Exam 7: Managing Workplace Stress

Erin has just returned from a class where participants learned to gain more control over their reactions to stressors by modifying their thought processes.Erin most likely was learning ________ techniques.

Jane has learned to control several of her internal body processes.She is most likely practicing ___________.

Pat believes there has been a violation of the "psychological contract" she had with her employer.This violation most likely also represents a breakdown in P-E fit.

Cognitive outcomes associated with stress include all of the following except ___________.

Social support has been shown to reduce stress among highly trained professionals but has been found to have limited utility for unskilled workers.

When stress evokes a positive or uplifting outcome,it is referred to as ___________.

Work overload may be of three types: qualitative,quantitative and universal.

Both Type A and Type B personalities may have considerable drive,want to accomplish things,and work hard.

Joe feels confident in his abilities and job performance.He is likely to perceive potential stressors as challenges and opportunities,rather than threats and problems.He can be described as having _________.

Three key factors determine whether an experience is likely to result in stress.

Among the individual outcomes of stress,those classified as ___________ are typically the most dysfunctional.

A person with high self-efficacy is more likely to perceive potential stressors as challenges and opportunities,rather than threats and problems.

Social support systems in an organization are by definition formal in structure.

Describe four common sources of group and organization stressors.

Burnout is a psychological process.

Psychologically,successful ________ results in enhanced feelings of well-being,peacefulness and calm,a clear sense of being in control,and a reduction in tension and anxiety.

What are the organizational consequences of stress?

When stress evokes a positive or uplifting outcome,it is referred to as euphoria.

Kobasa proposes that individuals who experience high rates of change without consequently suffering health problems might differ in terms of personality from those who do.She refers to the personality characteristic as hardiness.

As organizations attempt to increase productivity,while decreasing work-force size,___________ is likely to increase.