Question 1

Feedback should be given two weeks after an incident to allow reflection.

Accepted Answer

A) True 
 B)False

Question 2

The ____ conflict style user assertively attempts to jointly resolve the conflict with the best solution agreeable to all parties.

Accepted Answer

A) forcing 
B) collaborating 
C) accommodating 
D) negotiating 
A) forcing 
B) collaborating 
C) accommodating 
D) negotiating

Question 3

Which of the following statements about 360-degree evaluation is NOT true?

Accepted Answer

A) Feedback from multiple sources is popular as a means of improving performance. 
B) 360-degree feedback is a formal evaluation process. 
C) Customers and/or suppliers may submit evaluations when using the 360-degree feedback process. 
D) 360-degree feedback gathers evaluations from many sources but not from the person receiving the evaluation. 
A) Feedback from multiple sources is popular as a means of improving performance. 
B) 360-degree feedback is a formal evaluation process. 
C) Customers and/or suppliers may submit evaluations when using the 360-degree feedback process. 
D) 360-degree feedback gathers evaluations from many sources but not from the person receiving the evaluation.

Question 4

Are you really open to feedback/criticism from others at work? How can you improve on accepting criticism?

Accepted Answer

Yes, I am open to feedback and criticism

Question 5

The performance formula explains performance as a function of ability,motivation,and skills.

Accepted Answer

A) True 
 B)False

Question 6

A mediator is a neutral third party who makes a binding decision to resolve a conflict.

Accepted Answer

A) True 
 B)False

Question 7

The richest communication channel is a written memo because it allows you to go into much more detail.

Accepted Answer

A) True 
 B)False

Question 8

In the oral message-sending process,the purpose of developing rapport is to distract the person from the real reason for the communication.

Accepted Answer

A) True 
 B)False

Question 9

The message-receiving process includes:

Accepted Answer

A) listening, analyzing, and checking understanding. 
B) listening, paraphrasing, and analyzing. 
C) listening, analyzing, and following up. 
D) listening, analyzing, and giving feedback. 
A) listening, analyzing, and checking understanding. 
B) listening, paraphrasing, and analyzing. 
C) listening, analyzing, and following up. 
D) listening, analyzing, and giving feedback.

Question 10

Initiating Conflict Resolution.
You and your coworker,Chris,clean up the work area,which is divided in two sections,about once a week.The machine section is always dirtier and takes more work and time to clean.It seems as though Chris always makes sure you get the machine section to clean,which you don't think is fair.
Write the first step in the initiating conflict resolution model,followed by what you plan to say to Chris as your BCF statement.Be sure to label the B,C,and F parts of the statement.Then,list steps 2 to 4 without any statement following the steps.

Accepted Answer

Step 1.Plan a BCF statement that maintai

Question 11

The difference between a mediator and an arbitrator is that:

Accepted Answer

A) the mediator apportions blame judiciously, whereas the arbitrator deals only with concrete issues. 
B) mediators commonly use a negotiating style, while arbitrators typically use a collaborating style. 
C) the arbitrator's ruling is binding. 
D) arbitrators are only used in management-labor negotiations. 
A) the mediator apportions blame judiciously, whereas the arbitrator deals only with concrete issues. 
B) mediators commonly use a negotiating style, while arbitrators typically use a collaborating style. 
C) the arbitrator's ruling is binding. 
D) arbitrators are only used in management-labor negotiations.

Question 12

How is the BCF model used?

Accepted Answer

The BCF model is used to descr

Question 13

Identify two common approaches to getting feedback,and explain why they don't work.

Accepted Answer

The first common approach is to send the

Question 14

In responding to a conflict resolution,the first step is to:

Accepted Answer

A) agree with some aspect of the complaint. 
B) listen to and paraphrase the conflict using the BCF model. 
C) ask for, and/or give, alternative conflict resolutions. 
D) plan a BCF statement. 
A) agree with some aspect of the complaint. 
B) listen to and paraphrase the conflict using the BCF model. 
C) ask for, and/or give, alternative conflict resolutions. 
D) plan a BCF statement.

Question 15

Which of the following is a component of checking understanding?

Accepted Answer

A) Asking questions. 
B) Conveying meaning. 
C) Watching nonverbal cues. 
D) Paying attention. 
A) Asking questions. 
B) Conveying meaning. 
C) Watching nonverbal cues. 
D) Paying attention.

Question 16

Why doesn't criticism work?

Accepted Answer

Criticism usually results in four things

Question 17

What are the three parts of a written outline?

Accepted Answer

The first paragraph states the purpose o

Question 18

The value of stating the objectives of communication is to:

Accepted Answer

A) establish rapport. 
B) get buy-in from the recipient. 
C) elicit feedback before continuing the communication. 
D) help the receiver put the details into context. 
A) establish rapport. 
B) get buy-in from the recipient. 
C) elicit feedback before continuing the communication. 
D) help the receiver put the details into context.

Question 19

The message-receiving process includes listening,analyzing,and checking understanding.

Accepted Answer

A) True 
 B)False

Question 20

You have four employees from other departments who will be working on a new project. You need to explain the project to them. For this communication situation,which is the appropriate channel for transmitting the message?

Accepted Answer

B
a meeting.  Getting together

Feedback should be given two weeks after an incident to allow reflection.

The ____ conflict style user assertively attempts to jointly resolve the conflict with the best solution agreeable to all parties.

Which of the following statements about 360-degree evaluation is NOT true?

Are you really open to feedback/criticism from others at work? How can you improve on accepting criticism?

The performance formula explains performance as a function of ability,motivation,and skills.

A mediator is a neutral third party who makes a binding decision to resolve a conflict.

The richest communication channel is a written memo because it allows you to go into much more detail.

In the oral message-sending process,the purpose of developing rapport is to distract the person from the real reason for the communication.

The message-receiving process includes:

The difference between a mediator and an arbitrator is that:

How is the BCF model used?

Identify two common approaches to getting feedback,and explain why they don't work.

In responding to a conflict resolution,the first step is to:

Which of the following is a component of checking understanding?

Why doesn't criticism work?

What are the three parts of a written outline?

The value of stating the objectives of communication is to:

The message-receiving process includes listening,analyzing,and checking understanding.

You have four employees from other departments who will be working on a new project. You need to explain the project to them. For this communication situation,which is the appropriate channel for transmitting the message?

Who Is a Leader and What Skills Do Leaders Need?

Leadership Traits and Ethics

Leadership Behavior and Motivation

Contingency Leadership Theories

Influencing: Power, Politics, Networking, and Negotiation

Leader-Member Exchange and Followership

Team Leadership and Self-Managed Teams

Charismatic and Transformational Leadership

Leadership of Culture, Ethics, and Diversity

Strategic Leadership and Change Management

Crisis Leadership and the Learning Organization

Filters

Exam 6: Communication, Coaching, and Conflict Skills

Feedback should be given two weeks after an incident to allow reflection.

The ____ conflict style user assertively attempts to jointly resolve the conflict with the best solution agreeable to all parties.

Which of the following statements about 360-degree evaluation is NOT true?

Are you really open to feedback/criticism from others at work? How can you improve on accepting criticism?

The performance formula explains performance as a function of ability,motivation,and skills.

A mediator is a neutral third party who makes a binding decision to resolve a conflict.

The richest communication channel is a written memo because it allows you to go into much more detail.

In the oral message-sending process,the purpose of developing rapport is to distract the person from the real reason for the communication.

The message-receiving process includes:

The difference between a mediator and an arbitrator is that:

How is the BCF model used?

Identify two common approaches to getting feedback,and explain why they don't work.

In responding to a conflict resolution,the first step is to:

Which of the following is a component of checking understanding?

Why doesn't criticism work?

What are the three parts of a written outline?

The value of stating the objectives of communication is to:

The message-receiving process includes listening,analyzing,and checking understanding.

You have four employees from other departments who will be working on a new project. You need to explain the project to them. For this communication situation,which is the appropriate channel for transmitting the message?

Who Is a Leader and What Skills Do Leaders Need?

Leadership Traits and Ethics

Leadership Behavior and Motivation

Contingency Leadership Theories

Influencing: Power, Politics, Networking, and Negotiation

Leader-Member Exchange and Followership

Team Leadership and Self-Managed Teams

Charismatic and Transformational Leadership

Leadership of Culture, Ethics, and Diversity

Strategic Leadership and Change Management

Crisis Leadership and the Learning Organization

Filters