Exam 4: Workplace Emotions, Attitudes, and Stress

Three employees believe that their pay is too low.One of them quits, the second complains to management about the low pay, and the third does nothing.Explain why these employees engaged in different behaviors even though they held the same belief about their paychecks.

Which of the following is a conclusion by organizational behavior scholars regarding job satisfaction?

Continuance commitment motivates employees to increase their work effort beyond expectations.

Which of the following terms refers to the necessary stress that activates and motivates people to achieve goals and change their environments?

Describe the four dimensions of emotional intelligence.Explain how they stand in a hierarchy and why.

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Identify and discuss the three major causes of stress described in the text.

Deep acting involves:

People with a high conscientiousness personality are more likely to engage in neglect and less likely to engage in voice.

Jiana is a flight attendant for a large airline.She exclusively works a long flight from Japan to New York, and is expected to constantly maintain a positive attitude no matter what situation arises.Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher and she often feels frustrated as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations.Jiana's job requires a high amount of:

Cognitive processes typically occur before emotional processes are initiated.

According to the service profit chain model, workplace practices affect job satisfaction, which influences employee retention, motivation, and behavior and these outcomes affect:

Which of the following statements is true of emotions in the workplace?

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

To ward off stress, a film director likes to have a good laugh.When under pressure, the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

Jiana is a flight attendant for a large airline.She exclusively works a long flight from Japan to New York, and is expected to constantly maintain a positive attitude no matter what situation arises.Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher and she often feels frustrated as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations.According to the EVLN model, Jose is responding to his dissatisfaction in which way?

Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.

Many companies have fitness centers or subsidize the cost of membership at off-site centers.This practice is intended to remove the stressor.

Identify and explain two reasons why employee involvement tends to increase organizational commitment.

Emotional intelligence improves all forms of performance.