Exam 16: Managing Communication

What percentage of a manager's time is spent in direct communication?

Channel richness refers to the

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Communication is the process by which information is transmitted from the speaker to the listener.

____ is(are) typically ambiguous, concern novel events, and impose great potential for misunderstanding.

When managers use evaluation and communication to help individuals and the organization learn and improve, ____ occurs.

The learning organizations emphasize which of these?

Formal ____________________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

List the five types of upward communication.

Which of the following is(are) part of keys to effective listening?

____________________ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Which of these is the richest medium for communication?

____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

The four primary skills for communicating in a crisis include all of the following EXCEPT:

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

Managers spend 80 percent of every working day reading or writing.

For complex problems, a ____ network is most effective for swift, accurate problem resolution.

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.