Question 1

Communication among employees at the same level in the hierarchy, or sideways, is called horizontal communication.

Accepted Answer

A) True 
 B)False

Question 2

Drake would often come in late to work in spite of repeated, formal warnings by his manager. Drake's manager, Matt, lost his patience and fired him. In the event that Drake sues Matt for unjustly firing him, which of the following, if true, would help Matt win the case?

Accepted Answer

A)  Matt always promotes the use of collaboration software. 
B)  Matt always refuses to participate in the grapevine. 
C)  Matt is not particularly fond of the management by wandering around technique. 
D)  Matt always maintains a paper or electronic trail for all his messages. 
E)  Matt has a tendency toward stereotyping employees. 
A)  Matt always promotes the use of collaboration software. 
B)  Matt always refuses to participate in the grapevine. 
C)  Matt is not particularly fond of the management by wandering around technique. 
D)  Matt always maintains a paper or electronic trail for all his messages. 
E)  Matt has a tendency toward stereotyping employees.

Question 3

Which of the following is an example of nonverbal communication?

Accepted Answer

A)  A manager e-mailing his subordinates about an upcoming office party 
B)  A manager publicly praising one of his subordinates during a regular team meeting 
C)  A manager handing out a notice of termination to an underperforming employee 
D)  A manager frowning with disapproval at the sight of an employee who is dressed inappropriately 
E)  A manager announcing a reward for successful employee referrals in a notice posted in the office lounge 
A)  A manager e-mailing his subordinates about an upcoming office party 
B)  A manager publicly praising one of his subordinates during a regular team meeting 
C)  A manager handing out a notice of termination to an underperforming employee 
D)  A manager frowning with disapproval at the sight of an employee who is dressed inappropriately 
E)  A manager announcing a reward for successful employee referrals in a notice posted in the office lounge

Question 4

In the communication process, decoding is the process of:

Accepted Answer

A)  removing anything that hampers any stage of the communication process. 
B)  deciding what message to send to the original sender. 
C)  translating a coded message back to its original form. 
D)  coding a message into symbols or language. 
E)  selecting an appropriate communication medium over which information can be effectively communicated. 
A)  removing anything that hampers any stage of the communication process. 
B)  deciding what message to send to the original sender. 
C)  translating a coded message back to its original form. 
D)  coding a message into symbols or language. 
E)  selecting an appropriate communication medium over which information can be effectively communicated.

Question 5

Like wheel networks, chain networks also exist in teams.

Accepted Answer

A) True 
 B)False

Question 6

To be a good listener, a manager should:

Accepted Answer

A)  interrupt the sender when he or she is being unclear. 
B)  avoid looking directly at the sender to keep from embarrassing him or her. 
C)  paraphrase what the sender has said. 
D)  not ask questions. 
E)  repeat exactly what the sender said. 
A)  interrupt the sender when he or she is being unclear. 
B)  avoid looking directly at the sender to keep from embarrassing him or her. 
C)  paraphrase what the sender has said. 
D)  not ask questions. 
E)  repeat exactly what the sender said.

Question 7

In a circle network, members communicate with one another in a predetermined sequence.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following forms of communication is lowest in information richness?

Accepted Answer

A)  E-mail 
B)  Video conference 
C)  Management by wandering around 
D)  Voice mail 
E)  Impersonal written communication 
A)  E-mail 
B)  Video conference 
C)  Management by wandering around 
D)  Voice mail 
E)  Impersonal written communication

Question 9

In a wheel network, every team member communicates with every other team member.

Accepted Answer

A) True 
 B)False

Question 10

The process of translating a message into symbols is called decoding.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is true of nonverbal communication?

Accepted Answer

A)  It includes encoding messages into written words. 
B)  Messages that cannot be sent through verbal channels can't be communicated nonverbally either. 
C)  It can be controlled more easily than verbal communication. 
D)  It reinforces verbal communication. 
E)  It cannot be used in congruence with verbal communication. 
A)  It includes encoding messages into written words. 
B)  Messages that cannot be sent through verbal channels can't be communicated nonverbally either. 
C)  It can be controlled more easily than verbal communication. 
D)  It reinforces verbal communication. 
E)  It cannot be used in congruence with verbal communication.

Question 12

Which of the following communication media has the highest information richness?

Accepted Answer

A)  Personally addressed written communication 
B)  Spoken communication electronically transmitted 
C)  Face-to-face communication 
D)  Impersonal written communication 
E)  Communication by means of e-mail 
A)  Personally addressed written communication 
B)  Spoken communication electronically transmitted 
C)  Face-to-face communication 
D)  Impersonal written communication 
E)  Communication by means of e-mail

Question 13

There is no one best communication medium for managers to rely on.

Accepted Answer

A) True 
 B)False

Question 14

Linguistic style refers to a person's characteristic way of speaking.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following communication media is the second highest in information richness?

Accepted Answer

A)  Face-to-face communication 
B)  Personally addressed written communication 
C)  Spoken communication electronically transmitted 
D)  Impersonal written communication 
E)  Communication by means of formal meetings 
A)  Face-to-face communication 
B)  Personally addressed written communication 
C)  Spoken communication electronically transmitted 
D)  Impersonal written communication 
E)  Communication by means of formal meetings

Question 16

Which of the following is true of spoken communication electronically transmitted over phone lines?

Accepted Answer

A) 
It has the highest information richness as compared to other communication media. 
B) 
It conveys extensive amounts of information. 
C) 
It has the potential for misunderstandings. 
D) 
It allows managers to observe body language and facial expressions. 
E) 
It has the lowest information richness as compared to other communication media. 
A) 
It has the highest information richness as compared to other communication media. 
B) 
It conveys extensive amounts of information. 
C) 
It has the potential for misunderstandings. 
D) 
It allows managers to observe body language and facial expressions. 
E) 
It has the lowest information richness as compared to other communication media.

Question 17

The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is represented by which type of communication network?

Accepted Answer

A)  Chain network 
B)  Wheel network 
C)  Circle network 
D)  Groupware network 
E)  All-channel network 
A)  Chain network 
B)  Wheel network 
C)  Circle network 
D)  Groupware network 
E)  All-channel network

Question 18

It is in the transmission phase of the communication process that a common understanding is ensured.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is a disadvantage of face-to-face communication?

Accepted Answer

A)  It is low in information richness. 
B)  It is time consuming. 
C)  It results in unwanted documentation of the information exchanged. 
D)  It can result in ambiguity and misunderstandings. 
E)  It allows managers to cycle through the communication process only once. 
A)  It is low in information richness. 
B)  It is time consuming. 
C)  It results in unwanted documentation of the information exchanged. 
D)  It can result in ambiguity and misunderstandings. 
E)  It allows managers to cycle through the communication process only once.

Question 20

The person wishing to share information with some other person in the transmission phase of the communication process is known as the sender.

Accepted Answer

A) True 
 B)False

Communication among employees at the same level in the hierarchy, or sideways, is called horizontal communication.

Drake would often come in late to work in spite of repeated, formal warnings by his manager. Drake's manager, Matt, lost his patience and fired him. In the event that Drake sues Matt for unjustly firing him, which of the following, if true, would help Matt win the case?

Which of the following is an example of nonverbal communication?

In the communication process, decoding is the process of:

Like wheel networks, chain networks also exist in teams.

To be a good listener, a manager should:

In a circle network, members communicate with one another in a predetermined sequence.

Which of the following forms of communication is lowest in information richness?

In a wheel network, every team member communicates with every other team member.

The process of translating a message into symbols is called decoding.

Which of the following is true of nonverbal communication?

Which of the following communication media has the highest information richness?

There is no one best communication medium for managers to rely on.

Linguistic style refers to a person's characteristic way of speaking.

Which of the following communication media is the second highest in information richness?

Which of the following is true of spoken communication electronically transmitted over phone lines?

The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is represented by which type of communication network?

It is in the transmission phase of the communication process that a common understanding is ensured.

Which of the following is a disadvantage of face-to-face communication?

The person wishing to share information with some other person in the transmission phase of the communication process is known as the sender.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 16: Promoting Effective Communication

Communication among employees at the same level in the hierarchy, or sideways, is called horizontal communication.

Drake would often come in late to work in spite of repeated, formal warnings by his manager. Drake's manager, Matt, lost his patience and fired him. In the event that Drake sues Matt for unjustly firing him, which of the following, if true, would help Matt win the case?

Which of the following is an example of nonverbal communication?

In the communication process, decoding is the process of:

Like wheel networks, chain networks also exist in teams.

To be a good listener, a manager should:

In a circle network, members communicate with one another in a predetermined sequence.

Which of the following forms of communication is lowest in information richness?

In a wheel network, every team member communicates with every other team member.

The process of translating a message into symbols is called decoding.

Which of the following is true of nonverbal communication?

Which of the following communication media has the highest information richness?

There is no one best communication medium for managers to rely on.

Linguistic style refers to a person's characteristic way of speaking.

Which of the following communication media is the second highest in information richness?

Which of the following is true of spoken communication electronically transmitted over phone lines?

The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is represented by which type of communication network?

It is in the transmission phase of the communication process that a common understanding is ensured.

Which of the following is a disadvantage of face-to-face communication?

The person wishing to share information with some other person in the transmission phase of the communication process is known as the sender.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters