Question 1

Your boss has the highest level of emotional intelligence.Which of the following abilities does your boss possess?

Accepted Answer

A) He is able to perceive his own emotions. 
B) He is able to empathize with others. 
C) He is able to understand the meaning of his own emotions. 
D) He is able to calm employees when they are upset. 
E) He is able to manage his own emotions. 
A) He is able to perceive his own emotions. 
B) He is able to empathize with others. 
C) He is able to understand the meaning of his own emotions. 
D) He is able to calm employees when they are upset. 
E) He is able to manage his own emotions.

Question 2

The competency most strongly associated with social awareness is:

Accepted Answer

A) conflict management. 
B) empathy. 
C) organizational comprehension. 
D) self-esteem. 
E) job performance. 
A) conflict management. 
B) empathy. 
C) organizational comprehension. 
D) self-esteem. 
E) job performance.

Question 3

Briefly describe the five ways of managing work-related stress.

Accepted Answer

(1) Remove the Stressor: Removing the st

Question 4

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:

Accepted Answer

A) emotional intelligence. 
B) emotional labor. 
C) cognitive dissonance. 
D) positive affectivity. 
E) job satisfaction. 
A) emotional intelligence. 
B) emotional labor. 
C) cognitive dissonance. 
D) positive affectivity. 
E) job satisfaction.

Question 5

Emotions will have a greater influence on our perceptions, attitudes, decisions, and behavior than cognition because:

Accepted Answer

A) emotional processes often occur before cognitive processes. 
B) cognitive processes are less significant for individual behaviors. 
C) emotional processes are simpler than cognitive processes. 
D) emotional processes are more likely to result in negative behaviors. 
E) cognitive processes are more likely to result in negative behaviors. 
A) emotional processes often occur before cognitive processes. 
B) cognitive processes are less significant for individual behaviors. 
C) emotional processes are simpler than cognitive processes. 
D) emotional processes are more likely to result in negative behaviors. 
E) cognitive processes are more likely to result in negative behaviors.

Question 6

Trust, employee involvement, and organizational comprehension tend to increase organizational commitment.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following terms refer to established perceptions about the attitude object?

Accepted Answer

A) Intentions 
B) Feelings 
C) Senses 
D) Beliefs 
E) Behaviors 
A) Intentions 
B) Feelings 
C) Senses 
D) Beliefs 
E) Behaviors

Question 8

Studies indicate that while executives tend to make quick decisions based on logical reasoning, the best decisions are based on their emotional responses.

Accepted Answer

A) True 
 B)False

Question 9

The stress consequence called job burnout occurs when people experience all of the following EXCEPT:

Accepted Answer

A) lethargy. 
B) emotional exhaustion. 
C) cynicism. 
D) depersonalization. 
E) reduced personal accomplishment. 
A) lethargy. 
B) emotional exhaustion. 
C) cynicism. 
D) depersonalization. 
E) reduced personal accomplishment.

Question 10

Cognitive dissonance occurs only when others observe an inconsistency between our beliefs, feelings, and behavior.

Accepted Answer

A) True 
 B)False

Question 11

Which of these statements about emotional labor is true?

Accepted Answer

A) Jobs involving customer service do not require emotional labor. 
B) Research indicates that emotional display rules and standards are very similar around the world. 
C) Emotional labor demands are lower in jobs requiring a variety of emotions. 
D) Emotional labor demands are lower in jobs where interaction with clients is frequent. 
E) Emotional labor demands are higher in jobs requiring more intense emotions. 
A) Jobs involving customer service do not require emotional labor. 
B) Research indicates that emotional display rules and standards are very similar around the world. 
C) Emotional labor demands are lower in jobs requiring a variety of emotions. 
D) Emotional labor demands are lower in jobs where interaction with clients is frequent. 
E) Emotional labor demands are higher in jobs requiring more intense emotions.

Question 12

Anger, fear, joy, and sadness represent:

Accepted Answer

A) the beliefs that influence our attitudes towards something or someone. 
B) the first four stages of emotional labor. 
C) different types of emotions. 
D) the four dimensions of job satisfaction. 
E) the four areas of the Johari Window. 
A) the beliefs that influence our attitudes towards something or someone. 
B) the first four stages of emotional labor. 
C) different types of emotions. 
D) the four dimensions of job satisfaction. 
E) the four areas of the Johari Window.

Question 13

Affective commitment refers to a calculative attachment to remain in the organization.

Accepted Answer

A) True 
 B)False

Question 14

The highest level of emotional intelligence is:

Accepted Answer

A) being aware of other people's emotions. 
B) self-management. 
C) organizational comprehension. 
D) self-awareness. 
E) managing other people's emotions. 
A) being aware of other people's emotions. 
B) self-management. 
C) organizational comprehension. 
D) self-awareness. 
E) managing other people's emotions.

Question 15

Continuance commitment is a calculative decision to remain with the organization.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements about stress is true?

Accepted Answer

A) Employees are the most productive when they experience no stress. 
B) Stress is caused by stressors. 
C) Stress is a psychological condition and not physiological condition. 
D) The hypoventilation syndrome describes the stress experience. 
E) When a person is under stress, the body moves less blood to the brain. 
A) Employees are the most productive when they experience no stress. 
B) Stress is caused by stressors. 
C) Stress is a psychological condition and not physiological condition. 
D) The hypoventilation syndrome describes the stress experience. 
E) When a person is under stress, the body moves less blood to the brain.

Question 17

Which of the following statements about job satisfaction and job performance is true?

Accepted Answer

A) Employees who are dissatisfied with their jobs do not have high job performance. 
B) Job satisfaction has almost no effect on job performance. 
C) Employees who are satisfied with their jobs have higher job performance. 
D) Happy workers are less productive workers. 
E) Employees have higher job satisfaction only after they have received a financial reward. 
A) Employees who are dissatisfied with their jobs do not have high job performance. 
B) Job satisfaction has almost no effect on job performance. 
C) Employees who are satisfied with their jobs have higher job performance. 
D) Happy workers are less productive workers. 
E) Employees have higher job satisfaction only after they have received a financial reward.

Question 18

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following reduces stress by allowing withdrawal from the stressor?

Accepted Answer

A) Flexible work schedules 
B) Vacations 
C) Work addiction 
D) Telecommuting 
E) Workaholism 
A) Flexible work schedules 
B) Vacations 
C) Work addiction 
D) Telecommuting 
E) Workaholism

Your boss has the highest level of emotional intelligence.Which of the following abilities does your boss possess?

The competency most strongly associated with social awareness is:

Briefly describe the five ways of managing work-related stress.

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:

Emotions will have a greater influence on our perceptions, attitudes, decisions, and behavior than cognition because:

Trust, employee involvement, and organizational comprehension tend to increase organizational commitment.

Which of the following terms refer to established perceptions about the attitude object?

Studies indicate that while executives tend to make quick decisions based on logical reasoning, the best decisions are based on their emotional responses.

The stress consequence called job burnout occurs when people experience all of the following EXCEPT:

Cognitive dissonance occurs only when others observe an inconsistency between our beliefs, feelings, and behavior.

Which of these statements about emotional labor is true?

Anger, fear, joy, and sadness represent:

Affective commitment refers to a calculative attachment to remain in the organization.

The highest level of emotional intelligence is:

Continuance commitment is a calculative decision to remain with the organization.

Which of the following statements about stress is true?

Which of the following statements about job satisfaction and job performance is true?

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Which of the following reduces stress by allowing withdrawal from the stressor?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Your boss has the highest level of emotional intelligence.Which of the following abilities does your boss possess?

The competency most strongly associated with social awareness is:

Briefly describe the five ways of managing work-related stress.

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:

Emotions will have a greater influence on our perceptions, attitudes, decisions, and behavior than cognition because:

Trust, employee involvement, and organizational comprehension tend to increase organizational commitment.

Which of the following terms refer to established perceptions about the attitude object?

Studies indicate that while executives tend to make quick decisions based on logical reasoning, the best decisions are based on their emotional responses.

The stress consequence called job burnout occurs when people experience all of the following EXCEPT:

Cognitive dissonance occurs only when others observe an inconsistency between our beliefs, feelings, and behavior.

Which of these statements about emotional labor is true?

Anger, fear, joy, and sadness represent:

Affective commitment refers to a calculative attachment to remain in the organization.

The highest level of emotional intelligence is:

Continuance commitment is a calculative decision to remain with the organization.

Which of the following statements about stress is true?

Which of the following statements about job satisfaction and job performance is true?

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Which of the following reduces stress by allowing withdrawal from the stressor?

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters