Question 1

The amount of information that can be transmitted during a communication episode is known as ____________________.

Accepted Answer

The answer of The amount of information that can be...

Question 2

What is downward communication and what are five topics generally included with downward communication?

Accepted Answer

Downward communication is those messages

Question 3

The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Accepted Answer

A)  leadership trepidation 
B)  public consternation 
C)  anticipation nervousness 
D)  communication medium 
E)  communication apprehension 
A)  leadership trepidation 
B)  public consternation 
C)  anticipation nervousness 
D)  communication medium 
E)  communication apprehension

Question 4

Upward communication is usually used to communicate information about all of the following EXCEPT

Accepted Answer

A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes. 
A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes.

Question 5

____________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

Accepted Answer

The answer of ____________________ is electronic communication that allows users...

Question 6

A formal communication channel is a communication channel that flows within the chain of command.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT a result of discussion?

Accepted Answer

A)  Short-term resolution 
B)  Transformed mind-sets 
C)  Mind-sets held onto 
D)  Agreement by logic 
E)  Opposition beaten down 
A)  Short-term resolution 
B)  Transformed mind-sets 
C)  Mind-sets held onto 
D)  Agreement by logic 
E)  Opposition beaten down

Question 8

____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

Accepted Answer

A)  Tactical discussion 
B)  Strategic conversation 
C)  Intentional chat 
D)  Calculated exchange 
E)  Deliberate talk 
A)  Tactical discussion 
B)  Strategic conversation 
C)  Intentional chat 
D)  Calculated exchange 
E)  Deliberate talk

Question 9

____________________ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Accepted Answer

The answer of ____________________ can be defined as the process...

Question 10

____ are examples of channels which managers might choose to use when communicating with employees.

Accepted Answer

A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these 
A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these

Question 11

Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?

Accepted Answer

A)  Facial expressions 
B)  Posture and dress 
C)  Voice and mannerisms 
D)  Blushing and perspiring 
E)  All of these are included. 
A)  Facial expressions 
B)  Posture and dress 
C)  Voice and mannerisms 
D)  Blushing and perspiring 
E)  All of these are included.

Question 12

The major problem with downward communication is known as communication ____________________.

Accepted Answer

The answer of The major problem with downward communication is...

Question 13

A poor listener listens to central themes.

Accepted Answer

A) True 
 B)False

Question 14

Only by selecting rich channels can managers communicate nonroutine messages effectively.

Accepted Answer

A) True 
 B)False

Question 15

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Accepted Answer

A) True 
 B)False

Question 16

According to MANAGER'S SHOPTALK in Chapter 16, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

Accepted Answer

A)  keep your message simple 
B)  select your words with care 
C)  cover your mouth with your hand 
D)  speak slowly and carefully 
E)  fight the urge to shout 
A)  keep your message simple 
B)  select your words with care 
C)  cover your mouth with your hand 
D)  speak slowly and carefully 
E)  fight the urge to shout

Question 17

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

A) True 
 B)False

Question 18

The ____________________ is the tangible formulation of the idea that is sent to the receiver.

Accepted Answer

The answer of The ____________________ is the tangible formulation of...

Question 19

Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following EXCEPT which one?

Accepted Answer

A)  Procedures and practices 
B)  Suggestions for improvement 
C)  Financial and accounting information 
D)  Performance reports 
E)  All of these are included 
A)  Procedures and practices 
B)  Suggestions for improvement 
C)  Financial and accounting information 
D)  Performance reports 
E)  All of these are included

Question 20

What percent of the details passed through a grapevine is accurate?

Accepted Answer

A)  15 to 20 percent 
B)  25 to 35 percent 
C)  40 to 60 percent 
D)  70 to 90 percent 
E)  100 percent 
A)  15 to 20 percent 
B)  25 to 35 percent 
C)  40 to 60 percent 
D)  70 to 90 percent 
E)  100 percent

The amount of information that can be transmitted during a communication episode is known as ____________________.

What is downward communication and what are five topics generally included with downward communication?

The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Upward communication is usually used to communicate information about all of the following EXCEPT

____________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

A formal communication channel is a communication channel that flows within the chain of command.

Which of the following is NOT a result of discussion?

____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

____________________ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

____ are examples of channels which managers might choose to use when communicating with employees.

The major problem with downward communication is known as communication ____________________.

A poor listener listens to central themes.

Only by selecting rich channels can managers communicate nonroutine messages effectively.

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

According to MANAGER'S SHOPTALK in Chapter 16, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

The choice of a communication channel can convey a symbolic meaning to the receiver.

The ____________________ is the tangible formulation of the idea that is sent to the receiver.

What percent of the details passed through a grapevine is accurate?

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 16: Managing Communication

The amount of information that can be transmitted during a communication episode is known as ____________________.

What is downward communication and what are five topics generally included with downward communication?

The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Upward communication is usually used to communicate information about all of the following EXCEPT

____________________ is electronic communication that allows users to see who is connected to a network and share information instantly.

A formal communication channel is a communication channel that flows within the chain of command.

Which of the following is NOT a result of discussion?

____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

____________________ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

____ are examples of channels which managers might choose to use when communicating with employees.

The major problem with downward communication is known as communication ____________________.

A poor listener listens to central themes.

Only by selecting rich channels can managers communicate nonroutine messages effectively.

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

According to MANAGER'S SHOPTALK in Chapter 16, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

The choice of a communication channel can convey a symbolic meaning to the receiver.

The ____________________ is the tangible formulation of the idea that is sent to the receiver.

What percent of the details passed through a grapevine is accurate?

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters