Question 1

What are the communication skills that managers must possess as receivers of messages?

Accepted Answer

not answered
Explanation:Three communica

Question 2

A disadvantage of intranets is their lack of versatility as a communication medium.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true of feedback and the feedback phase of the communication process?

Accepted Answer

A)  The feedback phase is initiated by the original sender. 
B)  In the feedback phase, the original sender decides what message to send to the receiver. 
C)  In the feedback phase, the original receiver becomes the sender. 
D)  Feedback gives rise to misunderstandings. 
E)  Feedback keeps the senders and receivers from reaching a common understanding. 
A)  The feedback phase is initiated by the original sender. 
B)  In the feedback phase, the original sender decides what message to send to the receiver. 
C)  In the feedback phase, the original receiver becomes the sender. 
D)  Feedback gives rise to misunderstandings. 
E)  Feedback keeps the senders and receivers from reaching a common understanding.

Question 4

_____ occurs when senders withhold part of the message because they think the receiver does not need the information.

Accepted Answer

A)  Noise 
B)  Information enrichment 
C)  Filtering 
D)  Information overload 
E)  Information crash 
A)  Noise 
B)  Information enrichment 
C)  Filtering 
D)  Information overload 
E)  Information crash

Question 5

The sharing of information by means of facial expressions and body language is known as _____.

Accepted Answer

A)  vociferation 
B)  verbal communication 
C)  nonverbal communication 
D)  biased communication 
E)  perceptual communication 
A)  vociferation 
B)  verbal communication 
C)  nonverbal communication 
D)  biased communication 
E)  perceptual communication

Question 6

The informal organizational network through which unofficial information flows is called _____.

Accepted Answer

A)  the grapevine 
B)  the all-channel network 
C)  the wheel network 
D)  the circle network 
E)  the chain network 
A)  the grapevine 
B)  the all-channel network 
C)  the wheel network 
D)  the circle network 
E)  the chain network

Question 7

Communication is the sharing of information between two or more individuals or groups to reach a common understanding.

Accepted Answer

A) True 
 B)False

Question 8

While effective communication is necessary to increase responsiveness to customers, it plays a negligible role in innovation.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is true of face-to-face communication?

Accepted Answer

A)  It is low in information richness. 
B)  It enables managers to receive instant feedback. 
C)  It increases ambiguity. 
D)  It allows managers to cycle through the communication process only once to reach a common understanding. 
E)  It cannot be used to communicate complex information. 
A)  It is low in information richness. 
B)  It enables managers to receive instant feedback. 
C)  It increases ambiguity. 
D)  It allows managers to cycle through the communication process only once to reach a common understanding. 
E)  It cannot be used to communicate complex information.

Question 10

In an all-channel network, every team member communicates with every other team member.

Accepted Answer

A) True 
 B)False

Question 11

In the transmission phase of the communication process, the information that a sender wants to share is known as the _____.

Accepted Answer

A)  code 
B)  medium 
C)  message 
D)  trail 
E)  noise 
A)  code 
B)  medium 
C)  message 
D)  trail 
E)  noise

Question 12

Joey's nodding in agreement is a form of _____.

Accepted Answer

A)  verbal communication 
B)  nonverbal communication 
C)  vociferation 
D)  documented communication 
E)  catalogued communication 
A)  verbal communication 
B)  nonverbal communication 
C)  vociferation 
D)  documented communication 
E)  catalogued communication

Question 13

Discuss the importance of good communication and its relationship to an organization's competitive advantage.

Accepted Answer

not answered
Explanation:An organization

Question 14

Gary wishes to share vital information with his offshore team members in London. Gary, in this instance, is the sender.

Accepted Answer

A) True 
 B)False

Question 15

A person's characteristic way of speaking is known as _____.

Accepted Answer

A)  empathy 
B)  linguistic style 
C)  managerial skill 
D)  vocal pitch 
E)  jargon 
A)  empathy 
B)  linguistic style 
C)  managerial skill 
D)  vocal pitch 
E)  jargon

Question 16

Which of the following is true of communication?

Accepted Answer

A)  It takes place even if a common understanding is not reached. 
B)  It does not involve individuals and groups; hence is not a human endeavor. 
C)  It is a necessity for gaining a competitive advantage. 
D)  It affects the responsiveness to customers negatively. 
E)  It plays little or no role in improving the quality or efficiency. 
A)  It takes place even if a common understanding is not reached. 
B)  It does not involve individuals and groups; hence is not a human endeavor. 
C)  It is a necessity for gaining a competitive advantage. 
D)  It affects the responsiveness to customers negatively. 
E)  It plays little or no role in improving the quality or efficiency.

Question 17

Intranet refers to a global system of computer networks.

Accepted Answer

A) True 
 B)False

Question 18

Management by wandering around involves scheduling formal meetings with subordinates and discussing issues and concerns that both subordinates and managers may have.

Accepted Answer

A) True 
 B)False

Question 19

In the communication process, encoding is the process of:

Accepted Answer

A)  removing anything that hampers any stage of the communication process. 
B)  translating a message into symbols. 
C)  translating a coded message back to its original form. 
D)  selecting an appropriate communication medium for the information that is to be communicated. 
E)  deciding what message to send to the original sender. 
A)  removing anything that hampers any stage of the communication process. 
B)  translating a message into symbols. 
C)  translating a coded message back to its original form. 
D)  selecting an appropriate communication medium for the information that is to be communicated. 
E)  deciding what message to send to the original sender.

Question 20

Which of the following types of communication networks do self-managed teams within an organization typically have?

Accepted Answer

A)  Chain network 
B)  Cubic network 
C)  Circle network 
D)  All-channel network 
E)  Wheel network 
A)  Chain network 
B)  Cubic network 
C)  Circle network 
D)  All-channel network 
E)  Wheel network

What are the communication skills that managers must possess as receivers of messages?

A disadvantage of intranets is their lack of versatility as a communication medium.

Which of the following is true of feedback and the feedback phase of the communication process?

_____ occurs when senders withhold part of the message because they think the receiver does not need the information.

The sharing of information by means of facial expressions and body language is known as _____.

The informal organizational network through which unofficial information flows is called _____.

Communication is the sharing of information between two or more individuals or groups to reach a common understanding.

While effective communication is necessary to increase responsiveness to customers, it plays a negligible role in innovation.

Which of the following is true of face-to-face communication?

In an all-channel network, every team member communicates with every other team member.

In the transmission phase of the communication process, the information that a sender wants to share is known as the _____.

Joey's nodding in agreement is a form of _____.

Discuss the importance of good communication and its relationship to an organization's competitive advantage.

Gary wishes to share vital information with his offshore team members in London. Gary, in this instance, is the sender.

A person's characteristic way of speaking is known as _____.

Which of the following is true of communication?

Intranet refers to a global system of computer networks.

Management by wandering around involves scheduling formal meetings with subordinates and discussing issues and concerns that both subordinates and managers may have.

In the communication process, encoding is the process of:

Which of the following types of communication networks do self-managed teams within an organization typically have?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

What are the communication skills that managers must possess as receivers of messages?

A disadvantage of intranets is their lack of versatility as a communication medium.

Which of the following is true of feedback and the feedback phase of the communication process?

_____ occurs when senders withhold part of the message because they think the receiver does not need the information.

The sharing of information by means of facial expressions and body language is known as _____.

The informal organizational network through which unofficial information flows is called _____.

Communication is the sharing of information between two or more individuals or groups to reach a common understanding.

While effective communication is necessary to increase responsiveness to customers, it plays a negligible role in innovation.

Which of the following is true of face-to-face communication?

In an all-channel network, every team member communicates with every other team member.

In the transmission phase of the communication process, the information that a sender wants to share is known as the _____.

Joey's nodding in agreement is a form of _____.

Discuss the importance of good communication and its relationship to an organization's competitive advantage.

Gary wishes to share vital information with his offshore team members in London. Gary, in this instance, is the sender.

A person's characteristic way of speaking is known as _____.

Which of the following is true of communication?

Intranet refers to a global system of computer networks.

Management by wandering around involves scheduling formal meetings with subordinates and discussing issues and concerns that both subordinates and managers may have.

In the communication process, encoding is the process of:

Which of the following types of communication networks do self-managed teams within an organization typically have?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters