
C)  There is less depletion of natural resources. 
D)  It produces high-quality products easily. 
E)  Remanufacturing is mainly carried out by small and mid-sized companies.

Question 7

Which of the following is an example of a postponement tactic?

Accepted Answer

A)  mass customization 
B)  standardization 
C)  process mapping 
D)  delayed differentiation 
E)  service blueprinting 
A)  mass customization 
B)  standardization 
C)  process mapping 
D)  delayed differentiation 
E)  service blueprinting

Question 8

Which of the following is least likely to result in product innovations that have near-term commercial application?

Accepted Answer

A)  process blueprinting 
B)  development 
C)  applied research 
D)  quality function deployment 
E)  basic research 
A)  process blueprinting 
B)  development 
C)  applied research 
D)  quality function deployment 
E)  basic research

Question 9

One way to increase reliability is to:

Accepted Answer

A)  eliminate backup components. 
B)  improve preventive maintenance procedures. 
C)  increase mean repair time. 
D)  increase the number of independent components. 
E)  use a global supply chain. 
A)  eliminate backup components. 
B)  improve preventive maintenance procedures. 
C)  increase mean repair time. 
D)  increase the number of independent components. 
E)  use a global supply chain.

Question 10

Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.

Accepted Answer

A) True 
 B)False

Question 11

Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

Accepted Answer

A) True 
 B)False

Question 12

Reliability refers to the ability of a product to perform its intended function under normal conditions.

Accepted Answer

A) True 
 B)False

Question 13

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

Accepted Answer

A) True 
 B)False

Question 14

One way to increase reliability is to:

Accepted Answer

A)  improve component design. 
B)  increase the number of service stations. 
C)  increase mean repair time. 
D)  increase the number of dependent components. 
E)  reduce production capacity. 
A)  improve component design. 
B)  increase the number of service stations. 
C)  increase mean repair time. 
D)  increase the number of dependent components. 
E)  reduce production capacity.

Question 15

The structural approach for integrating customer requirements into every aspect of product development is known as:

Accepted Answer

A)  total quality management. 
B)  customer satisfaction. 
C)  quality function deployment. 
D)  customer integration. 
E)  a product development team. 
A)  total quality management. 
B)  customer satisfaction. 
C)  quality function deployment. 
D)  customer integration. 
E)  a product development team.

Question 16

Delayed differentiation and modular design are tactics for mass customization.

Accepted Answer

A) True 
 B)False

Question 17

The term failure as applied to reliability means that a part or item does not function at all.

Accepted Answer

A) True 
 B)False

Question 18

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Accepted Answer

A)  robust design. 
B)  creeping featurism. 
C)  sustainable design. 
D)  quality function deployment. 
E)  component commonality. 
A)  robust design. 
B)  creeping featurism. 
C)  sustainable design. 
D)  quality function deployment. 
E)  component commonality.

Question 19

Reducing consumer choices makes service more efficient.

Accepted Answer

A) True 
 B)False

Question 20

A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Accepted Answer

A) True 
 B)False

Exam 4: Product and Service Design

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

One of these is not a characteristic of a well-designed service system:

Product liability means that a manufacturer is liable for any injuries or damages caused by a faulty product because of poor workmanship or design.

Reliability can be defined in terms of a particular point in time or in terms of length of service.

Which of the following is not true about remanufacturing?

Which of the following is an example of a postponement tactic?

Which of the following is least likely to result in product innovations that have near-term commercial application?

One way to increase reliability is to:

Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.

Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

Reliability refers to the ability of a product to perform its intended function under normal conditions.

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

One way to increase reliability is to:

The structural approach for integrating customer requirements into every aspect of product development is known as:

Delayed differentiation and modular design are tactics for mass customization.

The term failure as applied to reliability means that a part or item does not function at all.

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:

Reducing consumer choices makes service more efficient.

A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Work Design and Measurement

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters