Question 1

When managers personally supervise subordinates, they lead by example and help subordinates develop and increase their own skill levels.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a mechanism of behavior control?

Accepted Answer

A)  Clan control 
B)  Direct supervision 
C)  Output control 
D)  Feedback control 
E)  Organizational change 
A)  Clan control 
B)  Direct supervision 
C)  Output control 
D)  Feedback control 
E)  Organizational change

Question 3

Being under close scrutiny or not being evaluated in an impartial way motivates employees to perform better.

Accepted Answer

A) True 
 B)False

Question 4

Discuss the four major types of financial measures.

Accepted Answer

not answered
Explanation:Profit ratios m

Question 5

Once managers have chosen the standards to evaluate performance, the next step in the control process is to:

Accepted Answer

A)  compare actual performance against chosen standards of performance. 
B)  initiate corrective action if the chosen standard is not being achieved. 
C)  measure actual performance. 
D)  evaluate the results of comparison. 
E)  revise performance standards. 
A)  compare actual performance against chosen standards of performance. 
B)  initiate corrective action if the chosen standard is not being achieved. 
C)  measure actual performance. 
D)  evaluate the results of comparison. 
E)  revise performance standards.

Question 6

Describe Lewin's Force-Field Theory.

Accepted Answer

not answered
Explanation:According to Le

Question 7

Why is return on investment (ROI) the most commonly used financial performance measure?

Accepted Answer

A)  It measures how far profits can decline before managers cannot meet interest changes. 
B)  It measures how efficiently managers are collecting revenues from customers to pay expenses. 
C)  It shows whether organizations can pay claims of short-term creditors without selling inventory. 
D)  It measures how efficiently managers are turning inventory over. 
E)  It allows managers of one organization to compare performance with that of other organizations. 
A)  It measures how far profits can decline before managers cannot meet interest changes. 
B)  It measures how efficiently managers are collecting revenues from customers to pay expenses. 
C)  It shows whether organizations can pay claims of short-term creditors without selling inventory. 
D)  It measures how efficiently managers are turning inventory over. 
E)  It allows managers of one organization to compare performance with that of other organizations.

Question 8

As the regional manager, Ted's performance is evaluated on the difference between the sales revenues generated by his region and the cost of making those goods and services. Ted is being evaluated using:

Accepted Answer

A)  a profit budget approach. 
B)  a revenue budget approach. 
C)  a cash flow budget approach. 
D)  a cost budget approach. 
E)  an expense budget approach. 
A)  a profit budget approach. 
B)  a revenue budget approach. 
C)  a cash flow budget approach. 
D)  a cost budget approach. 
E)  an expense budget approach.

Question 9

Which of the following financial measures is a result of dividing a company's operating profit by its sales revenues?

Accepted Answer

A)  Gross profit margin 
B)  Return on investment 
C)  Net profit 
D)  Operating margin 
E)  Operating costs 
A)  Gross profit margin 
B)  Return on investment 
C)  Net profit 
D)  Operating margin 
E)  Operating costs

Question 10

What is an operating budget?

Accepted Answer

A)  A measure of how much percentage profit a company is earning on sales 
B)  The result of dividing a company's operating profit by sales revenues 
C)  The amount an organization has left after all the costs of making the product and running the business have been deducted 
D)  Specification of the functional goals that the managers of different functions need to achieve 
E)  A blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently 
A)  A measure of how much percentage profit a company is earning on sales 
B)  The result of dividing a company's operating profit by sales revenues 
C)  The amount an organization has left after all the costs of making the product and running the business have been deducted 
D)  Specification of the functional goals that the managers of different functions need to achieve 
E)  A blueprint that states how managers intend to use organizational resources to achieve organizational goals efficiently

Question 11

Which of the following types of controls helps monitor the quality of goods or services provided during the production process?

Accepted Answer

A)  Feedforward control 
B)  Concurrent control 
C)  Feedback control 
D)  Bureaucratic control 
E)  Clan control 
A)  Feedforward control 
B)  Concurrent control 
C)  Feedback control 
D)  Bureaucratic control 
E)  Clan control

Question 12

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities.

Accepted Answer

A) True 
 B)False

Question 13

Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true of clan control?

Accepted Answer

A)  Clan control and organizational culture are independent of each other. 
B)  The use of clan control has decreased in organizations over the past few years. 
C)  It standardizes behavior and leads people to behave in predictable ways. 
D)  It serves a dual function of keeping organization members goal-directed while open to new opportunities. 
E)  It cannot be used for many of the most significant organizational activities. 
A)  Clan control and organizational culture are independent of each other. 
B)  The use of clan control has decreased in organizations over the past few years. 
C)  It standardizes behavior and leads people to behave in predictable ways. 
D)  It serves a dual function of keeping organization members goal-directed while open to new opportunities. 
E)  It cannot be used for many of the most significant organizational activities.

Question 15

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

Accepted Answer

A)  Rules and SOPs 
B)  Output controls 
C)  Feedback controls 
D)  Evolutionary changes 
E)  Force-fields 
A)  Rules and SOPs 
B)  Output controls 
C)  Feedback controls 
D)  Evolutionary changes 
E)  Force-fields

Question 16

Financial information provides managers with all the information required to measure the four building blocks of competitive advantage.

Accepted Answer

A) True 
 B)False

Question 17

When you divide the organization's current assets by its current liabilities, the result is known as the times-covered ratio of the organization.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following can hurt the performance of an organization?

Accepted Answer

A)  Adopting realistic performance standards 
B)  Setting stretch goals for employees 
C)  Establishing operating budgets that regulate how managers and workers attain their goals 
D)  Using output controls to motivate managers and employees at different levels 
E)  Focusing on only one standard instead of a hundred different standards 
A)  Adopting realistic performance standards 
B)  Setting stretch goals for employees 
C)  Establishing operating budgets that regulate how managers and workers attain their goals 
D)  Using output controls to motivate managers and employees at different levels 
E)  Focusing on only one standard instead of a hundred different standards

Question 19

Which of the following types of change is gradual, incremental, and narrowly focused?

Accepted Answer

A)  Technological change 
B)  Infrastructure change 
C)  Structural change 
D)  Revolutionary change 
E)  Evolutionary change 
A)  Technological change 
B)  Infrastructure change 
C)  Structural change 
D)  Revolutionary change 
E)  Evolutionary change

Question 20

Discuss the type of control used at each stage in the process of transforming inputs into finished goods or services.

Accepted Answer

not answered
Explanation:Managers use fe

When managers personally supervise subordinates, they lead by example and help subordinates develop and increase their own skill levels.

Which of the following is a mechanism of behavior control?

Being under close scrutiny or not being evaluated in an impartial way motivates employees to perform better.

Discuss the four major types of financial measures.

Once managers have chosen the standards to evaluate performance, the next step in the control process is to:

Describe Lewin's Force-Field Theory.

Why is return on investment (ROI) the most commonly used financial performance measure?

As the regional manager, Ted's performance is evaluated on the difference between the sales revenues generated by his region and the cost of making those goods and services. Ted is being evaluated using:

Which of the following financial measures is a result of dividing a company's operating profit by its sales revenues?

What is an operating budget?

Which of the following types of controls helps monitor the quality of goods or services provided during the production process?

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities.

Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures.

Which of the following is true of clan control?

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

Financial information provides managers with all the information required to measure the four building blocks of competitive advantage.

When you divide the organization's current assets by its current liabilities, the result is known as the times-covered ratio of the organization.

Which of the following can hurt the performance of an organization?

Which of the following types of change is gradual, incremental, and narrowly focused?

Discuss the type of control used at each stage in the process of transforming inputs into finished goods or services.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 11: Organizational Control and Change

When managers personally supervise subordinates, they lead by example and help subordinates develop and increase their own skill levels.

Which of the following is a mechanism of behavior control?

Being under close scrutiny or not being evaluated in an impartial way motivates employees to perform better.

Discuss the four major types of financial measures.

Once managers have chosen the standards to evaluate performance, the next step in the control process is to:

Describe Lewin's Force-Field Theory.

Why is return on investment (ROI) the most commonly used financial performance measure?

As the regional manager, Ted's performance is evaluated on the difference between the sales revenues generated by his region and the cost of making those goods and services. Ted is being evaluated using:

Which of the following financial measures is a result of dividing a company's operating profit by its sales revenues?

What is an operating budget?

Which of the following types of controls helps monitor the quality of goods or services provided during the production process?

It is more challenging for managers to measure outputs or behavior when an organization and its members perform nonroutine activities.

Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures.

Which of the following is true of clan control?

_____ guide behavior and specify what employees are to do when they confront a problem that needs a solution.

Financial information provides managers with all the information required to measure the four building blocks of competitive advantage.

When you divide the organization's current assets by its current liabilities, the result is known as the times-covered ratio of the organization.

Which of the following can hurt the performance of an organization?

Which of the following types of change is gradual, incremental, and narrowly focused?

Discuss the type of control used at each stage in the process of transforming inputs into finished goods or services.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters