Question 1

If goals are set at an impossibly high level, managers might work only half-heartedly to achieve them because they are certain they will fail.

Accepted Answer

A) True 
 B)False

Question 2

The final step in the control process is to:

Accepted Answer

A)  initiate corrective action. 
B)  measure actual performance. 
C)  establish the standards of performance. 
D)  compare actual performance to the standards. 
E)  establish targets. 
A)  initiate corrective action. 
B)  measure actual performance. 
C)  establish the standards of performance. 
D)  compare actual performance to the standards. 
E)  establish targets.

Question 3

Which of the following financial ratios measures the ability of the organization to pay its short-term debts?

Accepted Answer

A)  Leverage ratios 
B)  Liquidity ratios 
C)  Activity ratios 
D)  Profit ratios 
E)  Inventory turnover ratios 
A)  Leverage ratios 
B)  Liquidity ratios 
C)  Activity ratios 
D)  Profit ratios 
E)  Inventory turnover ratios

Question 4

The more complex a job is, the more difficult it is for a manager to evaluate how well a subordinate is performing.

Accepted Answer

A) True 
 B)False

Question 5

Control by means of a comprehensive system of rules and standard operating procedures (SOPs) is known as:

Accepted Answer

A)  bureaucratic control. 
B)  management by objective. 
C)  output control. 
D)  clan control. 
E)  behavior control. 
A)  bureaucratic control. 
B)  management by objective. 
C)  output control. 
D)  clan control. 
E)  behavior control.

Question 6

The process of comparing one company's performance on specific dimensions with the performance of other high-performing organizations is called benchmarking.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the steps involved in the management by objective process.

Accepted Answer

not answered
Explanation:The steps invol

Question 8

Behavior control tends to be the first type of control that managers at all levels use to evaluate performance.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following types of change is rapid, dramatic, and broadly focused?

Accepted Answer

A)  Social change 
B)  Cultural change 
C)  Structural change 
D)  Revolutionary change 
E)  Evolutionary change 
A)  Social change 
B)  Cultural change 
C)  Structural change 
D)  Revolutionary change 
E)  Evolutionary change

Question 10

Explain the relationship between organizational control and the four building blocks of competitive advantage.

Accepted Answer

not answered
Explanation:Organizational

Question 11

Which of the following types of control allows managers to anticipate problems before they arise?

Accepted Answer

A)  Feedforward control 
B)  Concurrent control 
C)  Feedback control 
D)  Bureaucratic control 
E)  Clan control 
A)  Feedforward control 
B)  Concurrent control 
C)  Feedback control 
D)  Bureaucratic control 
E)  Clan control

Question 12

A formal system for evaluating subordinates' behavior by their ability to achieve specific goals is called:

Accepted Answer

A)  an SOP. 
B)  an operating standard. 
C)  management by objectives. 
D)  total quality management. 
E)  clan control. 
A)  an SOP. 
B)  an operating standard. 
C)  management by objectives. 
D)  total quality management. 
E)  clan control.

Question 13

Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?

Accepted Answer

A)  Inventory turnover ratio 
B)  Days sales outstanding ratio 
C)  Profit ratio 
D)  Current ratio 
E)  Debt-to-assets ratio 
A)  Inventory turnover ratio 
B)  Days sales outstanding ratio 
C)  Profit ratio 
D)  Current ratio 
E)  Debt-to-assets ratio

Question 14

Revolutionary change is gradual, incremental, and narrowly focused.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following controls leads to standardized behavior and standardized work outputs?

Accepted Answer

A)  Output control 
B)  Bureaucratic control 
C)  Feedback control 
D)  Feedforward control 
E)  Clan control 
A)  Output control 
B)  Bureaucratic control 
C)  Feedback control 
D)  Feedforward control 
E)  Clan control

Question 16

Define evolutionary and revolutionary change.

Accepted Answer

not answered
Explanation:Evolutionary ch

Question 17

The first step in the control process is to evaluate results in terms of performance standards.

Accepted Answer

A) True 
 B)False

Question 18

The final step in the control process is to evaluate the results and bring about change as appropriate.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is true of the control process?

Accepted Answer

A)  Managers can easily take corrective action when reasons for poor performance are identified. 
B)  Outputs and behavior can be measured easily always. 
C)  It is easy to measure the outputs and behavior of complex, nonroutine activities. 
D)  Managers should never revise performance standards to a lower level. 
E)  Managers develop performance standards to measure behavior first and then outputs. 
A)  Managers can easily take corrective action when reasons for poor performance are identified. 
B)  Outputs and behavior can be measured easily always. 
C)  It is easy to measure the outputs and behavior of complex, nonroutine activities. 
D)  Managers should never revise performance standards to a lower level. 
E)  Managers develop performance standards to measure behavior first and then outputs.

Question 20

RST Consulting screens job applicants by viewing their résumés electronically and using several interviews to select highly skilled people. By doing so, the managers at RST Consulting ensure that the wrong candidates are not picked for a particular job. This is an example of:

Accepted Answer

A)  concurrent control. 
B)  feedforward control. 
C)  feedback control. 
D)  bureaucratic control. 
E)  clan control. 
A)  concurrent control. 
B)  feedforward control. 
C)  feedback control. 
D)  bureaucratic control. 
E)  clan control.

If goals are set at an impossibly high level, managers might work only half-heartedly to achieve them because they are certain they will fail.

The final step in the control process is to:

Which of the following financial ratios measures the ability of the organization to pay its short-term debts?

The more complex a job is, the more difficult it is for a manager to evaluate how well a subordinate is performing.

Control by means of a comprehensive system of rules and standard operating procedures (SOPs) is known as:

The process of comparing one company's performance on specific dimensions with the performance of other high-performing organizations is called benchmarking.

Discuss the steps involved in the management by objective process.

Behavior control tends to be the first type of control that managers at all levels use to evaluate performance.

Which of the following types of change is rapid, dramatic, and broadly focused?

Explain the relationship between organizational control and the four building blocks of competitive advantage.

Which of the following types of control allows managers to anticipate problems before they arise?

A formal system for evaluating subordinates' behavior by their ability to achieve specific goals is called:

Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?

Revolutionary change is gradual, incremental, and narrowly focused.

Which of the following controls leads to standardized behavior and standardized work outputs?

Define evolutionary and revolutionary change.

The first step in the control process is to evaluate results in terms of performance standards.

The final step in the control process is to evaluate the results and bring about change as appropriate.

Which of the following is true of the control process?

RST Consulting screens job applicants by viewing their résumés electronically and using several interviews to select highly skilled people. By doing so, the managers at RST Consulting ensure that the wrong candidates are not picked for a particular job. This is an example of:

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 11: Organizational Control and Change

If goals are set at an impossibly high level, managers might work only half-heartedly to achieve them because they are certain they will fail.

The final step in the control process is to:

Which of the following financial ratios measures the ability of the organization to pay its short-term debts?

The more complex a job is, the more difficult it is for a manager to evaluate how well a subordinate is performing.

Control by means of a comprehensive system of rules and standard operating procedures (SOPs) is known as:

The process of comparing one company's performance on specific dimensions with the performance of other high-performing organizations is called benchmarking.

Discuss the steps involved in the management by objective process.

Behavior control tends to be the first type of control that managers at all levels use to evaluate performance.

Which of the following types of change is rapid, dramatic, and broadly focused?

Explain the relationship between organizational control and the four building blocks of competitive advantage.

Which of the following types of control allows managers to anticipate problems before they arise?

A formal system for evaluating subordinates' behavior by their ability to achieve specific goals is called:

Which type of financial ratio is computed by dividing the organization's present assets by its present liabilities?

Revolutionary change is gradual, incremental, and narrowly focused.

Which of the following controls leads to standardized behavior and standardized work outputs?

Define evolutionary and revolutionary change.

The first step in the control process is to evaluate results in terms of performance standards.

The final step in the control process is to evaluate the results and bring about change as appropriate.

Which of the following is true of the control process?

RST Consulting screens job applicants by viewing their résumés electronically and using several interviews to select highly skilled people. By doing so, the managers at RST Consulting ensure that the wrong candidates are not picked for a particular job. This is an example of:

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters