Question 1

A(n) ____________________ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Accepted Answer

The answer of A(n) ____________________ is a team communication structure...

Question 2

Which of the following is the most familiar and obvious flow of formal communication?

Accepted Answer

A)  Downward communication 
B)  Gossips 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication 
A)  Downward communication 
B)  Gossips 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication

Question 3

Messages that appraise how well individuals and departments are doing their jobs are called

Accepted Answer

A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination. 
A)  job instructions. 
B)  implementation of strategies. 
C)  practices. 
D)  performance feedback. 
E)  indoctrination.

Question 4

____ refers to the amount of information that can be transmitted during a communication episode.

Accepted Answer

A)  Channel richness 
B)  Electronic mail 
C)  Encoding 
D)  Upward communication 
E)  Feedback 
A)  Channel richness 
B)  Electronic mail 
C)  Encoding 
D)  Upward communication 
E)  Feedback

Question 5

Highly successful salespeople spend ____ of a sales call letting the customer talk.

Accepted Answer

A)  15-20 percent 
B)  40-50 percent 
C)  60-70 percent 
D)  all 
E)  none 
A)  15-20 percent 
B)  40-50 percent 
C)  60-70 percent 
D)  all 
E)  none

Question 6

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Accepted Answer

A) True 
 B)False

Question 7

Describe the difference between centralized networks and decentralized networks.

Accepted Answer

Centralized network is a team communicat

Question 8

To ____________________ a message is to select the symbols used to compose a message.

Accepted Answer

The answer of To ____________________ a message is to select...

Question 9

Communication can break down if sender and receiver do not encode or decode language in the same way.

Accepted Answer

A) True 
 B)False

Question 10

Communication is defined by the text as the process by which information is

Accepted Answer

A)  shared. 
B)  exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. 
C)  received. 
D)  transmitted to others. 
E)  stored. 
A)  shared. 
B)  exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. 
C)  received. 
D)  transmitted to others. 
E)  stored.

Question 11

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

Accepted Answer

Channel richness is the amount of inform

Question 12

Compared to men, women tend to

Accepted Answer

A)  use verbal language to exhibit knowledge and skill. 
B)  stare and point more. 
C)  enjoy demonstrating their knowledge. 
D)  use their unique conversational style to show involvement. 
E)  value their position at center stage. 
A)  use verbal language to exhibit knowledge and skill. 
B)  stare and point more. 
C)  enjoy demonstrating their knowledge. 
D)  use their unique conversational style to show involvement. 
E)  value their position at center stage.

Question 13

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Accepted Answer

A)  Formal communication 
B)  Horizontal communication 
C)  Downward communication 
D)  Upward communication 
E)  Diagonal communication 
A)  Formal communication 
B)  Horizontal communication 
C)  Downward communication 
D)  Upward communication 
E)  Diagonal communication

Question 14

Characteristics of a good listener are someone who

Accepted Answer

A)  asks questions, listens for facts, and avoids distractions. 
B)  asks questions, summarizes, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and starts to argue. 
A)  asks questions, listens for facts, and avoids distractions. 
B)  asks questions, summarizes, and listens to central themes. 
C)  shows interest, judges content, and has preconceptions. 
D)  listens between lines, starts to argue, and works hard. 
E)  shows interest, works hard, and starts to argue.

Question 15

Non-verbal communication has the biggest impact when using ____.

Accepted Answer

A)  video conference 
B)  telephone 
C)  formal letter 
D)  face to face communication 
E)  newspaper article 
A)  video conference 
B)  telephone 
C)  formal letter 
D)  face to face communication 
E)  newspaper article

Question 16

Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?

Accepted Answer

A)  The channel's ability to handle multiple cues simultaneously 
B)  The ability to facilitate rapid two-way feedback 
C)  The ability to establish a personal focus for the communication 
D)  The ability to clarify and rapidly reduce communication stereotyping 
E)  All of these are valid characteristics of channel richness 
A)  The channel's ability to handle multiple cues simultaneously 
B)  The ability to facilitate rapid two-way feedback 
C)  The ability to establish a personal focus for the communication 
D)  The ability to clarify and rapidly reduce communication stereotyping 
E)  All of these are valid characteristics of channel richness

Question 17

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

Accepted Answer

A) True 
 B)False

Question 18

____________________ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Accepted Answer

The answer of ____________________ messages are typically ambiguous, concern novel...

Question 19

____________________ is a group communication process in which people together create a stream of shared meaning that enables them to understand each other and share a view of the world.

Accepted Answer

The answer of ____________________ is a group communication process in...

Question 20

When informing your staff of the date for the company picnic, a ____ would be most practical and successful.

Accepted Answer

A)  Memo 
B)  Telephone 
C)  Video conference 
D)  Face to face contact 
E)  Newspaper notice 
A)  Memo 
B)  Telephone 
C)  Video conference 
D)  Face to face contact 
E)  Newspaper notice

A(n) ____________________ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Which of the following is the most familiar and obvious flow of formal communication?

Messages that appraise how well individuals and departments are doing their jobs are called

____ refers to the amount of information that can be transmitted during a communication episode.

Highly successful salespeople spend ____ of a sales call letting the customer talk.

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Describe the difference between centralized networks and decentralized networks.

To ____________________ a message is to select the symbols used to compose a message.

Communication can break down if sender and receiver do not encode or decode language in the same way.

Communication is defined by the text as the process by which information is

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

Compared to men, women tend to

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Characteristics of a good listener are someone who

Non-verbal communication has the biggest impact when using ____.

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

____________________ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

____________________ is a group communication process in which people together create a stream of shared meaning that enables them to understand each other and share a view of the world.

When informing your staff of the date for the company picnic, a ____ would be most practical and successful.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 16: Managing Communication

A(n) ____________________ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Which of the following is the most familiar and obvious flow of formal communication?

Messages that appraise how well individuals and departments are doing their jobs are called

____ refers to the amount of information that can be transmitted during a communication episode.

Highly successful salespeople spend ____ of a sales call letting the customer talk.

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Describe the difference between centralized networks and decentralized networks.

To ____________________ a message is to select the symbols used to compose a message.

Communication can break down if sender and receiver do not encode or decode language in the same way.

Communication is defined by the text as the process by which information is

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

Compared to men, women tend to

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Characteristics of a good listener are someone who

Non-verbal communication has the biggest impact when using ____.

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

____________________ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

____________________ is a group communication process in which people together create a stream of shared meaning that enables them to understand each other and share a view of the world.

When informing your staff of the date for the company picnic, a ____ would be most practical and successful.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters