Question 1

Control helps managers build competitive advantage.

Accepted Answer

A) True 
 B)False

Question 2

The high level of uncertainty in the organizational environment makes establishing targets and designing measurement systems much easier for managers

Accepted Answer

A) True 
 B)False

Question 3

What are stretch goals?

Accepted Answer

not answered
Explanation:If goals are se

Question 4

Which of the following describes stretch goals?

Accepted Answer

A)  Goals at one level that are not in sync with goals set at other levels of the organization 
B)  Goals that subordinates set for themselves 
C)  Goals that are specific and difficult but not out of reach 
D)  Goals that are set low and are easy to achieve 
E)  Goals set at an impossibly high level 
A)  Goals at one level that are not in sync with goals set at other levels of the organization 
B)  Goals that subordinates set for themselves 
C)  Goals that are specific and difficult but not out of reach 
D)  Goals that are set low and are easy to achieve 
E)  Goals set at an impossibly high level

Question 5

Top-down change is typically more gradual or evolutionary than bottom-up change.

Accepted Answer

A) True 
 B)False

Question 6

As a part of the controlling process, managers monitor and evaluate the organization's strategy to see if it is working.

Accepted Answer

A) True 
 B)False

Question 7

As regional manager of KIM Corp., Dwight is given an operating budget of $1 million for that financial year and is evaluated on the basis of the amount of goods produced based on that budget. Dwight's performance is evaluated on a(n):

Accepted Answer

A)  revenue budget approach. 
B)  cash flow budget approach. 
C)  expense budget approach. 
D)  profit budget approach. 
E)  capital budget approach. 
A)  revenue budget approach. 
B)  cash flow budget approach. 
C)  expense budget approach. 
D)  profit budget approach. 
E)  capital budget approach.

Question 8

The process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization is called _____.

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  coordinating 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
E)  coordinating

Question 9

_____ allows managers to become personally involved with their subordinates and mentor them.

Accepted Answer

A)  Clan control 
B)  An MBO system 
C)  Bureaucratic control 
D)  Output control 
E)  Direct supervision 
A)  Clan control 
B)  An MBO system 
C)  Bureaucratic control 
D)  Output control 
E)  Direct supervision

Question 10

Once managers have measured actual performance, they should:

Accepted Answer

A)  revise accepted standards. 
B)  compare actual performance to the standards. 
C)  establish the standards of performance. 
D)  initiate corrective action. 
E)  develop goals and objectives. 
A)  revise accepted standards. 
B)  compare actual performance to the standards. 
C)  establish the standards of performance. 
D)  initiate corrective action. 
E)  develop goals and objectives.

Question 11

Which of the following is true of measuring actual performance?

Accepted Answer

A)  Managers can either evaluate output or behavior, never both. 
B)  Outputs and behavior can be measured easily always. 
C)  It is easy to measure outputs and behavior of complex, nonroutine activities. 
D)  Outputs are easier to measure because they are more tangible and objective. 
E)  Managers develop performance stands to measure behavior first and then outputs. 
A)  Managers can either evaluate output or behavior, never both. 
B)  Outputs and behavior can be measured easily always. 
C)  It is easy to measure outputs and behavior of complex, nonroutine activities. 
D)  Outputs are easier to measure because they are more tangible and objective. 
E)  Managers develop performance stands to measure behavior first and then outputs.

Question 12

Which of the following is true of the control process?

Accepted Answer

A)  It is difficult to take corrective action when reasons for poor performance are identified. 
B)  It is always easy to measure outputs and behavior. 
C)  It is easy to measure outputs and behavior of complex, nonroutine activities. 
D)  Realistic standards reduce the gap between actual performance and desired performance. 
E)  Managers develop performance standards to measure behavior first and then outputs. 
A)  It is difficult to take corrective action when reasons for poor performance are identified. 
B)  It is always easy to measure outputs and behavior. 
C)  It is easy to measure outputs and behavior of complex, nonroutine activities. 
D)  Realistic standards reduce the gap between actual performance and desired performance. 
E)  Managers develop performance standards to measure behavior first and then outputs.

Question 13

Which of the following provides a framework to monitor progress toward achieving goals?

Accepted Answer

A)  Management by objectives 
B)  Direct supervision 
C)  Clan control 
D)  Output control 
E)  Top-down change 
A)  Management by objectives 
B)  Direct supervision 
C)  Clan control 
D)  Output control 
E)  Top-down change

Question 14

An important characteristic of management by objectives is its nonparticipatory nature.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following can be inferred from calculating a company's operating margin?

Accepted Answer

A)  An organization's competitive advantage 
B)  How efficiently an organization is using its resources 
C)  Whether the organization has the resources available to meet the claims of short-term creditors 
D)  How efficiently managers are turning inventory over 
E)  How efficiently managers are collecting revenue from customers 
A)  An organization's competitive advantage 
B)  How efficiently an organization is using its resources 
C)  Whether the organization has the resources available to meet the claims of short-term creditors 
D)  How efficiently managers are turning inventory over 
E)  How efficiently managers are collecting revenue from customers

Question 16

Assessing the need for change calls for two important activities: recognizing that there is a problem and identifying its source.

Accepted Answer

A) True 
 B)False

Question 17

What is the most immediate and potent form of behavior control?

Accepted Answer

A)  SOPs 
B)  An MBO system 
C)  Rules 
D)  Direct supervision 
E)  Bureaucracy 
A)  SOPs 
B)  An MBO system 
C)  Rules 
D)  Direct supervision 
E)  Bureaucracy

Question 18

Control means just reacting to events after they have occurred and nothing more.

Accepted Answer

A) True 
 B)False

Question 19

Output control and behavior control are appropriate for the most important and significant organizational activities.

Accepted Answer

A) True 
 B)False

Question 20

Control is not concerned with keeping employees focused on the important problems confronting the organization but with reacting to events after they have occurred.

Accepted Answer

A) True 
 B)False

Control helps managers build competitive advantage.

The high level of uncertainty in the organizational environment makes establishing targets and designing measurement systems much easier for managers

What are stretch goals?

Which of the following describes stretch goals?

Top-down change is typically more gradual or evolutionary than bottom-up change.

As a part of the controlling process, managers monitor and evaluate the organization's strategy to see if it is working.

As regional manager of KIM Corp., Dwight is given an operating budget of $1 million for that financial year and is evaluated on the basis of the amount of goods produced based on that budget. Dwight's performance is evaluated on a(n):

The process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization is called _____.

_____ allows managers to become personally involved with their subordinates and mentor them.

Once managers have measured actual performance, they should:

Which of the following is true of measuring actual performance?

Which of the following is true of the control process?

Which of the following provides a framework to monitor progress toward achieving goals?

An important characteristic of management by objectives is its nonparticipatory nature.

Which of the following can be inferred from calculating a company's operating margin?

Assessing the need for change calls for two important activities: recognizing that there is a problem and identifying its source.

What is the most immediate and potent form of behavior control?

Control means just reacting to events after they have occurred and nothing more.

Output control and behavior control are appropriate for the most important and significant organizational activities.

Control is not concerned with keeping employees focused on the important problems confronting the organization but with reacting to events after they have occurred.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

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Exam 11: Organizational Control and Change

Control helps managers build competitive advantage.

The high level of uncertainty in the organizational environment makes establishing targets and designing measurement systems much easier for managers

What are stretch goals?

Which of the following describes stretch goals?

Top-down change is typically more gradual or evolutionary than bottom-up change.

As a part of the controlling process, managers monitor and evaluate the organization's strategy to see if it is working.

As regional manager of KIM Corp., Dwight is given an operating budget of $1 million for that financial year and is evaluated on the basis of the amount of goods produced based on that budget. Dwight's performance is evaluated on a(n):

The process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization is called _____.

_____ allows managers to become personally involved with their subordinates and mentor them.

Once managers have measured actual performance, they should:

Which of the following is true of measuring actual performance?

Which of the following is true of the control process?

Which of the following provides a framework to monitor progress toward achieving goals?

An important characteristic of management by objectives is its nonparticipatory nature.

Which of the following can be inferred from calculating a company's operating margin?

Assessing the need for change calls for two important activities: recognizing that there is a problem and identifying its source.

What is the most immediate and potent form of behavior control?

Control means just reacting to events after they have occurred and nothing more.

Output control and behavior control are appropriate for the most important and significant organizational activities.

Control is not concerned with keeping employees focused on the important problems confronting the organization but with reacting to events after they have occurred.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters