Question 1

Which of the following actions would increase employee motivation mainly by enhancing their effort-to-performance expectancy?

Accepted Answer

A)  Convince employees that poor performance will not be rewarded. 
B)  Reward employees with things that they value. 
C)  Measure performance more accurately. 
D)  Let employees know that their chances of performing successfully are good. 
E)  All of the answers are correct. 
A)  Convince employees that poor performance will not be rewarded. 
B)  Reward employees with things that they value. 
C)  Measure performance more accurately. 
D)  Let employees know that their chances of performing successfully are good. 
E)  All of the answers are correct.

Question 2

Expectancy theory is a useful model that explains motivation.

Accepted Answer

A) True 
 B)False

Question 3

Expectancy theory identifies emotions as a key component of employee motivation.

Accepted Answer

A) True 
 B)False

Question 4

Feelings of inequity occur when employees receive less than others,but not when they receive more than others.

Accepted Answer

A) True 
 B)False

Question 5

It is often difficult to maintain feelings of equity among employees because:

Accepted Answer

A)  most employees feel inequitably treated no matter how much they receive for their work effort. 
B)  the equity theory model does not apply to non-management employees. 
C)  most employees don't know about feelings of equity. 
D)  each employee has different opinions regarding which inputs should be rewarded and which outcomes are more valuable than others. 
E)  All of the answers are correct. 
A)  most employees feel inequitably treated no matter how much they receive for their work effort. 
B)  the equity theory model does not apply to non-management employees. 
C)  most employees don't know about feelings of equity. 
D)  each employee has different opinions regarding which inputs should be rewarded and which outcomes are more valuable than others. 
E)  All of the answers are correct.

Question 6

Suppose that you supervise two-dozen sales representatives,covering every region of the country,from your office at company headquarters.Describe a feedback strategy that might improve the performance of these employees with respect to increasing sales to new clients.

Accepted Answer

To answer this question,we must consider

Question 7

The lowest levels of employee engagement are usually found in Brazil.

Accepted Answer

A) True 
 B)False

Question 8

When people experience procedural injustice,they are more likely to:

Accepted Answer

A)  engage in more organizational citizenship behaviours. 
B)  engage in counterproductive work behaviours. 
C)  more likely to comply with higher authorities in the future. 
D)  All of the answers are correct. 
E)  engage in more organizational citizenship behaviours and are more likely to comply with higher authorities in the future. 
A)  engage in more organizational citizenship behaviours. 
B)  engage in counterproductive work behaviours. 
C)  more likely to comply with higher authorities in the future. 
D)  All of the answers are correct. 
E)  engage in more organizational citizenship behaviours and are more likely to comply with higher authorities in the future.

Question 9

People with a high need for affiliation tend to be more effective in jobs that require them to mediate conflicts.

Accepted Answer

A) True 
 B)False

Question 10

Expectancy theory mainly explains how employees:

Accepted Answer

A)  have different needs at different times. 
B)  can use personal expectations to reduce work-related stress. 
C)  can motivate themselves through power. 
D)  have different levels of work effort based on their expectations of performance and reward outcomes. 
E)  compare their inputs and outcomes to other people. 
A)  have different needs at different times. 
B)  can use personal expectations to reduce work-related stress. 
C)  can motivate themselves through power. 
D)  have different levels of work effort based on their expectations of performance and reward outcomes. 
E)  compare their inputs and outcomes to other people.

Question 11

Friendly Cafe is a chain of coffee shops located throughout Canada.The company president wants your management-consulting firm to use behavioural modelling to improve customer service skills among servers.Give two explanations why behavioural modelling may be an effective learning strategy in this situation and identify two important characteristics of this approach.

Accepted Answer

According to social cognitive theory,emp

Question 12

The positive organizations behaviour perspective focuses on teaching students the correct behaviours expected of them in modern work organizations.

Accepted Answer

A) True 
 B)False

Question 13

According to equity theory:

Accepted Answer

A)  everyone has the same needs over their working life. 
B)  money should never be used to motivate employees. 
C)  employees must set their own goals. 
D)  the importance of inputs and outcomes varies from one person to the next. 
E)  improving job security and working conditions will improve job satisfaction and, consequently, employee motivation. 
A)  everyone has the same needs over their working life. 
B)  money should never be used to motivate employees. 
C)  employees must set their own goals. 
D)  the importance of inputs and outcomes varies from one person to the next. 
E)  improving job security and working conditions will improve job satisfaction and, consequently, employee motivation.

Question 14

Which motivation theory considers the individual's perceived probability that his or her effort will result in a particular level of performance?

Accepted Answer

A)  Learned needs theory 
B)  Expectancy theory 
C)  Needs hierarchy theory 
D)  Equity theory 
E)  Four-drive theory 
A)  Learned needs theory 
B)  Expectancy theory 
C)  Needs hierarchy theory 
D)  Equity theory 
E)  Four-drive theory

Question 15

Four-drives theory recommends that organizations rely on financial rewards rather than non-financial rewards to motivate employees.

Accepted Answer

A) True 
 B)False

Question 16

According to social cognitive theory,people learn to anticipate consequences mainly by observing the experiences of other people.

Accepted Answer

A) True 
 B)False

Question 17

The stronger your needs the less motivated you are to fulfill them,because you feel they are out of reach.

Accepted Answer

A) True 
 B)False

Question 18

In behaviour modification,the variable ratio schedule:

Accepted Answer

A)  rewards behaviour continuously rather than infrequently. 
B)  occurs when employees receive their biweekly pay cheque. 
C)  reinforces behaviour after it occurs a varying length of time. 
D)  reinforces behaviour after it occurs a varying number of times. 
E)  All of the answers are correct. 
A)  rewards behaviour continuously rather than infrequently. 
B)  occurs when employees receive their biweekly pay cheque. 
C)  reinforces behaviour after it occurs a varying length of time. 
D)  reinforces behaviour after it occurs a varying number of times. 
E)  All of the answers are correct.

Question 19

Research indicates that employee engagement is associated with higher organizational citizenship.

Accepted Answer

A) True 
 B)False

Question 20

Participation in goal formation tends to increase performance when employees lack commitment to assigned goals.

Accepted Answer

A) True 
 B)False

Which of the following actions would increase employee motivation mainly by enhancing their effort-to-performance expectancy?

Expectancy theory is a useful model that explains motivation.

Expectancy theory identifies emotions as a key component of employee motivation.

Feelings of inequity occur when employees receive less than others,but not when they receive more than others.

It is often difficult to maintain feelings of equity among employees because:

Suppose that you supervise two-dozen sales representatives,covering every region of the country,from your office at company headquarters.Describe a feedback strategy that might improve the performance of these employees with respect to increasing sales to new clients.

The lowest levels of employee engagement are usually found in Brazil.

When people experience procedural injustice,they are more likely to:

People with a high need for affiliation tend to be more effective in jobs that require them to mediate conflicts.

Expectancy theory mainly explains how employees:

The positive organizations behaviour perspective focuses on teaching students the correct behaviours expected of them in modern work organizations.

According to equity theory:

Which motivation theory considers the individual's perceived probability that his or her effort will result in a particular level of performance?

Four-drives theory recommends that organizations rely on financial rewards rather than non-financial rewards to motivate employees.

According to social cognitive theory,people learn to anticipate consequences mainly by observing the experiences of other people.

The stronger your needs the less motivated you are to fulfill them,because you feel they are out of reach.

In behaviour modification,the variable ratio schedule:

Research indicates that employee engagement is associated with higher organizational citizenship.

Participation in goal formation tends to increase performance when employees lack commitment to assigned goals.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 5: Foundations of Employee Motivation

Which of the following actions would increase employee motivation mainly by enhancing their effort-to-performance expectancy?

Expectancy theory is a useful model that explains motivation.

Expectancy theory identifies emotions as a key component of employee motivation.

Feelings of inequity occur when employees receive less than others,but not when they receive more than others.

It is often difficult to maintain feelings of equity among employees because:

Suppose that you supervise two-dozen sales representatives,covering every region of the country,from your office at company headquarters.Describe a feedback strategy that might improve the performance of these employees with respect to increasing sales to new clients.

The lowest levels of employee engagement are usually found in Brazil.

When people experience procedural injustice,they are more likely to:

People with a high need for affiliation tend to be more effective in jobs that require them to mediate conflicts.

Expectancy theory mainly explains how employees:

The positive organizations behaviour perspective focuses on teaching students the correct behaviours expected of them in modern work organizations.

According to equity theory:

Which motivation theory considers the individual's perceived probability that his or her effort will result in a particular level of performance?

Four-drives theory recommends that organizations rely on financial rewards rather than non-financial rewards to motivate employees.

According to social cognitive theory,people learn to anticipate consequences mainly by observing the experiences of other people.

The stronger your needs the less motivated you are to fulfill them,because you feel they are out of reach.

In behaviour modification,the variable ratio schedule:

Research indicates that employee engagement is associated with higher organizational citizenship.

Participation in goal formation tends to increase performance when employees lack commitment to assigned goals.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters