Question 1

Which of the following statements about criticism is NOT true?

Accepted Answer

A) It is generally effective in getting people to change their behavior. 
B) It is a judgment of whether the person is right or wrong. 
C) Placing blame, embarrassment, and focusing on the person are types of criticism. 
D) The more criticism that employees receive the more defensive they become. 
A) It is generally effective in getting people to change their behavior. 
B) It is a judgment of whether the person is right or wrong. 
C) Placing blame, embarrassment, and focusing on the person are types of criticism. 
D) The more criticism that employees receive the more defensive they become.

Question 2

The collaborating conflict style is appropriate when you are dealing with an important issue that requires an optimal solution,and compromise would result in suboptimizing.

Accepted Answer

A) True 
 B)False

Question 3

Do you agree with the statement,"Don't criticize"? Do managers tend to give criticism or coaching feedback? How can managers improve?

Accepted Answer

It's important to differentiate between

Question 4

"My manager must really care about me and appreciate my work,so I'll try harder" describes the attitude of employees with overly critical managers.

Accepted Answer

A) True 
 B)False

Question 5

What is the difference between a mediator and an arbitrator?

Accepted Answer

A mediator can only advise and

Question 6

The process of having the receiver restate the message in his or her own words is ____.

Accepted Answer

A) paraphrasing 
B) feedback 
C) confirmation 
D) verification 
A) paraphrasing 
B) feedback 
C) confirmation 
D) verification

Question 7

The major difference between criticism and coaching feedback is that criticism is judgmental and makes people feel like losers.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a disadvantage of the forcing conflict style?

Accepted Answer

A) Giving in may be counterproductive. 
B) Conflicts do not get resolved. 
C) Overuse leads to hostility and resentment. 
D) Counterproductive results. 
A) Giving in may be counterproductive. 
B) Conflicts do not get resolved. 
C) Overuse leads to hostility and resentment. 
D) Counterproductive results.

Question 9

The BCF model describes a conflict in terms of:

Accepted Answer

A) behavior, character, and feelings. 
B) beliefs, communication, and facts. 
C) behavior, consequences, and feelings. 
D) behavior, communication, and feelings. 
A) behavior, character, and feelings. 
B) beliefs, communication, and facts. 
C) behavior, consequences, and feelings. 
D) behavior, communication, and feelings.

Question 10

Paraphrasing is the process of verifying messages and determining if objectives are being met.

Accepted Answer

A) True 
 B)False

Question 11

Criticism is the process of pointing out mistakes,which places blame and is embarrassing.

Accepted Answer

A) True 
 B)False

Question 12

Feedback is the process of restating a message in one's own words.

Accepted Answer

A) True 
 B)False

Question 13

Mentoring is more involved and personal than coaching.

Accepted Answer

A) True 
 B)False

Question 14

The accommodating conflict style is appropriate to use when the conflict is trivial.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a component of analyzing?

Accepted Answer

A) Thinking. 
B) Watching nonverbal cues. 
C) Taking notes. 
D) Avoiding distractions. 
A) Thinking. 
B) Watching nonverbal cues. 
C) Taking notes. 
D) Avoiding distractions.

Question 16

The avoiding conflict style creates a ____ situation because the conflict is not resolved.

Accepted Answer

A) win-lose 
B) lose-lose 
C) win-win 
D) you win some, I win some 
A) win-lose 
B) lose-lose 
C) win-win 
D) you win some, I win some

Question 17

Recall a present or past manager.Which of the ten coaching guidelines does or did the manager use most frequently and least frequently?

Accepted Answer

Recalling a past manager, I remember tha

Question 18

Women and minorities are less likely to have mentors,so should they get mentors? Will you seek out career mentors?

Accepted Answer

Yes, women and minorities should definit

Question 19

Coaching.
Your employee,Chris,is an auto technician.All employees at the garage know that they are supposed to put a paper mat on the floor of each car so that the carpets don't get dirty.When you got into a car Chris repaired,the car did not have a mat and there was grease on the carpet.
Write the first step in the coaching model,followed by what you would say to Chris.Write steps 2 to 4,followed by what you would say for each step.

