Exam 6: Communication, Coaching, and Conflict Skills

How did you score on Self-Assessment 1,"Listening Skills"? State your plan for improving your listening skills.

An effective example of asking the listener to paraphrase is "Now tell me what you are going to do,so I can be sure that I explained myself clearly".

A(n)____ is a neutral third party whom makes a binding decision to resolve a conflict.

In the performance formula,John and his team are not performing as well as other teams.Based on your assessment of the situation,you believe that John and his team have the ability to perform well and seem to be motivated to do the work,what should you do next?

____ is the process of verifying messages and determining if objectives are being met.

To improve your written communication skills,which of the following are important tips?

____ exists when disagreement and opposition support the achievement of organizational objectives.

Would you like me to tell you how you can minimize this problem in the future?  Identify if this is criticism or coaching feedback. If criticism,write a coaching feedback statement to replace it. If coaching feedback,tell why it might be effective.

Which personality traits are associated with being closed to feedback?

The first step in the oral message-sending process is:

Initiating Conflict Resolution. You have been bringing in snack food and drinks and putting them in the refrigerator at work.Your coworker,Chris,has been taking them without asking.You don't think it's fair for Chris to take your food and drinks. Write the first step in the initiating conflict resolution model,followed by what you plan to say to Chris as your BCF statement.Be sure to label the B,C,and F parts of the statement.Then,list steps 2 to 4 without any statement following the steps.

In a loud,angry voice: "What are you doing?"  Identify if this is criticism or coaching feedback. If criticism,write a coaching feedback statement to replace it.If coaching feedback,tell why it might be effective.

In written communication,one important tip is set an objective for your communication before you begin writing.

The first step of the initiating conflict resolution model is to plan a BCF statement that maintains ownership of the problem.

The ____ conflict style user attempts to resolve the conflict by using aggressive behavior to get his or her way.

____ is the process of thinking about,decoding,and evaluating the message.

You're late and on your way to an important meeting. As you leave,at the other end of the work area you see one of your employees goofing off instead of working. Which is the appropriate conflict management style for this conflict situation? 

____ is the process of giving the speaker your undivided attention.

The avoiding conflict style is assertive and uncooperative.

Situational Communication. You are an expert professor in your field.When going over the answers to the exam,a few students disagree with the recommended answer you gave.You check the answer and know that it is correct.The students get average grades and do not have a good explanation for your answer being wrong.As a situational communicator,you should do what? You need to determine the following:             Variables:             Communication Style:             Behavior:             Action Taken: For the Variables line,write the numbers 1 to 4.To the right of the four numbers, write the four variables.To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style,Behavior,and Action Taken lines with the appropriate answers.