Question 1

_____ follows the chain of command and is recognized as official.

Accepted Answer

A)  Vertical communication 
B)  Informal communication 
C)  Horizontal communication 
D)  Grapevine communication 
A)  Vertical communication 
B)  Informal communication 
C)  Horizontal communication 
D)  Grapevine communication

Question 2

Paraphrasing is the process of having the receiver restate the message in his or her own words.

Accepted Answer

A) True 
 B)False

Question 3

The grapevine is _____.

Accepted Answer

A)  also called upward communication 
B)  best used for vertical downward communication 
C)  the informal vehicle through which messages flow throughout the organization 
D)  a useless organizational reality 
A)  also called upward communication 
B)  best used for vertical downward communication 
C)  the informal vehicle through which messages flow throughout the organization 
D)  a useless organizational reality

Question 4

Consultative communication style demonstrates low task-high relationship behavior, responding with open elicitation, some initiation, and little presentation.

Accepted Answer

A) True 
 B)False

Question 5

Which is preferable to you, a high-context culture or a low-context culture?

Accepted Answer

As an AI, I don't have personal preferen

Question 6

Reassuring statements paraphrase feelings back to the person.

Accepted Answer

A) True 
 B)False

Question 7

List four ways of improving listening skills.

Accepted Answer

1. Pay attention. When people interrupt

Question 8

When people interrupt you to talk, which of the following should you do to improve listening skills?

Accepted Answer

A)  Stop what you are doing and give them your complete attention. 
B)  Listen to them while you continue to do what you are doing. 
C)  Train your mind to focus on what they are saying as well as the work at hand. 
D)  Not ask direct questions if you feel there is something missing. 
A)  Stop what you are doing and give them your complete attention. 
B)  Listen to them while you continue to do what you are doing. 
C)  Train your mind to focus on what they are saying as well as the work at hand. 
D)  Not ask direct questions if you feel there is something missing.

Question 9

"I think you need to inform Jack's parents about his behavior instead of counseling him yourself." Identify the response style in this statement.

Accepted Answer

A)  Probing 
B)  Reassuring 
C)  Advising 
D)  Diverting 
A)  Probing 
B)  Reassuring 
C)  Advising 
D)  Diverting

Question 10

Which of the following is a way to improve listening skills?

Accepted Answer

A)  Not asking direct questions if you feel there is something missing 
B)  Listening and analyzing or evaluating what is said at the same time 
C)  Repeating in your mind what the speaker is saying 
D)  Basing your conclusion on opinions, stereotypes, and generalities 
A)  Not asking direct questions if you feel there is something missing 
B)  Listening and analyzing or evaluating what is said at the same time 
C)  Repeating in your mind what the speaker is saying 
D)  Basing your conclusion on opinions, stereotypes, and generalities

Question 11

_____ statements paraphrase the message back to the sender to convey understanding and acceptance.

Accepted Answer

A)  Advising 
B)  Reflecting 
C)  Probing 
D)  Diverting 
A)  Advising 
B)  Reflecting 
C)  Probing 
D)  Diverting

Question 12

How often do you use paraphrasing and ask others to paraphrase to ensure mutual understanding? How effective are you at paraphrasing and asking others to paraphrase, and how can you improve your paraphrasing skills?

Accepted Answer

I use paraphrasing quite often, especial

Question 13

Give specific examples of how you use digital information technology to communicate.

Accepted Answer

I use digital information technology to

Question 14

Give a specific example of when you used vertical communication. Identify it as upward or downward.

Accepted Answer

An example of when I used vertical commu

Question 15

"The team needs to sit and discuss issues relating to production." Which of the following is the most appropriate channel for this message?

Accepted Answer

A)  Report 
B)  Telephone 
C)  Meeting 
D)  Poster 
A)  Report 
B)  Telephone 
C)  Meeting 
D)  Poster

Question 16

Give a specific example of when you used horizontal communication.

Accepted Answer

Certainly! Horizontal communication refe

Question 17

Which among the following is an appropriate use of a probing response?

Accepted Answer

A)  Giving advice when directly asked for it 
B)  Ensuring understanding by getting more information 
C)  Using it as a way to avoid needless arguments 
D)  Providing confidence by giving it 
A)  Giving advice when directly asked for it 
B)  Ensuring understanding by getting more information 
C)  Using it as a way to avoid needless arguments 
D)  Providing confidence by giving it

Question 18

Horizontal communication is the flow of information between colleagues and peers.

Accepted Answer

A) True 
 B)False

Question 19

"The company's Annual Sports Meet will be held on the 15th of November this year." Which of the following is the most appropriate channel for this message?

Accepted Answer

A)  Report 
B)  Telephone 
C)  Memo 
D)  Poster 
A)  Report 
B)  Telephone 
C)  Memo 
D)  Poster

Question 20

When a message does not result in communication, the most common cause is the sender's lack of getting feedback to ensure mutual understanding.

Accepted Answer

A) True 
 B)False

_____ follows the chain of command and is recognized as official.

Paraphrasing is the process of having the receiver restate the message in his or her own words.

The grapevine is _____.

Consultative communication style demonstrates low task-high relationship behavior, responding with open elicitation, some initiation, and little presentation.

Which is preferable to you, a high-context culture or a low-context culture?

Reassuring statements paraphrase feelings back to the person.

List four ways of improving listening skills.

When people interrupt you to talk, which of the following should you do to improve listening skills?

"I think you need to inform Jack's parents about his behavior instead of counseling him yourself." Identify the response style in this statement.

Which of the following is a way to improve listening skills?

_____ statements paraphrase the message back to the sender to convey understanding and acceptance.

How often do you use paraphrasing and ask others to paraphrase to ensure mutual understanding? How effective are you at paraphrasing and asking others to paraphrase, and how can you improve your paraphrasing skills?

Give specific examples of how you use digital information technology to communicate.

Give a specific example of when you used vertical communication. Identify it as upward or downward.

"The team needs to sit and discuss issues relating to production." Which of the following is the most appropriate channel for this message?

Give a specific example of when you used horizontal communication.

Which among the following is an appropriate use of a probing response?

Horizontal communication is the flow of information between colleagues and peers.

"The company's Annual Sports Meet will be held on the 15^th of November this year." Which of the following is the most appropriate channel for this message?

When a message does not result in communication, the most common cause is the sender's lack of getting feedback to ensure mutual understanding.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters

Exam 5: Communications, Emotions, and Criticism

_____ follows the chain of command and is recognized as official.

Paraphrasing is the process of having the receiver restate the message in his or her own words.

The grapevine is _____.

Consultative communication style demonstrates low task-high relationship behavior, responding with open elicitation, some initiation, and little presentation.

Which is preferable to you, a high-context culture or a low-context culture?

Reassuring statements paraphrase feelings back to the person.

List four ways of improving listening skills.

When people interrupt you to talk, which of the following should you do to improve listening skills?

"I think you need to inform Jack's parents about his behavior instead of counseling him yourself." Identify the response style in this statement.

Which of the following is a way to improve listening skills?

_____ statements paraphrase the message back to the sender to convey understanding and acceptance.

How often do you use paraphrasing and ask others to paraphrase to ensure mutual understanding? How effective are you at paraphrasing and asking others to paraphrase, and how can you improve your paraphrasing skills?

Give specific examples of how you use digital information technology to communicate.

Give a specific example of when you used vertical communication. Identify it as upward or downward.

"The team needs to sit and discuss issues relating to production." Which of the following is the most appropriate channel for this message?

Give a specific example of when you used horizontal communication.

Which among the following is an appropriate use of a probing response?

Horizontal communication is the flow of information between colleagues and peers.

"The company's Annual Sports Meet will be held on the 15th of November this year." Which of the following is the most appropriate channel for this message?

When a message does not result in communication, the most common cause is the sender's lack of getting feedback to ensure mutual understanding.

Understanding Behavior, Human Relations, and Performance

Personality, Stress, Learning, and Perception

Attitudes, Self-Concept, Values, and Ethics

Time and Career Management

Dealing With Conflict

Leading and Trust

Motivating Performance

Ethical Power, Politics, and Etiquette

Networking and Negotiating

Team Dynamics, Creativity and Problem Solving, and Decision Making

Organizational Change and Culture

Valuing Diversity Globally

Filters

"The company's Annual Sports Meet will be held on the 15^th of November this year." Which of the following is the most appropriate channel for this message?