Exam 5: Communications, Emotions, and Criticism

When you have all the information you need, the autocratic style may be appropriate.

_____ is the ability to understand and relate to another's situation and feelings.

_____ refers to the way managers design their firm to achieve the organization's mission and goals.

Emotional labor requires the expression of feeling through desired behavior.

Which of the following demonstrates high task-high relationship behavior, using a closed presentation for the task with an open elicitation for the relationship?

"Dharma, can I have Jones in my office in 15 minutes? Tell him to bring the quarterly report along." Identify the communication flow in this statement.

Which of the following is the final step of the communication process?

Communication outside the chain of command is _____.

_____ is a process of having the receiver restate the message in his or her own words.

_____ listening is the ability to understand and relate to another's situation and feelings.

Define the five response styles.

Which of the following is the first step of the message-sending process?

Vertical communication is often called informal communication.

Which communication style is most appropriate when there is no time?

"Can you please slow down a bit? I am jotting down some points lest I forget." Which of the following listening tips is the speaker applying?

"Let me think over what you said and I'll let you know my opinion." Which of the following listening tips is the speaker applying?

The trainer gave specific instructions for the task and trainees were told not to consult anyone or ask questions to complete the task. Which of the following communication styles did the trainer use?

Which of the following describes an autocratic communication style?

Many employees waste time using social media at work. Should organizations ban the use of social media for personal reasons during work hours? If so, how?

Which of the following is the final step of the message-sending process?