Question 1

Which of the following statements about CAD is not true?

Accepted Answer

A)  It increases the productivity of designers. 
B)  It uses computer graphics. 
C)  It requires a good database. 
D)  Some systems permit engineering or cost analysis of proposed designs. 
E)  It is used successfully by all manufacturing companies. 
A)  It increases the productivity of designers. 
B)  It uses computer graphics. 
C)  It requires a good database. 
D)  Some systems permit engineering or cost analysis of proposed designs. 
E)  It is used successfully by all manufacturing companies.

Question 2

Excitement characteristics are categories in the _________ model.

Accepted Answer

A)  bipolar 
B)  Kano 
C)  Pareto 
D)  quality 
E)  service matrix 
A)  bipolar 
B)  Kano 
C)  Pareto 
D)  quality 
E)  service matrix

Question 3

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not a reason for redesigning a product or service?

Accepted Answer

A)  to reduce labor or material cost 
B)  to increase the level of employee satisfaction 
C)  to increase the level of customer satisfaction 
D)  to attract and increase customer demand 
E)  to increase quality 
A)  to reduce labor or material cost 
B)  to increase the level of employee satisfaction 
C)  to increase the level of customer satisfaction 
D)  to attract and increase customer demand 
E)  to increase quality

Question 5

The quality function deployment matrices are often referred to as the "house of quality" because, when completed, they "house" all of the customer's quality requirements.

Accepted Answer

A) True 
 B)False

Question 6

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Accepted Answer

A)  design by imitation. 
B)  product analysis. 
C)  reverse engineering. 
D)  benchmarking. 
E)  disassembly. 
A)  design by imitation. 
B)  product analysis. 
C)  reverse engineering. 
D)  benchmarking. 
E)  disassembly.

Question 7

Which of the following is not one of the 3 Rs?

Accepted Answer

A)  reuse 
B)  reduce 
C)  reposition 
D)  recycle 
A)  reuse 
B)  reduce 
C)  reposition 
D)  recycle

Question 8

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Accepted Answer

A) True 
 B)False

Question 9

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not one of the phases of product design and development?

Accepted Answer

A)  Specify product specifications. 
B)  Conduct market test. 
C)  Specify process specifications. 
D)  Conduct design review. 
E)  Perform applied research. 
A)  Specify product specifications. 
B)  Conduct market test. 
C)  Specify process specifications. 
D)  Conduct design review. 
E)  Perform applied research.

Question 11

A software company is weighing whether to release a new version of its software. The company can go ahead and release the version now and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. This is an example of:

Accepted Answer

A)  life cycle analysis. 
B)  value analysis. 
C)  vaporware. 
D)  concurrent engineering. 
E)  design for production. 
A)  life cycle analysis. 
B)  value analysis. 
C)  vaporware. 
D)  concurrent engineering. 
E)  design for production.

Question 12

Applied research has the objective of achieving commercial applications for new ideas.

Accepted Answer

A) True 
 B)False

Question 13

One step that is not part of service blueprinting is:

Accepted Answer

A)  Eliminate boundaries for the service and decide on the level of interaction needed. 
B)  Identify and determine the sequence of customer and service actions and interactions. 
C)  Develop time estimates for each phase of the process. 
D)  Understand the time variability involved. 
E)  Identify potential failure points and develop a plan to minimize them. 
A)  Eliminate boundaries for the service and decide on the level of interaction needed. 
B)  Identify and determine the sequence of customer and service actions and interactions. 
C)  Develop time estimates for each phase of the process. 
D)  Understand the time variability involved. 
E)  Identify potential failure points and develop a plan to minimize them.

Question 14

A disadvantage of global teams for product design is that:

Accepted Answer

A)  customers may have different needs in different countries. 
B)  the product designed may have increased marketability and utility. 
C)  the diversity of an international team may be a detriment. 
D)  ease of face-to-face meetings is absent since members are located everywhere. 
E)  technology allows constant contact with team members. 
A)  customers may have different needs in different countries. 
B)  the product designed may have increased marketability and utility. 
C)  the diversity of an international team may be a detriment. 
D)  ease of face-to-face meetings is absent since members are located everywhere. 
E)  technology allows constant contact with team members.

Question 15

Products or services with a high degree of similarity of features and components are called:

Accepted Answer

A)  generic. 
B)  copy-cat. 
C)  rip-offs. 
D)  product families. 
E)  product/service matrix. 
A)  generic. 
B)  copy-cat. 
C)  rip-offs. 
D)  product families. 
E)  product/service matrix.

Question 16

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

Accepted Answer

A) True 
 B)False

Question 17

The term "standardization" is closely associated with:

Accepted Answer

A)  customization. 
B)  high cost. 
C)  longer lead times. 
D)  variety. 
E)  interchangeability. 
A)  customization. 
B)  high cost. 
C)  longer lead times. 
D)  variety. 
E)  interchangeability.

Question 18

Most of the time what is called product or service design is actually a redesign of an existing product or service.

Accepted Answer

A) True 
 B)False

Question 19

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not an advantage of standardization?

Accepted Answer

A)  The opportunity to freeze design at a very early stage. 
B)  Fewer parts to deal with in inventory. 
C)  Reduced training cost and time. 
D)  Purchasing is more routine. 
E)  Inventory management is less complex. 
A)  The opportunity to freeze design at a very early stage. 
B)  Fewer parts to deal with in inventory. 
C)  Reduced training cost and time. 
D)  Purchasing is more routine. 
E)  Inventory management is less complex.

Exam 4: Product and Service Design

Which of the following statements about CAD is not true?

Excitement characteristics are categories in the _________ model.

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

Which of the following is not a reason for redesigning a product or service?

The quality function deployment matrices are often referred to as the "house of quality" because, when completed, they "house" all of the customer's quality requirements.

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Which of the following is not one of the 3 Rs?

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Quality function deployment is a structured approach that guarantees that the highest-quality product or service will be designed.

Which of the following is not one of the phases of product design and development?

A software company is weighing whether to release a new version of its software. The company can go ahead and release the version now and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. This is an example of:

Applied research has the objective of achieving commercial applications for new ideas.

One step that is not part of service blueprinting is:

A disadvantage of global teams for product design is that:

Products or services with a high degree of similarity of features and components are called:

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

The term "standardization" is closely associated with:

Most of the time what is called product or service design is actually a redesign of an existing product or service.

A house of quality is achieved when no department in a single location has more than 15 percent rejects.

Which of the following is not an advantage of standardization?

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Work Design and Measurement

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters