Exam 6: Communication, Coaching, and Conflict Skills

Inferential feedback is preferred because it tends to be positive.

An arbitrator is a neutral third party makes a binding decision to resolve a conflict.

The _______ is the unwritten implicit expectations of each party in a relationship.

When dealing with an ability performance issue,it is necessary to get employees to verbally commit to the change if they seem willing to make it.

Select two or three of the tips that you can use to improve your written communication.Explain how using the tip will improve your writing.

What is 360-degree feedback,and are many organizations using it?

Use the BCF model to describe a conflict you face or have faced on the job.

Make sure you don't forget to use the spell check this time before you pass it in. Identify if this is criticism or coaching feedback. If criticism,write a coaching feedback statement to replace it.If coaching feedback,tell why it might be effective.

In the message-receiving process,while the person is talking,it is important to listen and evaluate what is said at the same time.

Discuss the relationship between the performance formula and the coaching model.

Recall a specific task that your manager assigned to you.Identify which steps the manager did and did not use in the oral message-sending process.

You write well and want to be formally involved in sharing information throughout the organization. For this communication situation,which is the appropriate channel for transmitting the message? 

The negotiating conflict style is appropriate to use when:

There aren't many customers in the store,so you ask Tony,a part-time employee,to leave work early. Tony tells you he wants to stay because he needs the money. Which is the appropriate conflict management style for this conflict situation? 

Select a present or past manager.Which conflict management style did that manager use most often? Explain by giving a typical example.Which one of the five conflict management styles do you tend to use most often.

The accommodating conflict style is appropriate when:

You are a sales manager. Jose,one of your competent salespeople,is trying to close a big sale. The two of you are discussing the next sales call he will make. You disagree on the strategy to use to close the sale. Which is the appropriate conflict management style for this conflict situation? 

Which of the following would be an example of inferential descriptive feedback?

Which of the following is NOT one of the guidelines you should use when getting feedback on messages?