Question 1

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Accepted Answer

A) True 
 B)False

Question 2

An example of upward communication is performance feedback.

Accepted Answer

A) True 
 B)False

Question 3

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Accepted Answer

A) True 
 B)False

Question 4

To persuade and influence, managers connect with others by using

Accepted Answer

A)  a policy manual. 
B)  symbols, metaphors, and stories. 
C)  statistical facts and figures. 
D)  rules and regulations. 
E)  external consultants. 
A)  a policy manual. 
B)  symbols, metaphors, and stories. 
C)  statistical facts and figures. 
D)  rules and regulations. 
E)  external consultants.

Question 5

One of the most important things that a manager can do for the organization, according to the text, is to

Accepted Answer

A)  talk to their employees. 
B)  create a climate of trust and openness. 
C)  listen to their employees. 
D)  ensure that production remains high. 
E)  none of these. 
A)  talk to their employees. 
B)  create a climate of trust and openness. 
C)  listen to their employees. 
D)  ensure that production remains high. 
E)  none of these.

Question 6

____________________ refers to the messages and information sent from top management down to subordinates.

Accepted Answer

Downward c

Question 7

The ____________________ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Accepted Answer

The answer of The ____________________ is an informal, person-to-person communication...

Question 8

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

Accepted Answer

A) True 
 B)False

Question 9

____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

Accepted Answer

A)  Management by wandering around 
B)  Upward communication 
C)  Personal communication 
D)  Horizontal communication 
E)  Downward communication 
A)  Management by wandering around 
B)  Upward communication 
C)  Personal communication 
D)  Horizontal communication 
E)  Downward communication

Question 10

All of the following are results of dialogue EXCEPT:

Accepted Answer

A)  Unified group 
B)  Shared meaning 
C)  Opposition beaten down 
D)  Transformed mind-sets 
E)  Long-term innovative solutions 
A)  Unified group 
B)  Shared meaning 
C)  Opposition beaten down 
D)  Transformed mind-sets 
E)  Long-term innovative solutions

Question 11

Which of the following is an important means by which individuals and organizations learn from their mistakes and improve their work?

Accepted Answer

A)  Feedback 
B)  Learning 
C)  Teaching 
D)  Channeling 
E)  Barrier 
A)  Feedback 
B)  Learning 
C)  Teaching 
D)  Channeling 
E)  Barrier

Question 12

____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Accepted Answer

A)  Decentralized network 
B)  Centralized network 
C)  Linear network 
D)  Circular network 
E)  Gossip structure 
A)  Decentralized network 
B)  Centralized network 
C)  Linear network 
D)  Circular network 
E)  Gossip structure

Question 13

To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.

Accepted Answer

The answer of To translate the symbols used in a...

Question 14

Downward communication is usually used to communicate information about all of the following EXCEPT

Accepted Answer

A)  indoctrination. 
B)  procedures. 
C)  performance feedback. 
D)  suggestions for improvement. 
E)  implementation of goals. 
A)  indoctrination. 
B)  procedures. 
C)  performance feedback. 
D)  suggestions for improvement. 
E)  implementation of goals.

Question 15

Impersonal written media, including fliers and bulletins, are the lowest in channel richness.

Accepted Answer

A) True 
 B)False

Question 16

Formulating in your mind what you are going to say next is an important part of effective listening.

Accepted Answer

A) True 
 B)False

Question 17

List the three formal communication channels found in organizations.

Accepted Answer

The three channels are (1) the

Question 18

Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements.

Accepted Answer

A) True 
 B)False

Question 19

Face-to-face discussion is the richest channel, in terms of channel richness.

Accepted Answer

A) True 
 B)False

Question 20

____________________ refers to messages sent through human actions and behaviors rather than through words.

Accepted Answer

Nonverbal

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

An example of upward communication is performance feedback.

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

To persuade and influence, managers connect with others by using

One of the most important things that a manager can do for the organization, according to the text, is to

____________________ refers to the messages and information sent from top management down to subordinates.

The ____________________ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

All of the following are results of dialogue EXCEPT:

Which of the following is an important means by which individuals and organizations learn from their mistakes and improve their work?

____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.

Downward communication is usually used to communicate information about all of the following EXCEPT

Impersonal written media, including fliers and bulletins, are the lowest in channel richness.

Formulating in your mind what you are going to say next is an important part of effective listening.

List the three formal communication channels found in organizations.

Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements.

Face-to-face discussion is the richest channel, in terms of channel richness.

____________________ refers to messages sent through human actions and behaviors rather than through words.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

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Exam 16: Managing Communication

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

An example of upward communication is performance feedback.

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

To persuade and influence, managers connect with others by using

One of the most important things that a manager can do for the organization, according to the text, is to

____________________ refers to the messages and information sent from top management down to subordinates.

The ____________________ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.

____ channels are channels that exist outside the formally authorized channels without regard for the organization's hierarchy of authority.

All of the following are results of dialogue EXCEPT:

Which of the following is an important means by which individuals and organizations learn from their mistakes and improve their work?

____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

To translate the symbols used in a message for the purpose of interpreting its meaning is called ____________________.

Downward communication is usually used to communicate information about all of the following EXCEPT

Impersonal written media, including fliers and bulletins, are the lowest in channel richness.

Formulating in your mind what you are going to say next is an important part of effective listening.

List the three formal communication channels found in organizations.

Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements.

Face-to-face discussion is the richest channel, in terms of channel richness.

____________________ refers to messages sent through human actions and behaviors rather than through words.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters