Exam 2: Competitiveness, Strategy, and Productivity

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In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor productivity of this operation?

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Outsourcing tends to improve quality but at the cost of lowered productivity.

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Strategy includes both organizational and functional strategies.

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Scheduling personnel is an example of an operations management:

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Competitiveness relates to the profitability of an organization in the marketplace.

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The external elements of SWOT analysis are:

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Environmental scanning is a search for events or trends that present either threats or opportunities to the organization.

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Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

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Where a firm locates would typically not affect that firm's:

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National productivity is determined by averaging the productivity measures of various companies or industries.

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The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

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Which of the following is least likely to affect the cost an organization incurs in producing its products or services?

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