Question 1

Job burnout is a particular stress consequence process, which typically consists of three stages.

Accepted Answer

A) True 
 B)False

Question 2

After working weeks on a difficult proposal for a client, Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.When Jack hears this from his boss, he yelps 'Yahoo!' and automatically thrusts his fisted hand in the air.The acceptance of Jack's proposal would be considered his:

Accepted Answer

A) attitude object. 
B) promotion. 
C) hard work. 
D) behavioral intention. 
E) cluster of assessed feelings. 
A) attitude object. 
B) promotion. 
C) hard work. 
D) behavioral intention. 
E) cluster of assessed feelings.

Question 3

Which of these countries is more likely to accept or tolerate people who display their true emotions at work?

Accepted Answer

A) U.S.A. 
B) Japan 
C) France 
D) Spain 
E) Austria 
A) U.S.A. 
B) Japan 
C) France 
D) Spain 
E) Austria

Question 4

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Accepted Answer

A) True 
 B)False

Question 5

Emotional intelligence refers to how an individual behaves, not the abilities of that individual.

Accepted Answer

A) True 
 B)False

Question 6

Many companies try to create positive experiences at work.Which of the following is the major reason for this?

Accepted Answer

A) It is mandatory for a multi-national company to have such work conditions. 
B) Work conditions can have an emotional influence on employee attitudes. 
C) In order to promote an image of increased corporate social responsibility. 
D) As part of the green marketing campaign which is popular around the world. 
E) This would help the employers form a cognitive dissonance with the employees. 
A) It is mandatory for a multi-national company to have such work conditions. 
B) Work conditions can have an emotional influence on employee attitudes. 
C) In order to promote an image of increased corporate social responsibility. 
D) As part of the green marketing campaign which is popular around the world. 
E) This would help the employers form a cognitive dissonance with the employees.

Question 7

Emotions are brief events or "episodes".

Accepted Answer

A) True 
 B)False

Question 8

Job performance leads to improved job satisfaction only when performance is linked to valued rewards.

Accepted Answer

A) True 
 B)False

Question 9

Jiana is a flight attendant for a large airline.She exclusively works a long flight from Japan to New York, and is expected to constantly maintain a positive attitude no matter what situation arises.Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher and she often feels frustrated as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations.The difference Jiana experiences between her American clients and her Japanese clients is mainly due to:

Accepted Answer

A) feelings. 
B) stereotypes. 
C) display norms. 
D) display rules. 
E) apathetic culture. 
A) feelings. 
B) stereotypes. 
C) display norms. 
D) display rules. 
E) apathetic culture.

Question 10

Behavioral intentions represent your conscious positive or negative evaluations of the attitude object and your motivation to engage in a particular behavior.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an effect of emotions?

Accepted Answer

A) They represent the cluster of beliefs and behavioral intentions toward a person. 
B) They put us into a state of readiness. 
C) They help us involve in conscious logical reasoning. 
D) They enable us to have established perceptions about the attitude object. 
E) They represent one's motivation to engage in a particular behavior. 
A) They represent the cluster of beliefs and behavioral intentions toward a person. 
B) They put us into a state of readiness. 
C) They help us involve in conscious logical reasoning. 
D) They enable us to have established perceptions about the attitude object. 
E) They represent one's motivation to engage in a particular behavior.

Question 12

Some level of stress is a necessary part of life for every individual.

Accepted Answer

A) True 
 B)False

Question 13

Job sharing and telecommuting are usually considered ways to reduce stress through increasing work/life balance.

Accepted Answer

A) True 
 B)False

Question 14

Tai was overjoyed when she learned that she would be promoted to a position with higher responsibility and pay.However, even before hearing about the promotion, she believed that the regional manager who made the promotion decision was fair-minded.Use the emotions, attitudes, and behavior model to explain how Tai's emotions and beliefs influence her positive feelings towards the regional manager.

Accepted Answer

To answer this question, students should

Question 15

Self-reinforcement can potentially minimize stress by:

Accepted Answer

A) removing people from stressors. 
B) helping employees to temporarily withdraw from the stressor. 
C) helping employees to control the consequences of stress. 
D) helping employees to develop more favorable perceptions of the stressors. 
E) Self-leadership has no known effect on work-related stress. 
A) removing people from stressors. 
B) helping employees to temporarily withdraw from the stressor. 
C) helping employees to control the consequences of stress. 
D) helping employees to develop more favorable perceptions of the stressors. 
E) Self-leadership has no known effect on work-related stress.

Question 16

High task control increases employee exposure to the risk of burnout.

Accepted Answer

A) True 
 B)False

Question 17

Overall, corporate leaders need to keep in mind that emotions shape employee attitudes and attitudes influence various forms of work-related behavior.

Accepted Answer

A) True 
 B)False

Question 18

Which of these stress management activities helps employees improve their perceived ability to cope with the stressor and possibly remove the stressor?

Accepted Answer

A) Transfer 
B) Social support 
C) Meditation 
D) Vacations 
E) Fitness programs 
A) Transfer 
B) Social support 
C) Meditation 
D) Vacations 
E) Fitness programs

Question 19

People with high emotional intelligence are superior leaders.

Accepted Answer

A) True 
 B)False

Question 20

Vacations and holidays allow employees to withdraw from various organizational stressors and reenergize for future challenges.

Accepted Answer

A) True 
 B)False

Job burnout is a particular stress consequence process, which typically consists of three stages.

Which of these countries is more likely to accept or tolerate people who display their true emotions at work?

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Emotional intelligence refers to how an individual behaves, not the abilities of that individual.

Many companies try to create positive experiences at work.Which of the following is the major reason for this?

Emotions are brief events or "episodes".

Job performance leads to improved job satisfaction only when performance is linked to valued rewards.

Behavioral intentions represent your conscious positive or negative evaluations of the attitude object and your motivation to engage in a particular behavior.

Which of the following is an effect of emotions?

Some level of stress is a necessary part of life for every individual.

Job sharing and telecommuting are usually considered ways to reduce stress through increasing work/life balance.

Self-reinforcement can potentially minimize stress by:

High task control increases employee exposure to the risk of burnout.

Overall, corporate leaders need to keep in mind that emotions shape employee attitudes and attitudes influence various forms of work-related behavior.

Which of these stress management activities helps employees improve their perceived ability to cope with the stressor and possibly remove the stressor?

People with high emotional intelligence are superior leaders.

Vacations and holidays allow employees to withdraw from various organizational stressors and reenergize for future challenges.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Job burnout is a particular stress consequence process, which typically consists of three stages.

Which of these countries is more likely to accept or tolerate people who display their true emotions at work?

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Emotional intelligence refers to how an individual behaves, not the abilities of that individual.

Many companies try to create positive experiences at work.Which of the following is the major reason for this?

Emotions are brief events or "episodes".

Job performance leads to improved job satisfaction only when performance is linked to valued rewards.

Behavioral intentions represent your conscious positive or negative evaluations of the attitude object and your motivation to engage in a particular behavior.

Which of the following is an effect of emotions?

Some level of stress is a necessary part of life for every individual.

Job sharing and telecommuting are usually considered ways to reduce stress through increasing work/life balance.

Self-reinforcement can potentially minimize stress by:

High task control increases employee exposure to the risk of burnout.

Overall, corporate leaders need to keep in mind that emotions shape employee attitudes and attitudes influence various forms of work-related behavior.

Which of these stress management activities helps employees improve their perceived ability to cope with the stressor and possibly remove the stressor?

People with high emotional intelligence are superior leaders.

Vacations and holidays allow employees to withdraw from various organizational stressors and reenergize for future challenges.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters