Exam 6: Communication, Coaching, and Conflict Skills

You want workers to save electricity by shutting off the lights in the break room when no one is in there. For this communication situation,which is the appropriate channel for transmitting the message? 

Describe paraphrasing and state why it is used.

Coaching. Your employee,Chris,is a server in an ice cream shop.Chris knows that the tables should be cleaned up quickly after customers leave so that new customers do not have to sit at dirty tables.It's a busy night.You found dirty dishes on two of Chris's unoccupied tables.Chris is socializing with some friends at one of the tables instead of cleaning up. Write the first step in the coaching model,followed by what you would say to Chris.Write steps 2 to 4,followed by what you would say for each step

What is the difference between functional and dysfunctional conflict,and how does each affect performance?

The process of conveying information and meaning is ____.

How do you know when you are in conflict?

As an average,how many words should a sentence have,and how many sentences should there be in a paragraph?

What are your psychological contract expectations of your boss and coworkers? Give examples of conflicts you have had a work,listing the expectation that was not met.

One reason people do not ask questions is they view it as an admission of not being bright enough to understand the message.

Which of the following is typically NOT a mentor?

Giving Instructions. (Instructor will provide drawing) Start by stating which drawing (1 or 2)you are giving instructions for and the three object shapes. List the first step in the message-sending process,followed by what you would say to the employee for this step. List step 2 of the process,followed by what you would say. List step 3 of the process,but only give instructions for object 1. List steps 4 and 5,followed by what you would say for each step.

What should be included in your plan to send a message?

List the steps in the initiating conflict resolution model.

Feedback is important in improving our performance,and we should solicit feedback,and not just wait until someone provides us with feedback.

Should a supportive working relationship be a true friendship?

Recall a past or present manager.Did or does your manager use the common approach to getting feedback on messages regularly? Was or is he or she open to feedback and aware of nonverbal communication on a regular basis? Did the manager regularly ask questions and ask you to paraphrase?

The most common cause of messages not resulting in communication is the lack of getting feedback that ensures mutual understanding.

You have been given a letter of complaint from a supplier and asked to respond. For this communication situation,which is the appropriate channel for transmitting the message? 

You have been asked for some financial information relating to your job. For this communication situation,which is the appropriate channel for transmitting the message? 

What is meant by maintaining ownership of the problem?