Question 1

Forming natural work units tends to increase task identity and task significance.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is considered an individual incentive?

Accepted Answer

A) Gainsharing plans 
B) Balanced scorecards 
C) Share options 
D) Share ownership 
E) Commissions 
A) Gainsharing plans 
B) Balanced scorecards 
C) Share options 
D) Share ownership 
E) Commissions

Question 3

A cable TV company redesigned jobs so that one employee interacts directly with customers,connects and disconnects their cable service,installs their special services and collects overdue accounts in an assigned area.Previously,each task was performed by a different person and the customer interacted only with someone at head office.This change is an example of:

Accepted Answer

A) increasing job enrichment by establishing client relationships. 
B) encouraging self-reinforcement. 
C) introducing job rotation. 
D) increasing job specialization. 
E) None of the answers apply. 
A) increasing job enrichment by establishing client relationships. 
B) encouraging self-reinforcement. 
C) introducing job rotation. 
D) increasing job specialization. 
E) None of the answers apply.

Question 4

The head of operations at NanoTech Systems announced that the company "empowers its employees to perform their jobs at peak performance." Discuss the operations manager's statement in the context of the meaning of empowerment.

Accepted Answer

The statement made by the head of operat

Question 5

Research suggests that job enlargement increases employee motivation.

Accepted Answer

A) True 
 B)False

Question 6

Employee share ownership plans and share options tend to create an 'ownership culture' in which employees feel aligned with the organization's success.

Accepted Answer

A) True 
 B)False

Question 7

Gainsharing plans are used mainly to measure performance of medical staff.

Accepted Answer

A) True 
 B)False

Question 8

Job status-based rewards:

Accepted Answer

A) encourage employees to exaggerate job duties and hoard resources. 
B) motivate employees to compete for positions further up the organization. 
C) tend to encourage bureaucratic hierarchy. 
D) All of the answers are correct. 
E) None of the above. 
A) encourage employees to exaggerate job duties and hoard resources. 
B) motivate employees to compete for positions further up the organization. 
C) tend to encourage bureaucratic hierarchy. 
D) All of the answers are correct. 
E) None of the above.

Question 9

Which of the following are potential problems with performance-based pay plans?

Accepted Answer

A) Employers offer rewards that employees don't value. 
B) Some plans reward individual performance when the employee's work is highly interdependent. 
C) It is difficult to anticipate the unintended consequences of performance-based rewards. 
D) All of the answers are correct. 
E) Some plans reward individual performance when the employee's work is highly interdependent and it is difficult to anticipate the unintended consequences of performance-based rewards. 
A) Employers offer rewards that employees don't value. 
B) Some plans reward individual performance when the employee's work is highly interdependent. 
C) It is difficult to anticipate the unintended consequences of performance-based rewards. 
D) All of the answers are correct. 
E) Some plans reward individual performance when the employee's work is highly interdependent and it is difficult to anticipate the unintended consequences of performance-based rewards.

Question 10

One problem with linking rewards to job performance is that managers rely on different criteria when estimating employee performance levels.

Accepted Answer

A) True 
 B)False

Question 11

Job enlargement increases skill variety.

Accepted Answer

A) True 
 B)False

Question 12

The more employees see a direct connection between their daily actions and the reward,the more they are motivated to improve performance.

Accepted Answer

A) True 
 B)False

Question 13

__________ represents an employee's experienced meaningfulness in their work,a sense of self-determination,confidence in their abilities,and a sense that their work has an impact on the company's success?

Accepted Answer

A) Positive self-talk 
B) Job specialization 
C) Empowerment 
D) Job rotation 
E) Core job characteristics 
A) Positive self-talk 
B) Job specialization 
C) Empowerment 
D) Job rotation 
E) Core job characteristics

Question 14

Research suggests that men and women differ in their attitudes towards money.

Accepted Answer

A) True 
 B)False

Question 15

A video journalist's job consists of operating the camera,reporting the story,and often editing the work,whereas these three tasks are traditionally performed by three people.Video journalism is an example of:

Accepted Answer

A) self-leadership. 
B) job enrichment. 
C) job enlargement. 
D) job specialization. 
E) job enrichment and job enlargement. 
A) self-leadership. 
B) job enrichment. 
C) job enlargement. 
D) job specialization. 
E) job enrichment and job enlargement.

Question 16

Companies are applying job specialization when employees are made directly responsible for specific customers and having them communicate directly with those customers.

Accepted Answer

A) True 
 B)False

Question 17

Scientific management is the process of systematically dividing work into its smallest possible elements and standardizing work activities to achieve maximum efficiency.

