Question 1

Which of the following is not a reason for poor performance of our organization in the marketplace?

Accepted Answer

A)  placing too much emphasis on product/service design and too little on process design 
B)  failing to take into account customer wants and needs 
C)  putting too much emphasis on short-term financial performance 
D)  taking advantage of strengths/opportunities, and recognizing competitive threats 
E)  failing to monitor the external environment 
A)  placing too much emphasis on product/service design and too little on process design 
B)  failing to take into account customer wants and needs 
C)  putting too much emphasis on short-term financial performance 
D)  taking advantage of strengths/opportunities, and recognizing competitive threats 
E)  failing to monitor the external environment D

Question 2

Which of the following is not among the chief reasons organizations fail?

Accepted Answer

A)  overemphasis on short-term financial performance 
B)  emphasizing labor productivity in labor-intensive environments 
C)  poor internal communications 
D)  not investing in capital and human resources 
E)  overemphasis on product (or service) design 
A)  overemphasis on short-term financial performance 
B)  emphasizing labor productivity in labor-intensive environments 
C)  poor internal communications 
D)  not investing in capital and human resources 
E)  overemphasis on product (or service) design B

Question 3

Which of the following is not a factor that affects productivity?

Accepted Answer

A)  computer viruses 
B)  design of the workspace 
C)  use of the Internet 
D)  standardizing processes 
E)  product price 
A)  computer viruses 
B)  design of the workspace 
C)  use of the Internet 
D)  standardizing processes 
E)  product price E

Question 4

Which of the following is not typically considered a cure for poor competitiveness?

Accepted Answer

A)  Remove communications barriers within organizations. 
B)  Minimize attention to the operations function. 
C)  Put less emphasis on short-term financial results. 
D)  Recognize labor as a valuable asset and act to develop it. 
E)  Improve quality. 
A)  Remove communications barriers within organizations. 
B)  Minimize attention to the operations function. 
C)  Put less emphasis on short-term financial results. 
D)  Recognize labor as a valuable asset and act to develop it. 
E)  Improve quality.

Question 5

For an organization to grow its market share, it must:

Accepted Answer

A)  advertise using multimedia. 
B)  reduce prices. 
C)  exceed minimum standards of acceptability for its products or services. 
D)  establish an Internet Web site. 
E)  broaden its mission statement. 
A)  advertise using multimedia. 
B)  reduce prices. 
C)  exceed minimum standards of acceptability for its products or services. 
D)  establish an Internet Web site. 
E)  broaden its mission statement.

Question 6

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Accepted Answer

A)  88.2. 
B)  79.8. 
C)  82.8. 
D)  78.9. 
E)  4.2. 
A)  88.2. 
B)  79.8. 
C)  82.8. 
D)  78.9. 
E)  4.2.

Question 7

Productivity is defined as the ratio of output to input.

Accepted Answer

A) True 
 B)False

Question 8

An organization's mission statement serves as the basis for:

Accepted Answer

A)  environmental scanning. 
B)  core competencies. 
C)  operating procedures. 
D)  distinctiveness. 
E)  organizational goals. 
A)  environmental scanning. 
B)  core competencies. 
C)  operating procedures. 
D)  distinctiveness. 
E)  organizational goals.

Question 9

Which of the following is true?

Accepted Answer

A)  Corporate strategy is shaped by functional strategies. 
B)  Corporate mission is shaped by corporate strategy. 
C)  Functional strategies are shaped by corporate strategy. 
D)  External conditions are shaped by corporate mission. 
E)  Corporate mission is shaped by functional strategies. 
A)  Corporate strategy is shaped by functional strategies. 
B)  Corporate mission is shaped by corporate strategy. 
C)  Functional strategies are shaped by corporate strategy. 
D)  External conditions are shaped by corporate mission. 
E)  Corporate mission is shaped by functional strategies.

Question 10

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

Accepted Answer

A) True 
 B)False

Question 11

The fundamental purpose for the existence of any organization is described by its:

Accepted Answer

A)  policies. 
B)  procedures. 
C)  corporate charter. 
D)  mission statement. 
E)  bylaws. 
A)  policies. 
B)  procedures. 
C)  corporate charter. 
D)  mission statement. 
E)  bylaws.

Question 12

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Accepted Answer

A) True 
 B)False

Question 13

Value added can be calculated by:

Accepted Answer

A)  average productivity gains over time. 
B)  inputs divided by the outputs. 
C)  outputs divided by the inputs. 
D)  input plus output divided by two. 
E)  outputs minus inputs. 
A)  average productivity gains over time. 
B)  inputs divided by the outputs. 
C)  outputs divided by the inputs. 
D)  input plus output divided by two. 
E)  outputs minus inputs.

Question 14

Productivity is directly related to the ability of an organization to compete.

Accepted Answer

A) True 
 B)False

Question 15

Services often don't fit simple yield measurements.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following factors would tend to reduce productivity?

Accepted Answer

A)  improvements in workplace safety 
B)  reductions in labor turnover 
C)  more inexperienced workers 
D)  reductions in the scrap rate 
E)  less variety in the product mix 
A)  improvements in workplace safety 
B)  reductions in labor turnover 
C)  more inexperienced workers 
D)  reductions in the scrap rate 
E)  less variety in the product mix

Question 17

An organization that is twice as productive as its competitor will be twice as profitable.

Accepted Answer

A) True 
 B)False

Question 18

Competitiveness doesn't include:

Accepted Answer

A)  productivity. 
B)  effectiveness. 
C)  profitability. 
D)  operations strategy. 
E)  operations management. 
A)  productivity. 
B)  effectiveness. 
C)  profitability. 
D)  operations strategy. 
E)  operations management.

Question 19

A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.

Accepted Answer

A)  variation 
B)  streamlined flow 
C)  quality 
D)  capacity 
E)  productivity 
A)  variation 
B)  streamlined flow 
C)  quality 
D)  capacity 
E)  productivity

Question 20

Standardization has the advantage of reducing variability.

Accepted Answer

A) True 
 B)False

Exam 2: Competitiveness, Strategy, and Productivity

Which of the following is not a reason for poor performance of our organization in the marketplace?

Which of the following is not among the chief reasons organizations fail?

Which of the following is not a factor that affects productivity?

Which of the following is not typically considered a cure for poor competitiveness?

For an organization to grow its market share, it must:

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Productivity is defined as the ratio of output to input.

An organization's mission statement serves as the basis for:

Which of the following is true?

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

The fundamental purpose for the existence of any organization is described by its:

Wage and salary increases that are not accompanied by productivity increases tend to exert inflationary pressures on a nation's economy.

Value added can be calculated by:

Productivity is directly related to the ability of an organization to compete.

Services often don't fit simple yield measurements.

Which of the following factors would tend to reduce productivity?

An organization that is twice as productive as its competitor will be twice as profitable.

Competitiveness doesn't include:

A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.

Standardization has the advantage of reducing variability.

Introduction to Operations Management

Forecasting

Product and Service Design

Extension: Reliability

Strategic Capacity Planning for Products and Services

Extension: Decision Theory

Process Selection and Facility Layout

Work Design and Measurement

Extension: Learning Curves

Location Planning and Analysis

Extension: The Transportation Model

Management of Quality

Quality Control

Extension: Acceptance Sampling

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Extension: Maintenance

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters