Question 1

Discuss three ways in which managers can attempt to control the behavior of subordinates.

Accepted Answer

not answered
Explanation:The most immediate and potent form of behavior control is direct supervision by managers who actively monitor and observe the behavior of their subordinates, teach subordinates the behaviors that are appropriate and inappropriate, and intervene to take corrective action as needed. Moreover, when managers personally supervise subordinates, they lead by example and in this way can help subordinates develop and increase their own skill levels. Management by objectives (MBO) is a formal system of evaluating subordinates on their ability to achieve specific organizational goals or performance standards and to meet operating budgets. When direct supervision is too expensive and management by objectives is inappropriate, managers might turn to another mechanism to shape and motivate employee behavior: bureaucratic control. Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures (SOPs) that shapes and regulates the behavior of divisions, functions, and individuals.

Question 2

Behaviors are typically easier to measure than outputs because they are more tangible and objective.

Accepted Answer

A) True 
 B)False  False

Question 3

During the input stage, managers use __________ control procedures to anticipate problems before they occur.

Accepted Answer

A)  input 
B)  conversion 
C)  output 
D)  feedforward 
E)  feedback 
A)  input 
B)  conversion 
C)  output 
D)  feedforward 
E)  feedback D

Question 4

Clan control keeps organization members goal-directed, while they are still open to new opportunities.

Accepted Answer

A) True 
 B)False

Question 5

The operating margin is calculated by dividing a company's operating profit by sales revenues.

Accepted Answer

A) True 
 B)False

Question 6

Starling Manufacturing Inc. has carefully set up strict specifications for raw materials that are sourced from suppliers. It follows a three-step approval process to select new suppliers and ensures that they are aware of raw material specifications. This is an example of:

Accepted Answer

A)  concurrent control. 
B)  feedforward control. 
C)  feedback control. 
D)  bureaucratic control. 
E)  clan control. 
A)  concurrent control. 
B)  feedforward control. 
C)  feedback control. 
D)  bureaucratic control. 
E)  clan control.

Question 7

Profit ratios measure how well managers have protected organizational resources to be able to meet short-term obligations.

Accepted Answer

A) True 
 B)False

Question 8

Organizational culture functions as a kind of control system.

Accepted Answer

A) True 
 B)False

Question 9

The formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plans are known as _____ systems.

Accepted Answer

A)  social 
B)  routine 
C)  control 
D)  nonprogrammed 
E)  classical 
A)  social 
B)  routine 
C)  control 
D)  nonprogrammed 
E)  classical

Question 10

Which of the following cannot be measured easily?

Accepted Answer

A)  The creativity of a research engineer 
B)  An employee's ability to meet deadlines 
C)  The success of a product 
D)  An employee's adherence to rules 
E)  The money spent on organizational resources 
A)  The creativity of a research engineer 
B)  An employee's ability to meet deadlines 
C)  The success of a product 
D)  An employee's adherence to rules 
E)  The money spent on organizational resources

Question 11

Which type of financial ratio measures how well the managers of an organization are creating value from the organization's assets?

Accepted Answer

A)  Leverage ratios 
B)  Liquidity ratios 
C)  Profit ratios 
D)  Current ratios 
E)  Activity ratios 
A)  Leverage ratios 
B)  Liquidity ratios 
C)  Profit ratios 
D)  Current ratios 
E)  Activity ratios

Question 12

Which of the following is true of evolutionary change?

Accepted Answer

A)  It is sudden. 
B)  It is unexpected. 
C)  It is rapid. 
D)  It is dramatic. 
E)  It is narrowly focused. 
A)  It is sudden. 
B)  It is unexpected. 
C)  It is rapid. 
D)  It is dramatic. 
E)  It is narrowly focused.

Question 13

Which of the following is the first step of the control process?

Accepted Answer

A)  Measuring actual performance 
B)  Comparing actual performance against chosen standards 
C)  Evaluating the results of comparison 
D)  Establishing the standards of performance 
E)  Initiating corrective action 
A)  Measuring actual performance 
B)  Comparing actual performance against chosen standards 
C)  Evaluating the results of comparison 
D)  Establishing the standards of performance 
E)  Initiating corrective action

Question 14

Control helps managers respond more effectively to customers.

Accepted Answer

A) True 
 B)False

Question 15

Organizational change is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Accepted Answer

A) True 
 B)False

Question 16

_____ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Accepted Answer

A)  Clan control 
B)  Concurrent control 
C)  Direct supervision 
D)  Bureaucratic control 
E)  Organizational change 
A)  Clan control 
B)  Concurrent control 
C)  Direct supervision 
D)  Bureaucratic control 
E)  Organizational change

Question 17

Organizations with entrepreneurial, flexible cultures, such as high-tech companies, are much easier to change.

Accepted Answer

A) True 
 B)False

Question 18

Days sales outstanding is a profit ratio that reveals how efficiently managers are collecting revenue from customers to pay expenses.

Accepted Answer

A) True 
 B)False

Question 19

Describe the four steps of the control process.

Accepted Answer

not answered
Explanation:The control pro

Question 20

Which of the following steps of the organizational change process includes identifying obstacles to change?

Accepted Answer

A)  Assessing the need for change 
B)  Identifying the source of the problem 
C)  Deciding on the change to make 
D)  Implementing the change 
E)  Evaluating the change 
A)  Assessing the need for change 
B)  Identifying the source of the problem 
C)  Deciding on the change to make 
D)  Implementing the change 
E)  Evaluating the change

Discuss three ways in which managers can attempt to control the behavior of subordinates.

Behaviors are typically easier to measure than outputs because they are more tangible and objective.

During the input stage, managers use __________ control procedures to anticipate problems before they occur.

Clan control keeps organization members goal-directed, while they are still open to new opportunities.

The operating margin is calculated by dividing a company's operating profit by sales revenues.

Starling Manufacturing Inc. has carefully set up strict specifications for raw materials that are sourced from suppliers. It follows a three-step approval process to select new suppliers and ensures that they are aware of raw material specifications. This is an example of:

Profit ratios measure how well managers have protected organizational resources to be able to meet short-term obligations.

Organizational culture functions as a kind of control system.

The formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plans are known as _____ systems.

Which of the following cannot be measured easily?

Which type of financial ratio measures how well the managers of an organization are creating value from the organization's assets?

Which of the following is true of evolutionary change?

Which of the following is the first step of the control process?

Control helps managers respond more effectively to customers.

Organizational change is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

_____ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Organizations with entrepreneurial, flexible cultures, such as high-tech companies, are much easier to change.

Days sales outstanding is a profit ratio that reveals how efficiently managers are collecting revenue from customers to pay expenses.

Describe the four steps of the control process.

Which of the following steps of the organizational change process includes identifying obstacles to change?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 11: Organizational Control and Change

Discuss three ways in which managers can attempt to control the behavior of subordinates.

Behaviors are typically easier to measure than outputs because they are more tangible and objective.

During the input stage, managers use __________ control procedures to anticipate problems before they occur.

Clan control keeps organization members goal-directed, while they are still open to new opportunities.

The operating margin is calculated by dividing a company's operating profit by sales revenues.

Starling Manufacturing Inc. has carefully set up strict specifications for raw materials that are sourced from suppliers. It follows a three-step approval process to select new suppliers and ensures that they are aware of raw material specifications. This is an example of:

Profit ratios measure how well managers have protected organizational resources to be able to meet short-term obligations.

Organizational culture functions as a kind of control system.

The formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plans are known as _____ systems.

Which of the following cannot be measured easily?

Which type of financial ratio measures how well the managers of an organization are creating value from the organization's assets?

Which of the following is true of evolutionary change?

Which of the following is the first step of the control process?

Control helps managers respond more effectively to customers.

Organizational change is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

_____ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Organizations with entrepreneurial, flexible cultures, such as high-tech companies, are much easier to change.

Days sales outstanding is a profit ratio that reveals how efficiently managers are collecting revenue from customers to pay expenses.

Describe the four steps of the control process.

Which of the following steps of the organizational change process includes identifying obstacles to change?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters