Exam 6: Applied Performance Practices

Motivator-hygiene theory suggests that people are mainly motivated by characteristics of the job itself,not by working conditions and other factors external to the job.

The largest portion of most paycheques is based on the person's membership and seniority.

Which of the following does NOT occur at very high levels of job specialization?

Self-leadership relies on ideas from:

Empowerment is the process of putting employees in situations involving job rotation and job enlargement.

Mental imagery helps us to anticipate and work out solutions to potential obstacles in our work.

A high degree of autonomy,task identity,and task significance are important conditions for:

NuGlass Ltd.manufactures glass for commercial products.The production process has several interdependent tasks and employees in those tasks need to coordinate their work for maximum efficiency and effectiveness.Management wants each employee to learn several jobs so that the production group can be more flexible.Describe one type of reward system that would best motivate employees to learn several jobs,and identify a potential disadvantage of this reward system.

The philosophy behind scientific management is to increase job enrichment and thereby improve employee satisfaction.

A government agency enriched the jobs of customer service assistants (CSAs)by giving them more autonomy and responsibility for clients in a specific geographic area.Previously,CSAs had limited autonomy and would serve clients based on random assignment.Although these changes clearly enriched the jobs,many of the CSAs were neither more motivated nor satisfied after the changes.These negative results likely occurred because:

Before meeting a new client,a salesperson visualizes the experience of meeting the person and effectively answering some of the challenging questions the client might ask.This activity is an example of:

Which of the following explicitly measures a composite of financial,customer,internal processes,and employee factors to reward executive performance?

Effective performance-based rewards should:

Frederick Herzberg's motivator-hygiene theory casts more of a spotlight on the job itself (rather than the work environment)as an important source of employee motivation.

Which of the following is most consistent with the idea that employees are expected to continuously learn skills that will keep them employed?

One problem with seniority-based rewards is that they cause higher turnover.

Self-leadership includes several elements,including:

In 1436,the waterways of Venice were used to fully load 10 galleons with supplies in just six hours.As each vessel was towed along the narrow waterway,people at each house transferred munitions and other supplies to the passing vessel.By the end of the street,each vessel was fully loaded and ready for sailing.This event,known as the 'Arsenal of Venice',is an early example of:

Which of the following is NOT explicitly identified as a component of self-leadership?

Which of the following tends to create an 'ownership culture' and align employee behaviours more closely to organizational objectives?