Accepted Answer

Step 1.Describe current performance.
Chr

Question 20

Which of the following is NOT a step in the message-receiving process?

Accepted Answer

A) Listening. 
B) Analyzing. 
C) Checking understanding. 
D) Encoding. 
A) Listening. 
B) Analyzing. 
C) Checking understanding. 
D) Encoding.

Which of the following statements about criticism is NOT true?

The collaborating conflict style is appropriate when you are dealing with an important issue that requires an optimal solution,and compromise would result in suboptimizing.

Do you agree with the statement,"Don't criticize"? Do managers tend to give criticism or coaching feedback? How can managers improve?

"My manager must really care about me and appreciate my work,so I'll try harder" describes the attitude of employees with overly critical managers.

What is the difference between a mediator and an arbitrator?

The process of having the receiver restate the message in his or her own words is ____.

The major difference between criticism and coaching feedback is that criticism is judgmental and makes people feel like losers.

Which of the following is a disadvantage of the forcing conflict style?

The BCF model describes a conflict in terms of:

Paraphrasing is the process of verifying messages and determining if objectives are being met.

Criticism is the process of pointing out mistakes,which places blame and is embarrassing.

Feedback is the process of restating a message in one's own words.

Mentoring is more involved and personal than coaching.

The accommodating conflict style is appropriate to use when the conflict is trivial.

Which of the following is a component of analyzing?

The avoiding conflict style creates a ____ situation because the conflict is not resolved.

Recall a present or past manager.Which of the ten coaching guidelines does or did the manager use most frequently and least frequently?

Women and minorities are less likely to have mentors,so should they get mentors? Will you seek out career mentors?

Which of the following is NOT a step in the message-receiving process?

Who Is a Leader and What Skills Do Leaders Need?

Leadership Traits and Ethics

Leadership Behavior and Motivation

Contingency Leadership Theories

Influencing: Power, Politics, Networking, and Negotiation

Leader-Member Exchange and Followership

Team Leadership and Self-Managed Teams

Charismatic and Transformational Leadership

Leadership of Culture, Ethics, and Diversity

Strategic Leadership and Change Management

Crisis Leadership and the Learning Organization

Filters

Exam 6: Communication, Coaching, and Conflict Skills

Which of the following statements about criticism is NOT true?

The collaborating conflict style is appropriate when you are dealing with an important issue that requires an optimal solution,and compromise would result in suboptimizing.

Do you agree with the statement,"Don't criticize"? Do managers tend to give criticism or coaching feedback? How can managers improve?

"My manager must really care about me and appreciate my work,so I'll try harder" describes the attitude of employees with overly critical managers.

What is the difference between a mediator and an arbitrator?

The process of having the receiver restate the message in his or her own words is ____.

The major difference between criticism and coaching feedback is that criticism is judgmental and makes people feel like losers.

Which of the following is a disadvantage of the forcing conflict style?

The BCF model describes a conflict in terms of:

Paraphrasing is the process of verifying messages and determining if objectives are being met.

Criticism is the process of pointing out mistakes,which places blame and is embarrassing.

Feedback is the process of restating a message in one's own words.

Mentoring is more involved and personal than coaching.

The accommodating conflict style is appropriate to use when the conflict is trivial.

Which of the following is a component of analyzing?

The avoiding conflict style creates a ____ situation because the conflict is not resolved.

Recall a present or past manager.Which of the ten coaching guidelines does or did the manager use most frequently and least frequently?

Women and minorities are less likely to have mentors,so should they get mentors? Will you seek out career mentors?

Which of the following is NOT a step in the message-receiving process?

Who Is a Leader and What Skills Do Leaders Need?

Leadership Traits and Ethics

Leadership Behavior and Motivation

Contingency Leadership Theories

Influencing: Power, Politics, Networking, and Negotiation

Leader-Member Exchange and Followership

Team Leadership and Self-Managed Teams

Charismatic and Transformational Leadership

Leadership of Culture, Ethics, and Diversity

Strategic Leadership and Change Management

Crisis Leadership and the Learning Organization

Filters