Question 1

The major problem with downward communication is drop off, the distortion or loss of message content.

Accepted Answer

A) True 
 B)False

Question 2

Interdepartmental coordination are messages that take place among members of the same department and concern task accomplishment.

Accepted Answer

A) True 
 B)False

Question 3

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Accepted Answer

A) True 
 B)False

Question 4

The receiver ____ the symbols to interpret the meaning of the message.

Accepted Answer

A)  encodes 
B)  transmits 
C)  decodes 
D)  responds to 
E)  must ignore 
A)  encodes 
B)  transmits 
C)  decodes 
D)  responds to 
E)  must ignore

Question 5

____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Accepted Answer

A)  Job instructions 
B)  Implementation of strategies 
C)  Practices 
D)  Performance feedback 
E)  Indoctrination 
A)  Job instructions 
B)  Implementation of strategies 
C)  Practices 
D)  Performance feedback 
E)  Indoctrination

Question 6

In a(n) ____________________ network, individuals can communicate freely with other team members.

Accepted Answer

The answer of In a(n) ____________________ network, individuals can communicate...

Question 7

Information distortion or loss of message content is a major problem with

Accepted Answer

A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication. 
A)  upward communication. 
B)  formal communication. 
C)  downward communication. 
D)  informal communication. 
E)  horizontal communication.

Question 8

A manager might use ____ as a type of communication.

Accepted Answer

A)  meetings 
B)  telephone conversations 
C)  talking informally 
D)  all of these 
E)  meetings and telephone conversations 
A)  meetings 
B)  telephone conversations 
C)  talking informally 
D)  all of these 
E)  meetings and telephone conversations

Question 9

____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Accepted Answer

A)  Personal networking 
B)  The grapevine 
C)  Dynamic relationship 
D)  Network nurturing 
E)  Fundraising 
A)  Personal networking 
B)  The grapevine 
C)  Dynamic relationship 
D)  Network nurturing 
E)  Fundraising

Question 10

____ and ____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Accepted Answer

A)  Encoding, channel 
B)  Encoding, noise 
C)  Decoding, channel 
D)  Decoding, encoding 
E)  Decoding, noise 
A)  Encoding, channel 
B)  Encoding, noise 
C)  Decoding, channel 
D)  Decoding, encoding 
E)  Decoding, noise

Question 11

____ exist when organizations do not provide adequate upward, downward and horizontal communication.

Accepted Answer

A)  status and power differences 
B)  differences across departments in terms of needs and goals 
C)  absence of formal channels 
D)  communication flow 
E)  semantics 
A)  status and power differences 
B)  differences across departments in terms of needs and goals 
C)  absence of formal channels 
D)  communication flow 
E)  semantics

Question 12

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Accepted Answer

A) True 
 B)False

Question 13

Learning occurs, in the new workplace, when managers use evaluation and communication to help individuals and the organization learn and improve.

Accepted Answer

A) True 
 B)False

Question 14

Describe the three categories of horizontal communication.

Accepted Answer

Intradepartmental problem solving is mes

Question 15

A few individuals each convey information to several others in a gossip chain.

Accepted Answer

A) True 
 B)False

Question 16

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

Accepted Answer

A)  Linear 
B)  Centralized 
C)  Decentralized 
D)  Focused 
E)  All of these 
A)  Linear 
B)  Centralized 
C)  Decentralized 
D)  Focused 
E)  All of these

Question 17

To improve writing skills, managers must respect the reader.

Accepted Answer

A) True 
 B)False

Question 18

The skills of ____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Accepted Answer

A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling 
A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling

Question 19

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

Accepted Answer

A) True 
 B)False

Question 20

The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

Accepted Answer

A) True 
 B)False

The major problem with downward communication is drop off, the distortion or loss of message content.

Interdepartmental coordination are messages that take place among members of the same department and concern task accomplishment.

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

The receiver ____ the symbols to interpret the meaning of the message.

____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

In a(n) ____________________ network, individuals can communicate freely with other team members.

Information distortion or loss of message content is a major problem with

A manager might use ____ as a type of communication.

____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

and are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

____ exist when organizations do not provide adequate upward, downward and horizontal communication.

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Learning occurs, in the new workplace, when managers use evaluation and communication to help individuals and the organization learn and improve.

Describe the three categories of horizontal communication.

A few individuals each convey information to several others in a gossip chain.

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

To improve writing skills, managers must respect the reader.

The skills of ____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

Exam 16: Managing Communication

The major problem with downward communication is drop off, the distortion or loss of message content.

Interdepartmental coordination are messages that take place among members of the same department and concern task accomplishment.

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

The receiver ____ the symbols to interpret the meaning of the message.

____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

In a(n) ____________________ network, individuals can communicate freely with other team members.

Information distortion or loss of message content is a major problem with

A manager might use ____ as a type of communication.

____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

____ and ____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

____ exist when organizations do not provide adequate upward, downward and horizontal communication.

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Learning occurs, in the new workplace, when managers use evaluation and communication to help individuals and the organization learn and improve.

Describe the three categories of horizontal communication.

A few individuals each convey information to several others in a gossip chain.

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

To improve writing skills, managers must respect the reader.

The skills of ____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

Innovative Management for Turbulent Times

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Dynamics of Behavior in Organizations

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Information Technology, and E-Business

Managing Small Business Start-Ups

Filters

and are potential sources for communication errors, because knowledge, attitudes, and background act as filters.