Accepted Answer

A) True 
 B)False

Question 18

A rubber recycling plant employed 150 unskilled and relatively low-paid production employees.Although employees were unhappy about their pay levels as well as noise and heat in the plant,most had high seniority because there were many other employment opportunities in the community.To motivate the workforce,the new plant manager decided to enrich the production jobs by giving them a wider variety of tasks to perform and giving them more autonomy regarding when they performed those tasks.However,rather than increase job performance,the changes resulted in more complaints from employees,higher absenteeism due to stress and a slight increase in turnover.Based on your knowledge of job design,explain why these results may have occurred.

Accepted Answer

This question addresses the contingencie

Question 19

Team rewards increase employee preferences for team-based work arrangements.

Accepted Answer

A) True 
 B)False

Question 20

Normal Technologies Corp.(NTC)offers superb fitness facilities,flexible work hours,a gourmet restaurant with company-subsidized meals and a workplace with security systems for high physical safety.According to Herzberg's motivator-hygiene theory,these conditions will:

Accepted Answer

A) motivate all of NTC's employees to perform their jobs better. 
B) motivate employees whose lower-level needs have not yet been satisfied. 
C) increase job satisfaction among employees who value those conditions. 
D) reduce job dissatisfaction among NTC's employees but will not motivate them to perform their jobs. 
E) cause employees to quit their jobs more than if these special benefits were not provided. 
A) motivate all of NTC's employees to perform their jobs better. 
B) motivate employees whose lower-level needs have not yet been satisfied. 
C) increase job satisfaction among employees who value those conditions. 
D) reduce job dissatisfaction among NTC's employees but will not motivate them to perform their jobs. 
E) cause employees to quit their jobs more than if these special benefits were not provided.

Forming natural work units tends to increase task identity and task significance.

Which of the following is considered an individual incentive?

The head of operations at NanoTech Systems announced that the company "empowers its employees to perform their jobs at peak performance." Discuss the operations manager's statement in the context of the meaning of empowerment.

Research suggests that job enlargement increases employee motivation.

Employee share ownership plans and share options tend to create an 'ownership culture' in which employees feel aligned with the organization's success.

Gainsharing plans are used mainly to measure performance of medical staff.

Job status-based rewards:

Which of the following are potential problems with performance-based pay plans?

One problem with linking rewards to job performance is that managers rely on different criteria when estimating employee performance levels.

Job enlargement increases skill variety.

The more employees see a direct connection between their daily actions and the reward,the more they are motivated to improve performance.

__________ represents an employee's experienced meaningfulness in their work,a sense of self-determination,confidence in their abilities,and a sense that their work has an impact on the company's success?

Research suggests that men and women differ in their attitudes towards money.

A video journalist's job consists of operating the camera,reporting the story,and often editing the work,whereas these three tasks are traditionally performed by three people.Video journalism is an example of:

Companies are applying job specialization when employees are made directly responsible for specific customers and having them communicate directly with those customers.

Scientific management is the process of systematically dividing work into its smallest possible elements and standardizing work activities to achieve maximum efficiency.

Team rewards increase employee preferences for team-based work arrangements.

Normal Technologies Corp.(NTC)offers superb fitness facilities,flexible work hours,a gourmet restaurant with company-subsidized meals and a workplace with security systems for high physical safety.According to Herzberg's motivator-hygiene theory,these conditions will:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 6: Applied Performance Practices

Forming natural work units tends to increase task identity and task significance.

Which of the following is considered an individual incentive?

The head of operations at NanoTech Systems announced that the company "empowers its employees to perform their jobs at peak performance." Discuss the operations manager's statement in the context of the meaning of empowerment.

Research suggests that job enlargement increases employee motivation.

Employee share ownership plans and share options tend to create an 'ownership culture' in which employees feel aligned with the organization's success.

Gainsharing plans are used mainly to measure performance of medical staff.

Job status-based rewards:

Which of the following are potential problems with performance-based pay plans?

One problem with linking rewards to job performance is that managers rely on different criteria when estimating employee performance levels.

Job enlargement increases skill variety.

The more employees see a direct connection between their daily actions and the reward,the more they are motivated to improve performance.

__________ represents an employee's experienced meaningfulness in their work,a sense of self-determination,confidence in their abilities,and a sense that their work has an impact on the company's success?

Research suggests that men and women differ in their attitudes towards money.

A video journalist's job consists of operating the camera,reporting the story,and often editing the work,whereas these three tasks are traditionally performed by three people.Video journalism is an example of:

Companies are applying job specialization when employees are made directly responsible for specific customers and having them communicate directly with those customers.

Scientific management is the process of systematically dividing work into its smallest possible elements and standardizing work activities to achieve maximum efficiency.

Team rewards increase employee preferences for team-based work arrangements.

Normal Technologies Corp.(NTC)offers superb fitness facilities,flexible work hours,a gourmet restaurant with company-subsidized meals and a workplace with security systems for high physical safety.According to Herzberg's motivator-hygiene theory,these conditions will:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters