Question 1

Bringing in an outside expert to support a proposal or decision reduces the credibility of a manager's initiatives.

Accepted Answer

A) True 
 B)False  False

Question 2

Superordinate goals are goals that all parties involved in a conflict agree to support.

Accepted Answer

A) True 
 B)False  True

Question 3

Differentiate between the four types of organizational conflict and provide an example for each.

Accepted Answer

not answered
Explanation:Interpersonal conflict is conflict between individual members of an organization, occurring because of differences in their goals or values. Intragroup conflict arises within a group, team, or department. Intergroup conflict occurs between groups, teams, or departments. Interorganizational conflict arises between organizations. Students' examples will vary.

Question 4

By controlling the agenda, managers influence which alternatives are considered or even whether a decision is made.

Accepted Answer

A) True 
 B)False

Question 5

Managers should strive to eliminate all kinds of conflicts within the organization.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following helps managers gain support for their initiatives and goals?

Accepted Answer

A)  Accommodation 
B)  Competition 
C)  Organizational conflict 
D)  Organizational politics 
E)  Distributive negotiation 
A)  Accommodation 
B)  Competition 
C)  Organizational conflict 
D)  Organizational politics 
E)  Distributive negotiation

Question 7

Norms and values in an organizational culture might inadvertently promote dysfunctionally high levels of conflict that are difficult to resolve.

Accepted Answer

A) True 
 B)False

Question 8

Conflict in organizations usually arises from a single source.

Accepted Answer

A) True 
 B)False

Question 9

Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of _____.

Accepted Answer

A)  distributive justice 
B)  equity conflict 
C)  organizational conflict 
D)  workplace bullying 
E)  directive behavior 
A)  distributive justice 
B)  equity conflict 
C)  organizational conflict 
D)  workplace bullying 
E)  directive behavior

Question 10

Conflict that takes place between members of the same department is known as:

Accepted Answer

A)  interorganizational conflict. 
B)  top-down conflict. 
C)  interdepartmental conflict. 
D)  intragroup conflict. 
E)  intergroup conflict. 
A)  interorganizational conflict. 
B)  top-down conflict. 
C)  interdepartmental conflict. 
D)  intragroup conflict. 
E)  intergroup conflict.

Question 11

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

Accepted Answer

A)  Increasing awareness of the sources of conflict 
B)  Practicing job rotation 
C)  Providing temporary assignments 
D)  Using permanent transfers 
E)  Dismissing employees 
A)  Increasing awareness of the sources of conflict 
B)  Practicing job rotation 
C)  Providing temporary assignments 
D)  Using permanent transfers 
E)  Dismissing employees

Question 12

Intragroup conflict is conflict that takes place between groups or departments.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is true about the political strategy that focuses on making everyone a winner?

Accepted Answer

A)  It causes managers to rely on objective information that supports his/her objectives. 
B)  It helps managers influence the alternatives that are considered. 
C)  It generates knowledge resources such as marketing, information technology, or engineering expertise. 
D)  It reduces the credibility of a manager's actions and ideas. 
E)  It makes sure that everyone who supports a proposal benefits personally from providing that support. 
A)  It causes managers to rely on objective information that supports his/her objectives. 
B)  It helps managers influence the alternatives that are considered. 
C)  It generates knowledge resources such as marketing, information technology, or engineering expertise. 
D)  It reduces the credibility of a manager's actions and ideas. 
E)  It makes sure that everyone who supports a proposal benefits personally from providing that support.

Question 14

Third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as _____.

Accepted Answer

A)  opinion leaders 
B)  arbitrators 
C)  mediators 
D)  hagglers 
E)  compromisers 
A)  opinion leaders 
B)  arbitrators 
C)  mediators 
D)  hagglers 
E)  compromisers

Question 15

Which of the following is a political strategy for managers to exercise power unobtrusively?

Accepted Answer

A)  Controlling uncertainty 
B)  Being irreplaceable 
C)  Generating resources 
D)  Building alliances 
E)  Relying on objective information 
A)  Controlling uncertainty 
B)  Being irreplaceable 
C)  Generating resources 
D)  Building alliances 
E)  Relying on objective information

Question 16

In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?

Accepted Answer

A)  Integrative bargaining 
B)  Accommodation 
C)  Avoidance 
D)  Distributive negotiation 
E)  Integrative negotiation 
A)  Integrative bargaining 
B)  Accommodation 
C)  Avoidance 
D)  Distributive negotiation 
E)  Integrative negotiation

Question 17

Which of the following is true of emphasizing superordinate goals?

Accepted Answer

A)  It helps parties in conflict to keep in mind that they are working together for a larger purpose despite their disagreements. 
B)  It is inconsistent with integrative bargaining and can easily lead both parties into a distributive negotiation mode. 
C)  It helps parties in conflict to focus on getting the majority share of the available resources. 
D)  Author: At this point, I deleted 80 PAGES OF SOMEONE HITTING THE ENTER KEY! What's worse-it was copied from the questions section. It helps parties in conflict to meet their demands instead of their interests. 
E)  It helps parties in conflict to take a competitive, adversarial stance. 
A)  It helps parties in conflict to keep in mind that they are working together for a larger purpose despite their disagreements. 
B)  It is inconsistent with integrative bargaining and can easily lead both parties into a distributive negotiation mode. 
C)  It helps parties in conflict to focus on getting the majority share of the available resources. 
D)  Author: At this point, I deleted 80 PAGES OF SOMEONE HITTING THE ENTER KEY! What's worse-it was copied from the questions section. It helps parties in conflict to meet their demands instead of their interests. 
E)  It helps parties in conflict to take a competitive, adversarial stance.

Question 18

Which of the following is an ineffective conflict-handling approach?

Accepted Answer

A)  Compromise 
B)  Collaboration 
C)  Accommodation 
D)  Mediation 
E)  Integrative bargaining 
A)  Compromise 
B)  Collaboration 
C)  Accommodation 
D)  Mediation 
E)  Integrative bargaining

Question 19

Which of the following is true of organizational politics?

Accepted Answer

A)  Organizational politics cannot be used for personal benefits. 
B)  Organizational politics are used only by managers who lack merit and capabilities. 
C)  Organizational politics are a purely negative force. 
D)  Effective managers do not engage in politics to gain support for and implement needed changes. 
E)  Everyone engages in politics to a degree-managers, coworkers, and subordinates, as well as people outside an organization. 
A)  Organizational politics cannot be used for personal benefits. 
B)  Organizational politics are used only by managers who lack merit and capabilities. 
C)  Organizational politics are a purely negative force. 
D)  Effective managers do not engage in politics to gain support for and implement needed changes. 
E)  Everyone engages in politics to a degree-managers, coworkers, and subordinates, as well as people outside an organization.

Question 20

When differences are resolved by compromise or collaboration between the parties in disagreement, it is known as _____.

Accepted Answer

A)  functional conflict resolution 
B)  top-down change 
C)  status inconsistency 
D)  retributive justice 
E)  distributive negotiation 
A)  functional conflict resolution 
B)  top-down change 
C)  status inconsistency 
D)  retributive justice 
E)  distributive negotiation

Bringing in an outside expert to support a proposal or decision reduces the credibility of a manager's initiatives.

Superordinate goals are goals that all parties involved in a conflict agree to support.

Differentiate between the four types of organizational conflict and provide an example for each.

By controlling the agenda, managers influence which alternatives are considered or even whether a decision is made.

Managers should strive to eliminate all kinds of conflicts within the organization.

Which of the following helps managers gain support for their initiatives and goals?

Norms and values in an organizational culture might inadvertently promote dysfunctionally high levels of conflict that are difficult to resolve.

Conflict in organizations usually arises from a single source.

Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of _____.

Conflict that takes place between members of the same department is known as:

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

Intragroup conflict is conflict that takes place between groups or departments.

Which of the following is true about the political strategy that focuses on making everyone a winner?

Third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as _____.

Which of the following is a political strategy for managers to exercise power unobtrusively?

In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?

Which of the following is true of emphasizing superordinate goals?

Which of the following is an ineffective conflict-handling approach?

Which of the following is true of organizational politics?

When differences are resolved by compromise or collaboration between the parties in disagreement, it is known as _____.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

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Exam 17: Managing Conflict, Politics, and Negotiation

Bringing in an outside expert to support a proposal or decision reduces the credibility of a manager's initiatives.

Superordinate goals are goals that all parties involved in a conflict agree to support.

Differentiate between the four types of organizational conflict and provide an example for each.

By controlling the agenda, managers influence which alternatives are considered or even whether a decision is made.

Managers should strive to eliminate all kinds of conflicts within the organization.

Which of the following helps managers gain support for their initiatives and goals?

Norms and values in an organizational culture might inadvertently promote dysfunctionally high levels of conflict that are difficult to resolve.

Conflict in organizations usually arises from a single source.

Mary and John are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of _____.

Conflict that takes place between members of the same department is known as:

Which of the following strategies should be used to resolve conflicts that arise out of communication problems and interpersonal misunderstandings?

Intragroup conflict is conflict that takes place between groups or departments.

Which of the following is true about the political strategy that focuses on making everyone a winner?

Third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by are referred to as _____.

Which of the following is a political strategy for managers to exercise power unobtrusively?

In which of the following types of negotiations do parties in conflict strive to get the majority share of the available resources without considering their interpersonal relationship?

Which of the following is true of emphasizing superordinate goals?

Which of the following is an ineffective conflict-handling approach?

Which of the following is true of organizational politics?

When differences are resolved by compromise or collaboration between the parties in disagreement, it is known as _____.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters