Question 1

Social support cannot improve a person's self-confidence, but it can help a person withdraw from a stressor.

Accepted Answer

A) True 
 B)False

Question 2

Workaholics typically have a high level of enjoyment of work.

Accepted Answer

A) True 
 B)False

Question 3

Display rules are norms that require employees to show certain emotions and to withhold others.

Accepted Answer

A) True 
 B)False

Question 4

The dimensions of emotional intelligence are cognitive dissonance, continuance commitment, and emotional labor.

Accepted Answer

A) True 
 B)False

Question 5

Jiana is a flight attendant for a large airline.She exclusively works a long flight from Japan to New York, and is expected to constantly maintain a positive attitude no matter what situation arises.Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher and she often feels frustrated as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations.According to the EVLN model, John is responding to his dissatisfaction in which way?

Accepted Answer

A) Exit 
B) Voice 
C) Loyalty 
D) Neglect 
E) None of these. 
A) Exit 
B) Voice 
C) Loyalty 
D) Neglect 
E) None of these.

Question 6

Eustress refers to the short-term causes of stress, whereas distress refers to long-term causes.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following represent the three dimensions of workaholism?

Accepted Answer

A) Efficacy, cynicism, and emotional exhaustion. 
B) Work involvement, compulsion to work, and low enjoyment of work. 
C) Alarm reaction, resistance, and exhaustion. 
D) Time, strain, and role. 
E) Cynicism, drive to succeed, and resistance. 
A) Efficacy, cynicism, and emotional exhaustion. 
B) Work involvement, compulsion to work, and low enjoyment of work. 
C) Alarm reaction, resistance, and exhaustion. 
D) Time, strain, and role. 
E) Cynicism, drive to succeed, and resistance.

Question 8

Emotional dissonance is:

Accepted Answer

A) the emotion people experience when they are dissatisfied with their paycheck. 
B) a significant cause of stress and job burnout. 
C) present whenever emotional labor is not required in the job. 
D) the main source of unethical conduct in organizational settings. 
E) the existence of a set of similar emotional display rules around the world. 
A) the emotion people experience when they are dissatisfied with their paycheck. 
B) a significant cause of stress and job burnout. 
C) present whenever emotional labor is not required in the job. 
D) the main source of unethical conduct in organizational settings. 
E) the existence of a set of similar emotional display rules around the world.

Question 9

Emotions are defined as:

Accepted Answer

A) feelings that are not directed toward anything in particular. 
B) our judgments about what is right or wrong. 
C) our intentions to act towards an attitude object. 
D) the cluster of beliefs, assessed feelings and behavioral intentions towards an attitude object. 
E) physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness. 
A) feelings that are not directed toward anything in particular. 
B) our judgments about what is right or wrong. 
C) our intentions to act towards an attitude object. 
D) the cluster of beliefs, assessed feelings and behavioral intentions towards an attitude object. 
E) physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness.

Question 10

People are consciously aware of most emotions they experience.

Accepted Answer

A) True 
 B)False

Question 11

The exit-voice-loyalty-neglect (EVLN) model:

Accepted Answer

A) outlines the four consequences of emotional intelligence. 
B) identifies the four ways to manage employee emotions. 
C) explains why the psychological contract differs between employees and their employers. 
D) is a template for organizing and understanding the consequences of job dissatisfaction. 
E) explains the main differences between affective commitment and continuance commitment. 
A) outlines the four consequences of emotional intelligence. 
B) identifies the four ways to manage employee emotions. 
C) explains why the psychological contract differs between employees and their employers. 
D) is a template for organizing and understanding the consequences of job dissatisfaction. 
E) explains the main differences between affective commitment and continuance commitment.

Question 12

Which of the following terms best represents the positive or negative evaluations of the attitude object?

Accepted Answer

A) Intentions 
B) Behaviors 
C) Feelings 
D) Senses 
E) Beliefs 
A) Intentions 
B) Behaviors 
C) Feelings 
D) Senses 
E) Beliefs

Question 13

________ involves modifying behavior to be consistent with required emotions but continuing to hold different internal feelings.

Accepted Answer

A) Surface acting 
B) Customization 
C) Personalization 
D) Deep acting 
E) Emotional dissonance 
A) Surface acting 
B) Customization 
C) Personalization 
D) Deep acting 
E) Emotional dissonance

Question 14

People with more positive emotions typically have higher ____________ and are extroverted.

Accepted Answer

A) neuroticism 
B) emotional stability 
C) turnover 
D) consistency 
E) complexity 
A) neuroticism 
B) emotional stability 
C) turnover 
D) consistency 
E) complexity

Question 15

Shawna is dissatisfied with her boss for not supporting her work or recognizing her job performance.In spite of these problems, Shawna does not complain and does not intend to move elsewhere.Instead, she maintains her level of work effort and hopes the company will eventually correct these problems.According to the EVLN model, Shawna's response is:

Accepted Answer

A) exit. 
B) voice. 
C) employability. 
D) loyalty. 
E) neglect. 
A) exit. 
B) voice. 
C) employability. 
D) loyalty. 
E) neglect.

Question 16

Beliefs, feelings, and behavioral intentions are components of:

Accepted Answer

A) attitudes. 
B) the EVLN model. 
C) organizational commitment. 
D) emotions. 
E) the psychological contract. 
A) attitudes. 
B) the EVLN model. 
C) organizational commitment. 
D) emotions. 
E) the psychological contract.

Question 17

Briefly explain and distinguish between the two forms of organizational commitment.

Accepted Answer

The two forms are affective commitment a

Question 18

According to the Circumplex Model of Emotions, high activation negative emotions include:

Accepted Answer

A) bored. 
B) gloomy. 
C) jittery. 
D) still. 
E) all of these. 
A) bored. 
B) gloomy. 
C) jittery. 
D) still. 
E) all of these.

Question 19

Any environmental condition that places a physical or emotional demand on a person is called a stressor.

Accepted Answer

A) True 
 B)False

Question 20

An example of quid pro quo harassment would be:

Accepted Answer

A) posting of pornographic material. 
B) bullying. 
C) persistent incivility. 
D) employment offers dependent on unwanted sexual activity. 
E) an offensive working environment. 
A) posting of pornographic material. 
B) bullying. 
C) persistent incivility. 
D) employment offers dependent on unwanted sexual activity. 
E) an offensive working environment.

Social support cannot improve a person's self-confidence, but it can help a person withdraw from a stressor.

Workaholics typically have a high level of enjoyment of work.

Display rules are norms that require employees to show certain emotions and to withhold others.

The dimensions of emotional intelligence are cognitive dissonance, continuance commitment, and emotional labor.

Eustress refers to the short-term causes of stress, whereas distress refers to long-term causes.

Which of the following represent the three dimensions of workaholism?

Emotional dissonance is:

Emotions are defined as:

People are consciously aware of most emotions they experience.

The exit-voice-loyalty-neglect (EVLN) model:

Which of the following terms best represents the positive or negative evaluations of the attitude object?

________ involves modifying behavior to be consistent with required emotions but continuing to hold different internal feelings.

People with more positive emotions typically have higher ____________ and are extroverted.

Beliefs, feelings, and behavioral intentions are components of:

Briefly explain and distinguish between the two forms of organizational commitment.

According to the Circumplex Model of Emotions, high activation negative emotions include:

Any environmental condition that places a physical or emotional demand on a person is called a stressor.

An example of quid pro quo harassment would be:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Social support cannot improve a person's self-confidence, but it can help a person withdraw from a stressor.

Workaholics typically have a high level of enjoyment of work.

Display rules are norms that require employees to show certain emotions and to withhold others.

The dimensions of emotional intelligence are cognitive dissonance, continuance commitment, and emotional labor.

Eustress refers to the short-term causes of stress, whereas distress refers to long-term causes.

Which of the following represent the three dimensions of workaholism?

Emotional dissonance is:

Emotions are defined as:

People are consciously aware of most emotions they experience.

The exit-voice-loyalty-neglect (EVLN) model:

Which of the following terms best represents the positive or negative evaluations of the attitude object?

________ involves modifying behavior to be consistent with required emotions but continuing to hold different internal feelings.

People with more positive emotions typically have higher ____________ and are extroverted.

Beliefs, feelings, and behavioral intentions are components of:

Briefly explain and distinguish between the two forms of organizational commitment.

According to the Circumplex Model of Emotions, high activation negative emotions include:

Any environmental condition that places a physical or emotional demand on a person is called a stressor.

An example of quid pro quo harassment would be:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters