Exam 17: Managing Conflict, Politics, and Negotiation

When parties in conflict resolve their differences without making concessions but in a way that leaves them both better off, it is known as collaboration.

Jim, the dean of student services, and Paula, the dean of academic affairs, disagree about how to handle the misconduct of a student. Their disagreement with each other signifies _____ conflict.

Why is competition ineffective as a conflict resolution strategy?

Why is accommodation ineffective as a conflict resolution strategy?

When resources are scarce, management is easy and conflict is unlikely.

The activities that managers engage in to increase their power and use power effectively to achieve their goals are known as organizational politics.

Conflict is an inevitable part of organizational activity because the goals of different stakeholders are often incompatible.

In distributive negotiation, the parties in conflict believe that they have a "fixed pie" of resources that they need to divide.

What are the various political strategies that managers can use to exercise their power? Discuss each strategy briefly.

The level of conflict present in an organization has important implications for organizational performance.

Which of the following is true of the integrative bargaining strategy that emphasizes focusing on what is fair?

Which of the following sources of conflict is likely to create conflict when some departments in an organization are more highly regarded than the rest?

When managers exercise power unobtrusively, other members of an organization are completely aware that the managers are using their power to influence them.

The production manager at JPC Inc. faces difficulty in meeting the quarterly production target, as 10 of the production staff report in sick. Based on this scenario, which of the following sources of conflict is likely to cause conflict?

By relying on objective information, politically skilled managers unobtrusively exercise their power to influence others.

When a manager is responsible for activities that are directly connected to the organizational goals and sources of competitive advantage, he/she is:

Define negotiation. Briefly explain the two major types of negotiation that managers can use within organizations to resolve conflicts.

When the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off, it is known as _____.

Which of the following is true of the impact of conflict on organizational performance?

While demands are why a person wants something, interests are what the person wants.