Question 1

Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Accepted Answer

A) True 
 B)False

Question 2

____ is necessary for communication to be considered two-way.

Accepted Answer

A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit 
A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit

Question 3

The sender must encode the message and select a communication channel after developing the message.

Accepted Answer

A) True 
 B)False

Question 4

Conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.

Accepted Answer

A) True 
 B)False

Question 5

Keys to effective listening include all of the following EXCEPT

Accepted Answer

A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening. 
A)  find areas of interest. 
B)  listen for ideas. 
C)  be responsive. 
D)  have preconceptions. 
E)  all of these are keys to effective listening.

Question 6

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

Accepted Answer

A) True 
 B)False

Question 7

To prevent panic during a time of crisis, managers should hide the truth from employees and stakeholders.

Accepted Answer

A) True 
 B)False

Question 8

The most familiar and obvious flow of informal communication is downward communication.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following refers to a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals?

Accepted Answer

A)  MBWA 
B)  Dialogue 
C)  Open communication 
D)  Centralized system 
E)  Gossip 
A)  MBWA 
B)  Dialogue 
C)  Open communication 
D)  Centralized system 
E)  Gossip

Question 10

A discussion is often resolved by logic or "beating down" opponents, whereas, dialogue asks that participants suspend their attachments to a particular viewpoint so that a deeper level of listening, synthesis, and meaning can evolve from the group.

Accepted Answer

A) True 
 B)False

Question 11

____________________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

Formal com

Question 12

Communication permeates every management function.

Accepted Answer

A) True 
 B)False

Question 13

A good listener is passive and laid back.

Accepted Answer

A) True 
 B)False

Question 14

MBWA and grapevine are two types of personal channels used in many organizations.

Accepted Answer

A) True 
 B)False

Question 15

The advantage of a two-way communication is that it is perceived the same in all situations, even if a sender and receiver encodes or decodes language differently.

Accepted Answer

A) True 
 B)False

Question 16

Good listeners exhibit all of the following characteristics EXCEPT

Accepted Answer

A)  asking questions. 
B)  having preconceptions. 
C)  tolerates bad habits. 
D)  judges content, not delivery errors. 
E)  all of these. 
A)  asking questions. 
B)  having preconceptions. 
C)  tolerates bad habits. 
D)  judges content, not delivery errors. 
E)  all of these.

Question 17

An example of non-verbal communication is all of these except

Accepted Answer

A)  posture. 
B)  facial expression. 
C)  voice. 
D)  written memo. 
E)  posture and facial expression. 
A)  posture. 
B)  facial expression. 
C)  voice. 
D)  written memo. 
E)  posture and facial expression.

Question 18

A centralized network is one in which

Accepted Answer

A)  team members are free to interact with any of the team members. 
B)  team members communicate through one individual to make decisions. 
C)  team members communicate with an assigned partner. 
D)  team members work independently and there is no need for communication. 
E)  none of these. 
A)  team members are free to interact with any of the team members. 
B)  team members communicate through one individual to make decisions. 
C)  team members communicate with an assigned partner. 
D)  team members work independently and there is no need for communication. 
E)  none of these.

Question 19

____ is defined as communication transmitted through actions and behaviors rather than through words.

Accepted Answer

A)  Verbal communication 
B)  Oral communication 
C)  Written communication 
D)  Nonverbal communication 
E)  Electronic mail 
A)  Verbal communication 
B)  Oral communication 
C)  Written communication 
D)  Nonverbal communication 
E)  Electronic mail

Question 20

Which of the following comprises the lowest channel richness?

Accepted Answer

A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos 
A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos

Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

____ is necessary for communication to be considered two-way.

The sender must encode the message and select a communication channel after developing the message.

Conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.

Keys to effective listening include all of the following EXCEPT

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

To prevent panic during a time of crisis, managers should hide the truth from employees and stakeholders.

The most familiar and obvious flow of informal communication is downward communication.

Which of the following refers to a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals?

A discussion is often resolved by logic or "beating down" opponents, whereas, dialogue asks that participants suspend their attachments to a particular viewpoint so that a deeper level of listening, synthesis, and meaning can evolve from the group.

____________________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Communication permeates every management function.

A good listener is passive and laid back.

MBWA and grapevine are two types of personal channels used in many organizations.

The advantage of a two-way communication is that it is perceived the same in all situations, even if a sender and receiver encodes or decodes language differently.

Good listeners exhibit all of the following characteristics EXCEPT

An example of non-verbal communication is all of these except

A centralized network is one in which

____ is defined as communication transmitted through actions and behaviors rather than through words.

Which of the following comprises the lowest channel richness?

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 16: Managing Communication

Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

____ is necessary for communication to be considered two-way.

The sender must encode the message and select a communication channel after developing the message.

Conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals.

Keys to effective listening include all of the following EXCEPT

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

To prevent panic during a time of crisis, managers should hide the truth from employees and stakeholders.

The most familiar and obvious flow of informal communication is downward communication.

Which of the following refers to a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals?

A discussion is often resolved by logic or "beating down" opponents, whereas, dialogue asks that participants suspend their attachments to a particular viewpoint so that a deeper level of listening, synthesis, and meaning can evolve from the group.

____________________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Communication permeates every management function.

A good listener is passive and laid back.

MBWA and grapevine are two types of personal channels used in many organizations.

The advantage of a two-way communication is that it is perceived the same in all situations, even if a sender and receiver encodes or decodes language differently.

Good listeners exhibit all of the following characteristics EXCEPT

An example of non-verbal communication is all of these except

A centralized network is one in which

____ is defined as communication transmitted through actions and behaviors rather than through words.

Which of the following comprises the lowest channel richness?

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters