Exam 5: Communications, Emotions, and Criticism

"Hey Alvin, do you get what I'm saying? Repeat to me what you are expected to do at the exact stroke of midnight?" Which of the following communication barriers is indicated by the statement?

_____ refers to the amount of information and meaning conveyed through a channel.

Give a specific example in which communication affected your behavior, human relations, and performance.

_____ is the flow of information both up and down the chain of command.

Explain three parts of the message-receiving process.

List and explain the four steps in the communication process.

Draw an organization chart illustrating the departments in the organization for which you work or have worked.

Laissez-faire communication style demonstrates low task-low relationship behavior, responding with the necessary open presentation.

Participative communication style demonstrates high task-high relationship behavior, using a closed presentation for the task with an open elicitation for the relationship.

Which response style do you believe is most commonly used at work? Should the most commonly used response style be reflecting? Why or why not?

_____ is work done by using electronic linkages between employees, partners, suppliers, and customers.

What is feedback and how can one get feedback on messages?

E-mail is preferred over oral communication at work, and texting is increasingly used. What are the pros and cons of oral versus e-mail or text communication? Which form of communication do you use more often? Which one do you prefer?

"Hi Sam, how are you? How did you like our new product range?" Identify the communication flow in this statement.

To listen with empathy doesn't mean you have to agree with the person.

Select an organization for which you work or have worked. Is the division of labor specialized? Identify the chain of command from your job to the top of the organization. How many people are in your boss's span of management? Is authority centralized or decentralized? How is work coordinated?

"Hey Danny, did you know the new girl in HR is Jack's sister?" Identify the communication flow in this statement.

What is the Internet? Name key technologies used to access the Internet.

_____ is the receiver's process of translating the message into a meaningful form.

"Could you lower the volume? I'm on the phone." Which of the following communication barriers is indicated by the statement?